Alterna Savings Reviews 

Worst experience ever and fully regret moving mortgage there. They use the basic service with the title insurance company which resulted
in mortgage date maturity being incorrect. As a result of their mistake, I paid $2000 in interest fees because the date
was delayed by 10 days!! I was livid. Their VP of customer service named Sam was a joke and useless. He claimed he would
look into it and follow-up and ghosted me.

For a 'member' credit union, this was disgusting behaviour, lack of transparency and used the cheapest service to transfer my title insurance of my mortgage which added more money to my mortgage.
I would never recommend them use or ever do business with them again.

Their staff is also unknowledgeable and lack customer service. Renewing a mortgage is complex and this was the worst experience I have ever had. I am truly mad at the lack of transparency, principles and shady business practice.

Stay away from them. Awful 'member'
Credit Union and they don't care about their members. I paid for their laziness and incompetency.

Extremely difficult to open business account with bank.

As if they do not understand the requirements and how CRA operated with their business number for small business owners. Their process is extremely frustrated.

For decades, Sonia Morrison has been an incredible support to our entire family. Her kindness, professionalism, and genuine care began with Sylvester Williams, my father, and she has continued to guide us, his children and now his grandchildren with that same unwavering dedication.

Sonia is the kind of banker who remembers your story, understands your needs, and treats you like family. She has helped us through every stage of life with patience, clarity, and exceptional customer service. It’s rare to find someone who consistently goes above and beyond year after year — but Sonia does exactly that.

Because of her, we’ve never wanted to bank with anyone else. She is truly one of a kind, and we are deeply grateful for everything she has done for our family.

Used to be great when it was a local credit union, but since becoming Alterna it has become terrible.

​If I could give zero stars, I would. If you enjoy spending your afternoon trapped in an infinite automated phone tree, paying surprise "convenience" fees for the privilege of accessing your own money, and being treated like a nuisance by their staff, this is the bank for you!

Just have and amazing expertise in this Bank , first class costumer service, great Knowledge of service and great recommendations for your banking . Manuel Acosta have a superb approached to customers service overall great experience .

i had wonderful help when i needed it the most best bank ever

Worst bank to do business with. These people have absolutely no idea about their own products and systems. Called for an address change, took them almost an hour and finally I just hung up. Ridiculous service by unprofessional people. Don't waste your time with this useless bank.

If you really want Bank that really really looks after your needs and looks out after you as a number one customer Alterna Bank on Lakeshore there’s a lady down there by the name Amira this woman not only goes above and beyond, but she takes a trip to the moon for you to get things done and I don’t know how much they’re paying her, but they better pay her a lot more money because she retains customers and looks after everybody with the best customer care possible she truly is number one at that bank and tell the bank manager to pay her a lot more money because she is extremely valuable to that company. Thank you.

I have been dealing with Sonia Morrison for over 25yrs or more. My experience with Sonia has been exceptional from start to finish and she interduce me to Rukshana Pokharel recently and she went above and beyond to ensure every detail is handled with care, clarity and professionalism. I appreciate the most from both of them to explain financial matters and their genuine commitment to helping client like my self to make confident decisions, its rare to find someone who combines expertise with such kindness and reliability I truly feel very supported every time I work with them. I highly recommend their service to anyone looking for trustworthy and dedicated banking professionals.

On a call in 2019, a week before COVID hit Canada, I asked Altona Savings (800 Bay St, In Toronto) to cash out my investment. They didn’t act, and when the market crashed, I lost a significant portion of my expected profits. To make matters worse, when I went to the branch, they told me the investment arm was a separate entity altogether, and not actually part of Altona Savings, even though I dealt with them as if they were.

I had a very frustrating experience with this company. They never sent the official statement needed for my tax report, which forced me to make numerous calls. Each time I called, they promised they would send it, but they never did.

They usually told me that I could download it myself, but that was not the official statement—only a statement for the last month of the year. After we closed the account, I could not even download anything anymore and had to rely completely on them to send the documents by email. Despite multiple promises, they still never sent them.

I also do not understand why they created two accounts for one mortgage. Because of that, my common-law partner had to call them, even though he had never logged into the account before.

Finally, they never returned the $15 deposit that we had to pay in order to obtain the mortgage.

Overall, the customer service and follow-through were extremely poor.

I have been dealing with alterna credit union and its predecessor since 1984. They supplied my home mortgage, my car insurance, my savings account, my RRSP’s, and my investment since that. Time. They are a nonprofit organization, devoted to dealing well with this member, not the shareholders who Skim off profits for the big banks. One would be a fool not to not be a member of a credit union in this day and sge.

Alterna has gone downhill the past 1-2 years. The service at the Streetsville branch was amazing, then they closed it and opened a new one in heartland. Multiple horrible experiences since the transition. Looking at moving to another credit union, currently very unhappy.

Went through the process of becoming member. They never contacted me. Phoned the nearest branch and made an appointment. When I turned up at the appointed time the person concerned "wasn't in that day." Someone else promised to call me the next day. Never happened. So... Alterna looks like you don't want new members after all.

We achieved both goals in half the time!
Neha Lal was very efficient and knowledgeable.
I really appreciated the support as a senior, 51 years with Alterna.

Alterna Savings have been trusted financial partners for myself and my family for over 50 years since their original name as the Civil Service Co-op. They continue to provide exceptional service. I want to thank Sanya Kohli, banking officer at the Place de Ville branch as well for her outstanding courtesy.

I would never use this bank or recommend them to anyone. My worst enemy deserves better treatment than this bank gives you. They tell you they will help you but they don't return calls. If you listen to there recorded messages its a joke how the advertise as a great bank with reliable service. When applying for a mortgage with one of their mortgage specialist.

Worst bank ever. Called the ‘local’ number not knowing I was speaking to someone in a call centre. Was told again today they can only give me 2 hours for an increase in my spending. Was told, after writing a review a few weeks ago, a “ higher up” told me that is incorrect. It is 24 hours. Was suggested I call the bank directly - what a joke. You don’t ever get to speak with the branch

Very bad service! Impossible to get the statements. Customer service doesn't have a knowledge and change rules all the time! Don't put the transactions through, because don't know how to do it! Made an appointment with a mortgage specialist over the phone and she was rude and inpatient!