Ambience Hardwood Flooring Reviews 

4,010
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, noting their excellent finish and appearance. The staff are frequently highlighted for their exceptional knowledge, helpfulness, and friendly approach, providing great advice. The delivery service is consistently described as prompt, efficient, and well-communicated, with many appreciating next-day options and helpful drivers. However, some people mentioned issues with the delivery process, including items being lost by couriers, drivers refusing to remove palettes, or products arriving damaged.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many reviewers praising the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the products... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was surprised by the fast delivery as I'm in Scotland and that usually means two days minimum (for 1 day delivery). I had a question on the type of Osmo I'd chosen and this too was answered speedily... See more

Rated 5 out of 5 stars

We knew the type and look that we wanted for our wooden floor, but couldn't find the right one until we discovered Ambience Flooring. The extensive samples in their showroom actually gave us too man... See more

Rated 5 out of 5 stars

They couldn’t be more accommodating, friendly, helpful, knowledgable if they tried! The engineered wood floor range was brilliant, lovely different oak finishes. I’m really happy with the kitchen floo... See more

Rated 5 out of 5 stars

Excellent company!!! I ordered Quick-Step floor cleaner which I have used before on my Quick-Step laminate which is brilliant!!! Ambience flooring’s delivery was excellent, so too their co... See more


Company details

  1. Flooring Contractor

Information provided by various external sources

Luxury hardwood flooring including oak and walnut available in engineered and solid wood flooring options - Call now or visit our Leicester showroom


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(4,010)

221 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Smooth Return Procee

Very good experience shopping first time Ambience Flooring online. Everything is clear and smooth. We over-bought some rolls of underlay and other stuff, return (in original packaging) was such a smooth process and refund was paid to our bank the following day when parcel reached them.

June 3, 2026
Rated 5 out of 5 stars

The person I spoke to ordered my…

The person I spoke to ordered my product. I was phoned as promised when the product was ready for collection. I saved money ordering direct and when I collected the member of staff carried the heavy items to my car and placed in my boot. Fantastically efficient and professional service.

June 10, 2026

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