American Frame Reviews 

I am an artist and have been buying from American Frame for years. Over the past couple of years I’ve ordered frames for canvases frequently. Since I mostly order floating frames it is even more critical that the frame is constructed properly.

I cannot say enough good things about this company, located in Ohio. The frames are high quality and perfectly constructed. They process orders within a week, and ship in the sturdiest boxes promptly. My studio mate and I reuse the boxes to ship paintings to our clients, and if we have extras we give them to other artists in our open studio building, the quality is superb.

Pricing is very reasonable considering the quality. I order wood frames only and they are beautiful. Customer service is wonderful. If I’ve ever had a problem a real human being has always been available by phone, polite and helpful. If there is an issue it’s usually because FedEx has mishandled the shipping or delivery.

My only request is that they would offer more frame options for .75-inch depth canvases. I’ve been ordering deeper canvases lately because there are more options in that depth.

I love this company and don’t know what I’d do without them.

The frame was extremely well packaged for safe arrival. The sizing of plex glass was very accurate and the glass itself of high quality. Wood frame is OK. My primary complaint was the assembly required, which was overly complex and could have easily been done at the factory. Trying to screw the hangers into the wood is challenging and should have been done by the factory folks. I can't recommend but will not request a return. Its fine though high priced considering the 'some assembly required' surprise.

Amy S. paid careful attention to my unique order requirements as she expertly guided me through the order process. Not only did Amy S. identify an issue that needed a fix on my part, she worked closely with the print team (shoutout to them as well) who solved a lingering issue and ensured my final print was of the highest quality. Amy’s prompt feedback and concern for a positive result gave me confidence in American Frame’s ability to successfully complete my project. The prints, mats, and frame arrived quickly—they’re beautiful. I highly recommend American Frame. They deserve 6 stars ****** for their exceptional effort!

Absolute horrible experience with this company. Was promised a refund for shipping on an almost $400 order. Called July 27th, was told I'd receive a refund for the $90 shipping fee. After a week, no refund. Emailed customer service about the refund. Emailed August 3rd, got a response that the refund would be processed. Here it is, August 6th, still nothing. They do not respond to emails. I have a few more pieces of art i need framed and WILL NOT use this company EVER AGAIN

I haven't used them in a while because they used to offer free shipping and reasonably priced custom frames. Now they are 3x the price. Sad, because the quality of their frames/mats and their service was EXCELLENT.
I am an artist and must frame for the sale of my work. They have priced me out of the market, but I give them 5 full stars for quality/service.

Just purchased my house and I am incredibly busy. Would have gone to get a custom frame made, but I figured it would just be easier to order it.
Spent $300 on two moderately smallframes and now it arrives, and I have to put both of them together??
Could have spent the same price and just had it done for me. Doesn’t really help me at all.

I was stunned at the poor customer service I received from this establishment. I ordered 2 mats online for $90 for a project I was so very excited about, but the mats were unusable as the window opening could have only displayed a postage stamp. I misunderstood their description of the "outer perimeter" of the mats (thinking that this was the window display opening), as it was my first time ordering mats online rather than in person. The individual I spoke with was both snooty and kurt on the phone, and refused to refund the unusable mats, or even to meet me half way to offer a partial refund for the money I lost. Instead, she informed me that she added the correct sized mats to my cart in my account, and that I was welcome to pay--again--to purchase my second set. Real audacity, and very surprising. I said, no thank you, I certainly will not be purchasing a second set from you, I'll buy them somewhere else. Apparently repeat business is not a real priority to American Frame.

The frames arrived quickly and neatly packaged. Every detail is in place, the glass is intact, the corners of the frames are well adjusted. This is important to me because frames often come with distortions or scratches when ordering online. Everything is perfect here. The materials are of high quality: the baguette looks durable, the color is even, the surface is smooth. I ordered frames for paintings and photographs, it fits perfectly, the insert holds the picture tightly, nothing slips. The installation is simple, everything is thought out, there are latches, holders and corners for hanging.

American Frame is the absolute best source for custom and ready made picture frames

Misleading promotional pricing and too expensive for the quality.

American Frame offers high-quality custom frames with great craftmanship

Beautiful work. Fair prices. Great selections. Fast service. I continue to use them.

Ordered custom cut acrylic, and it arrived perfectly-sized and without any scratches. It was packaged securely and with great care.

I ordered Black Nielsen 11 frames. The result is a high quality frame, made to tight tolerances, with gallery standard protection, that fits my pictures precisely.

Some good advice was offered before I ordered to make sure that my new frames matched existing ones. The result is almost indistinguishable from the originals.

All in all I am happy with the result and happy to offer my recommendation.

The pictures are beautiful and they arrived very quickly. The only minor thing is that since the prints are rolled up for shipping, the curved paper makes it a challenge to mount them. Sitting under some books for a couple days took out some of the curvature but did not make them flat. Flat photos would be much easier to mount but are probably more expensive to ship.

Very precise and straightforward ordering platform, quick shipping, VERY careful packaging to avoid damage. The mat is excellent quality and is true to color. The only change I would recommend is to have more bold mat colors available. Bright/vibrant colors are more in-demand than neutrals now in design, but there aren't many of those options available here. For example there's only one shade of orange available but there's 16 different shades of grey....

I recently switched to American Frame. I am a photographer who also operates a small framing operation. My previous supplier of Nielsen (and other) frames recently retired. I settled on American Frame after some research and a session with customer service. My recent order was fulfilled in a timely manner and packed beautifully. The frame components (5 in all) were individually packed, and the assembly hardware packed separately. There was plenty of void fill in the box to protect the contents. Also the miter cuts in the metal frames were perfect - no burrs and the angles through to the base were also perfect. I will be a repeat customer for sure. Good workmanship, order fulfillment and service.

Easy to find desired product and customize.

I NEVER write reviews but I am so pleased about my recent frame purchases that I had to share. Not only were the frames a great price but they look even better than on the website. The instructions to add the hardware were perfectly clear and even a rookie like myself took only about 10 minutes to complete.

The interface is easy to understand. There are plenty of inserted links which help to understand definitions of terms and process.