AMG Nursing and Care Services Reviews 

I’ve worked for AMG Chester branch for 14 years as a carer it’s a great company to work for I feel listened to and valued all the office staff are friendly and the manager Donna is excellent very understanding and accommodating she always has time for everyone people work for people that’s why I’m still working with AMG they look after the clients and carers its a fantastic company thanks Keith Rowe

The 5 stars are not for the company but for an individual working for that company. It is not mainly about what the ‘Carers ‘ do but the way that they do it.
JULIE WYMARK has visited my husband many times and we have always been delighted to see her. Whilst working within her remit she has always been very friendly, helpful and encouraging and is an asset to your company. Jean&David Brooke

Absolutely awful care staff we received when my mum was discharged from hospital. We were told she would have x2 carers 4 calls a day, and they would be there for as long as they were needed to see to all her needs. Now watching these guys get an 86 year old lady with a broken hip, toileted, washed and dressed is like watching a formula one team carry out a pit stop. Absolutely no empathy, care or consideration at all from these guys. Asked one team after the first week if they would shower her, only to be told they didn’t have time as they had other clients to see to. Or she hadn’t been assessed by the OT, even though it was on record that she could transfer with assistance. The times I came round to find her in bed crying as they had basically treated her like an inconvenience was unreal. I had to phone the office 5 times to complain about her poor treatment by the staff. 3 times I refused to have the care team back into the house as they were just awful people. On one occasion I found the front door had been left unlocked & wide open. So I phoned the on call to just say make sure they shut the door when leaving. When the carers came in that afternoon one of them had a go at mum for getting them into trouble for having me call the office. Luckily her granddaughter was in the house and intervened. One care team reduced her to tears because her elderly dog had peed on the floor, and she had a go at mum saying it was disgusting and she shouldn’t have to work in such filth. Every time I phoned the office or on call I was told I would get a call from senior management to discuss my concerns, well that never happened. Even the social worker I complained to said mine was just another complaint in a long list of complaints regarding AMG.
So overall the care from the staff at AMG is absolutely disgusting. 🤔🤔

We had a great experience with the carers who looked after my mum from leaving hospital to her passing. They were caring and professional and we can recommend. Thank you

Nurse Angela and Nurse Theresa are a total disgrace to the nursing profession.. Theyre both lazy! After being asked to change my brother, they ignored our request, and when I went back to ask again, I totally busted Angela shopping online on her phone... She continued to put us off for over ONE HOUR...!! I recorded a video of the time I requested his change, and the time they actually showed up to change him. He has a wound on his backside, and waiting that long to change him after a bowel movement is completely UNACCEPTABLE. Theresa is rude and doesn't know what she is doing and will straight out argue w you when she is confronted about not tending to my brother correctly... Today my brother woke up w a burn on his shoulder blade from being laid on his EKG LEAD device... that tells me he wasn't checked on after they laid him back down after his changing. My sister was retaliated against for advocating for my brother...she was locked out of using the wifi, and her phone charger was taken from my brother's room. The supervisor who is tall, thin, and wears glasses is RUDE to EVERYONE including to the people who work there. I'm ready to ask for assistance from the Health Dept/Ombudsman at this point if I am not contacted on how to remediate this whole situation.

Zoe,Sarah,Helen,steph Lianne
Have all been providing care for my mom,
They go above and beyond on every call and make my mom laugh
They are a pleasure to have come in and look after mom
Thankyou girls

The girls were lovely, caring sensitive and empathetic. Particularly Julie who i had most. She made me feel totally relaxed. So sad not to have them anymore..i shall miss her.

I would like to thank all the carers who have helped my dad, Richard, I appreciate how busy you all are with your call schedules. It was so good to know that you would help us care for dad with what was needed. Special thank you to Julie, Morgan, Sam and Farriar. From Lisa and family

Sandra, Kristina & Jennifer have cared for my dad for the last couple of months I cannot rate them highly enough - they are caring, compassionate, they have worked with us as a family to maintain high standard of care for my dad

One of AMG’s carers - Jenna - drove into my 86 year old Nan’s wall and knocked it all down. She didn’t leave any insurance details we’ve had to chase up to get it ourselves, eventually got it and she and company - and Jenna - are unresponsive now Nan’s going to have to pay out on her own home insurance to get sorted.

Appalling service, there staff don’t even know how to perform basic tasks, like washing up and making a cup of tea. The office staff are rude and show no empathy , never ever use this company

The level of care, detail and service by this company has been amazing, particularly from Ella, Harsita, Margaret and Jane. They looked after my mum for a couple of months and I couldn’t ever fault them for all they’ve done.

Overall pretty poor, obviously some carers better than others. I can’t say how many times they have made simple medication errors, phoned the office numerous times and then the same mistake would happen the next day. Carers on 30 minute calls spending 4mins in the property NOT GOOD ENOUGH. I never felt confident in the care which when you live 31/2 hrs away. NOT GOOD ENOUGH

Mum came out of hospital with a care package from AMG recently and I have to say, each and every carer that came out to mum were outstandingly helpful and attentive. Special thanks to Danielle, Nikki, Kate n Julie from the Burton-upon-Trent branch who all went above and beyond to make mum's recovery a pleasurable experience and helped her to regain not only her mobility n strength but also her confidence too with their compassionate care ❤️ They are all a credit to the company.

Had Great Care from AMG - Burton. This morning my Carer this morning. Was A Lovely Lady - Danielle from Burton AMG. Danielle is Very Caring & knows how to help me. Up at St. George's Park - Burton. Danielle works with Dedicated Team at AMG. So A Big Thank You to Danielle & A Big Thank You to The Rest of the Wonderful Team at AMG Burton. Andy R Tuck

They are bad, care industry is about money, no secret, but AMG takes it to the next level.
Clients are treated badly and problems they have are humoured at best mostly caused by AMG’s poor management.

My personal experience;

- I had to refuse to care to a client due to his family's treatment of the carers. As I were last to refuse Lincoln branches response to me was "Now that you have refused to care, we won't have anyone to go there and will be able to get rid of him".
- Clients who request female only carers rarely get it. Due to geography female carers would request travel money. Instead AMG would repeatedly send male carers such as me with the approach “if they cancel the call then it's their choice 'we have covered the visit’”. Regardless of the clients care plan and personal care. Leaving careers like me in the situation of explaining the situation to upset and angry families.

- Unexpected extra visits which were so frequent that they became expected. You could go to bed knowing your shift started at 6:45 but would wake up to find 7 extra calls being added. Meaning You are late to every morning call which meant, again, having to deal with angry clients and their families. The sheer hypocrisy of it all is that sometimes even after explaining the situation to the clients they make complaints, which is fair, but AMG goes on to scold you. First visit could be 6:45 - 7:30 am with the next one being at 7:00 - 7:45 am - that's how they arrange the calls. Sorry but I have no chance of making the clients happy because I can't be in two places at once.

Let's talk about the punishments. You stand up for yourself because you are tired of getting in the neck from the clients, or the stress that is being caused by your managers. You raise a grievance, following correct procedures and contacting the right people within the company. What you get is your grievance is ignored and you have no work for the next two weeks. They get away with it because you are under Zero-hour contract. When they deem that you have learned your lesson they start putting you back on your normal round and give you work.
I was threatened to be punished, once, by being removed from work, when I called asking for an explanation I was hung up on.
Story is:
I decided to work on my weekend off and chose an are from a list of areas that needed covering, which wasn’t my usual are because I didn't want the aggravation and wanted to have an easier weekend, which a coordinator agreed to. Last minute the manager changed it to my usual area and when I confronted her she messaged me that all the work will be removed from me if I didn't honour my shift that I agreed to. I had to remind her that I had not agreed to that area as it is my weekend off and I had chosen an area from a list that needed covering and AMG had agreed to it. I still ended up working that weekend.
I sent a grievance email to my manager and it was ignored. I reached someone higher and reported it to them and funnily enough it was ignored again. Even when I was talking to this “higher” manager and mentioned the issue, she decided not to comment it at all.

There were other issues and encountered and I will be sharing them all.
Don’t waste your time and nerves on AMG. You can do better.

Diabolical care agency. They have the contract with Homefirst for hospital discharges. Initially I was told my mother would have a 2 person visit, 4 times a day,  45 minutes for the breakfast visit and 30 minutes for the later visits. Beware, this is somewhat aspirational and I have rarely seen any visit exceed 15 minutes and often it is much less, (perhaps their travel time is included in this calculation). Whilst I understand that AMG cannot give times for visits to MPHT clients such as my mother, (I understand from their staff that their privately paying clients are given priority with set times and that MPHT clients just have to fit around this), it does seem quite unreasonable that an incontinent person could have their last visit at  7 pm and then have to wait until 10.30 am the following day for their next visit (as happens regularly with my mother). Or to have a breakfast visit at 6 am and then have to wait in distress until 2.30 pm or sometimes later for their 'lunch' visit. The tea time visit (between 3 pm to 6.30 pm) invariably seems to involve some cajolement to get the client to go to bed. The evening visit can then be just a cursory 2 minutes or less of 'check in' or as I call it, the 'head around the door visit' . (What the heck happens to people who have no one to keep an eye on them ? ). The AMG philosophy is seemingly to do as little as possible to ensure that many of the caring tasks such as toileting needs, health, safety and meal preparation are either ignored or forced (by default) onto family members who then have no option but to step in and to try and fill these gaps in order to keep their loved one safe. Indeed I would argue that aside from a very few conscientious carers within the agency, AMG itself is not fit for purpose. AVOID - refuse to have your loved one abused by AMG.

I am very pleased and satisfied with the care I have received. Liane and Sarah have great personalities and are polite at all visits. Despite considerable personal care being involved, they have treated me with respect and maintained my dignity. They are both positive and have worked extremely hard encouraging me to carry out everyday tasks and instilling confidence.

My mum was discharged from hospital with care package with amg. The first time carers were harley and morgan. 2nd time Lisa sharon leah and Wendy. Absolutely amazing. Caring proffessional . Treated mum with dignity . They have also been very supportive to me. These carers and the company are outstanding couldn't wish for better people looking after my mum. Thanks everyone. Julie (Frances)

Excellent service from jane margaret ella and harsita very professional got on really well with my wife nothing was too much trouble