DNA-results are mediocre withouth the actual primary source, which is what positions on the chromosomes you share with others. For that we need an actual Chromosome browser. The way it is now, we have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Need Chromosome Browser - Ancestry has the largest database and many useful features; however, genealogy has moved on. The name of the game now is genetic genealogy. Without a chromosome browser we... See more
Company replied
They do a huge amount of great info, but. The main benefit would of been if al trees would be open to view for evryone, or at least for paid members, without this ability, the site is nearly worthless... See more
Company replied
The sharing of families is wonderful but leads to many errors. One person adds incorrect information and it spreads everywhere. I stopped attaching other peoples tree information. I look it up myself... See more
Company replied
Company details
- #4 of 5 best companies in Genealogist
- #78 of 79 best companies in Association or Organization
- #101 of 102 best companies in Hobby Store
About Ancestry.com
Written by the company
Take a moment to review the site you are most familiar with.
Review Ancestry.co.uk
Review Ancestry.com.au
Review Ancestry.ca
Review Ancestry.se
Review Ancestry.de
Review Ancestry.fr
Review Ancestry.it
About Ancestry.com
Ancestry.com® is the world's largest online family history resource home to billions of historical records, millions of family trees and much more. It's also the world's leading network of businesses dedicated to helping everyone discover, preserve and share their family history.
Written by the company
Contact info
3.1
Average
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve discovered a lot of hidden secrets…
I’ve discovered a lot of hidden secrets and have found a lot of wonderful family members that I’ve never knew about. Knowledge for self.
July 10, 2026
Great website I can’t give a very good…
Great website I can’t give a very good review until I purchase a subscription and can better use the tools
July 10, 2026
Unprompted review
So Ancestry has done it again
So Ancestry has done it again. Used to be when you brought up a vertical tree view the tab at the top of the page would say "Vertical tree View". For a horizontal view it would say "Horizontal Tree View". Now it says "Horizontal Tree View" no matter what view you are in. Sure would be nice if their IT folks would stop mucking with things that work.
July 10, 2026
Unprompted review
I LOST MY ORIGINAL APPLICATION
I LOST MY ORIGINAL APPLICATION, AND I FELT LOST, FINALLY I SEARCHED HOW TO GET IN TOUCH WITH ANCESTRY, WHICH WAS QUITE EASY TO DO. THANK GOODNESS I HAD SINO AS MY REPRESENTIVE AND I AM SO THANFUL, SINO FIXED MY PROBLEM OVER A CHAT LINK AND WAS VERY KNOWLEDGABLE MY PROBLEM WAS SOLVED IN A COUPLE MINUTES. THANKS SINO.
July 9, 2026
Unprompted review
Great Resources
I have been working on my family tree with Ancestry for 20 years now. I really like the continued work they do to provide growing research resources all the time.
Ken Rayburn
July 10, 2026
Unprompted review
Lower SNPs since March 2026
The results are super truncated for DNA since March 2026.
July 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A quick response to my call
A quick response to my call. My query relating to my membership was answered immediately and respectfully.
July 10, 2026
Unprompted review
Reply from Ancestry.com
We're very happy to hear this, John!
Ancestry Matters
Ancestry has primary sources from the 1870 census, marriage certificates and death certificates of my Pulliam and Overby ancestors. It is a very emotional experience, and like most Black Americans I have to pivot. I am fairly certain my South-Side Virginia great mothers and great fathers were here during Colonial America.
June 12, 2026
Unprompted review
Reply from Ancestry.com
Thank you so much for sharing this beautiful experience with us, Renee. We are incredibly honored to help you connect with your ancestors and uncover these invaluable pieces of your family history.
Not at all user friendly or useful..
Not at all user friendly or useful... and way too expensive... i had hoped to link to other trees to see what work others had done and were willing to share, but I could only see the tree that I had built some time ago. i don't get it..
July 9, 2026
Reply from Ancestry.com
Hello John, we're sorry to hear about your frustration. To view or link to other members' trees, you generally need to search for them via public member trees or look for hints. We'd love to help you navigate this—please reach out to our support team at 1-800-262-3787 so we can guide you through it.
I can find what I'm looking for
I can find what I'm looking for, directly for the most of the time. If not directly, I can usually piece together enough facts to figure things out. I've tried others and I haven't been able to have the same results.
July 9, 2026
Unprompted review
Reply from Ancestry.com
Thank you, Reg! We love hearing that you're finding the facts you need to build your tree. We appreciate you choosing us for your research!
Recently Disappointed
I have used ancestry for many years and been generally happy with it. However, I have recently had trouble attaching documents and pics to my tree. Also, you used to show all hints for a person at once--if hints exist, you should show them on the profile all at once and not make me keep going back to that profile to look at yet another repetitive link.
July 7, 2026
Unprompted review
Reply from Ancestry.com
Hi Dr B, thank you for being a long-time member. We're sorry to hear about the frustration with the site and would be eager to help look into this better for you by giving us a call at 1-800-262-3787.
Ancestry needs to update their platform…
Ancestry needs to update their platform for easier entry and explanations
Not all children are born of marriage and their story shows they are.
Its to complicated to enter and see relationships easily
July 9, 2026
Unprompted review
Reply from Ancestry.com
Hello, MC! We're sorry to hear about the complications in building your family tree. We hope you'll find this information helpful in ensuring the correct relationships are reflected in your work here: https://bit.ly/3whtJxK
I was helped this morning by a very…
I was helped this morning by a very friendly and nice girl to activate my gift membership that I sent myself. She was very knowledgeable and took care of the problem quickly.
July 9, 2026
Unprompted review
Reply from Ancestry.com
Thank you so much for the wonderful review, Sharon! We are thrilled to hear that our support team was able to quickly and friendly resolve your gift membership activation. Enjoy exploring your family history!
I was helped this morning to activated…
I was helped this morning to activated my girt membership that wouldn’t activate as I bought it myself and sent it to myself. The girl who helped me was very friendly and knowledgeable. It was taken care of very quickly.
July 9, 2026
Reply from Ancestry.com
Hearing this makes us glad, Sharon!
Large autosomal database but paywalls and missing features
Ancestry has the largest autosomal database, which is clear advantage. However most of the users and documents are for the USA and the broader Anglo-Saxon world. For example for people from Eastern Europe there are very few matches and virtually no records.
There tools are usually good however a lot of features that are free on every other competing platform, here are paid. For example shared matches.
Also there subscription model is quite expensive and without a subscription most of the features are restricted.
Another big issue is the lack of chromosome browser (segment data) which is intentionally hidden.
This is a huge drawback to any serious genetic genealogist. Basically one should ask every match to upload their kit for example to gedmatch to check the common segments. And this is not possible for matches that do not respond, which is actually the vast majority of them. Also they do not allow autosomal uploads from other companies.
Instead they are adding gimmicky features which I doubt anyone actually requested.
July 9, 2026
Unprompted review
Reply from Ancestry.com
Hello Давид, thank you for your detailed feedback. We're glad our large database is an advantage for you, but we hear your frustrations regarding Eastern European records and genetic tools like a chromosome browser. We are constantly expanding our international records and appreciate your insights on what serious genealogists need.
OVER RATED
First, you have to pay to see other people's family tree so you end up paying but then it turns out you still may not be able to see their trees due to them having it private. Then they give you results of your parents like Parent 1 and Parent 2. They DO NOT tell you what side is your dad and which is your moms. Last, then you try to message your family members that either have not been active on Ancestry for years OR your family member will not reply to you
July 1, 2026
Unprompted review
Reply from Ancestry.com
Hi David. We understand how frustrating these hurdles can be when you are looking for clear answers about your family history.
While a membership is required to view the records and trees linked to other accounts, members do have the right to keep their family trees private if they choose. When you encounter a private tree, your best option is to send a message to the owner to request access. Because some users only log in occasionally, responses can sometimes take a long time, but we encourage you to keep reaching out to other matches who may have public trees or be more active.
Regarding your DNA results, our technology can successfully separate your DNA into two distinct parental sides, but because we do not have your parents' actual DNA samples, the system cannot automatically know which side belongs to your mother and which belongs to your father. This is why they are labeled as Parent 1 and Parent 2. You can easily determine which is which by looking at the DNA matches listed under each parent—once you recognize a cousin from your mother's or father's side, you can manually update the Parent 1 and Parent 2 labels to Maternal and Paternal to permanently fix it for your account.
Clustering - Very Good to Great
Clustering Tool is very good ... But could be GREAT!
Next step should be to use a defined group and cluster from it. Just prompt from which group and run clustering analysis from there - moving tool from very good to GREAT!
July 7, 2026
Reply from Ancestry.com
We appreciate the feedback and happy to hear the clustering tool is helpful for your research, BCBraziel!
I find that the ability of Ancestry to…
I find that the ability of Ancestry to determine the side of the connection to another person to be useful, but not totally accurate.
July 7, 2026
Unprompted review
Reply from Ancestry.com
Hi Robert. We are so glad you find our SideView technology useful, however we are sorry for any frustration that may have been caused.
When Ancestry determines whether a match is on your paternal or maternal side, our system uses a process that splits your DNA into your parents' halves without needing your parents to take a DNA test. It does this by analyzing how your matches cluster together. However, things can get a bit tricky and less accurate if your parents share a very similar ethnic background, if you have a lot of distant cousins who are related to both sides of your family tree, or if there is endogamy (intermarriage within a closed community over generations) in your heritage.
We are constantly refining this technology to make the labels more precise. In the meantime, you can always manually edit and override the maternal or paternal label on any match yourself once you have confirmed the connection through your own family tree research!
Inaccurate Hints and Placing People…
Inaccurate Hints and Placing People whilst Ancestry is Still Best Genealogy Companies
July 8, 2026
Unprompted review
Reply from Ancestry.com
Hi Hilton. We completely understand your perspective, and you have hit on an important point about how our platform works.
While Ancestry provides the largest consumer DNA database and over 40 billion historical records to make us a leader in family history, our automated green leaf hints are powered by algorithms that are meant to be a starting point rather than absolute facts. These hints scan names, dates, and other members' public trees, which means if another user makes an error, that mistake can unfortunately be suggested to you as a hint. We always recommend treating our hints as clues to be verified with official source documents before accepting them into your tree. You can also use the ignore button on inaccurate suggestions, which actively helps train our system to provide you with much better, more accurate recommendations moving forward.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.