Ancestry.com Reviews 

I emailed months ago to have my DNA that they are keeping in storage destroyed and I have received no response.

I am a 25+ year member of Ancestry and I have been doing genealogy since 1967, I have done far, far more in the 25-years with Ancestry than I did in the previous 34-years. Ancestry has helped me solve multiple family puzzles that I likely would not have solved on my own. However, even with the phenomenal resources of Ancestry, you still need perseverance and patience.

I have been actively searching for 12 years. Without Ancestry this would not have been possible10

Waited six months for my results only from a phone call when a lady on support said she would refund me for the long wait and I’d still receive my test results only to find out three days before my results were due that they deleted everything because the refund was processed wouldn’t offer me a replacement kit so wasted six months to find my origins and didn’t receive anything at all

Better tutoriial on use of Ancestory program features. I have had a slow start but with trial and error I am figuring it out.

Stop the third authentication in the same 5 minutes.
I signed out by mistake and had to get a text AGAIN.
It is a pain in the neck

I had a great experience with a customer service agent who went beyond, to assist me. A pleasure to deal with.
Customer service with a human touch, it really matters

We are researching possible family members.

Ouisa was very knowledgeable as well as courteous while explain my new upgrade. She was a gem!!!

Oiefa was very knowledgeable and very helpful. She made sure all was handled. Thank you.

Poor communication and disappointing marketing

I have learned so much from the Ancestry workshops and rekindled my love for genealogy.

Joshua is the G.O.A.T!

Helpful hints to try to keep me from going off on a tangent.

Way too many paywalls. Switch over to Family Search or another free website or build your own tree and search for docs with AI. Ancestry is basically a continuously paid service at this point when all the information is online to find pretty easily. Don’t waste your money, build your own tree or pay a Genealogist it will be cheaper

customer service was amazing. The person I talked to was diligent and easy to talk to.

With many people, you are able to get the information you need to make their personality come through. There are a few exceptons.

There was so much information that will help me improve my Family Trees. There were answers to questions I would never think to ask. I hope we have more webinars on the horizon. I will look forward to them.

I knew nothing about my Father, only his first name. But DNA matches through Ancestry allowed me to get in contact with his family and discover who he was. My only regret was not doing this sooner before he passed away. But now I have a deep family history on my Father's side that I never had before.