Ancestry.com Reviews 

After using Ancestry for 20 plus years I have found it easy to use, but also to easy to add duplicates to families when copied from other trees. Just with a single middle initial or miss spelling a new family member or spouse is created. I also am disappointed in that all new options are an additional cost. I initially thought Ancestry was to help members connect with their families, but now I feel it is only to make more profit. Also, I would like to see a discount for veterans.

Ancestry and Family Tree Maker are a hand in glove pairing that is hard to beat.

I called customers service and spoke with Aoife she was very professional, knowledgeable, friendly. She helped me to understand billing and I felt so well taken care of. Thank you so much Ancestry is so awesome

great customer rep Aoife she was very polite & helpful

She was able to tell me a variety of ways to solve my problem when the first one didn't work.

I have been with Ancestry for about 20 years. I have also trialed some of their competitors and have kept with Ancestry because the navigation is far more intuitive (maybe from so mush exposure to it) and the amount of data is far superior.

Great customer service experience

I always find helpful hints that help me uncover new information about my family!

Ancestry is getting too experience for seniors.

I've been a long term customer. I was only slightly dissatisfied before with documents I view not being saved to my GALLERY. In the past, I spoke to a service rep at ancestry and she commented on my extensive Native American family line, she said it was the most extensive she's ever seen. Now, my indigenous dna shows the state my tribe is from rather than indigenous native american designation, like any other ethnicity. So why the change? Because a state is not an Ethnicity. it makes zero sense and seems political.i want to know the truth.

I have been able to verify so many links and hints pretty easily. I was skeptical at first, but I am ten years in for a reason!

While I can get lots of information about my Ancestors, a lot of hints are repeated several times, which wastes my time. If I confirm information, why do I get the same information 2-4 times? Hopefully someone will look into this. I'm sure that i am not the only one with this issue. Thank you Tom Sullivan.

keeping you inform on update

You just keep sending the same old information, nothing new on anyone. You also say I died on April 22, 2018,but I am very much alive. That is the date my husband died. You also list me on one site as my sister's mother. I have been unable to change any of that information. I will not be renewing my membership at the end of the year,

I have been able to connect with my family I never knew.

Nothing.....

For the most part it is very easy to use if you keep up with the training classes and the new items they present.

I would love to leave Ancestry.com. I look at it like a Blockbuster and I'm waiting every day for Netflix.

First of all, they destroyed myfamily.com which was a much better experience and site. Myfamily.com was was much more intuitive, friendly and also centralized and password protected so close family members could share stories, pictures, etc. It was built like a repository, a community library, which encouraged connection with distant cousins. There were so many great relationships formed from that site. When ancestry bought it out, the did the worst possible thing: they burned down all the libraries! With a few months notice, they deleted everyone's family discussion, recipes, any pictures not directly in an ancestor's file, etc. And now using the replacement is an absolutely souless experience. Our little community vanished and a lot of people just left the platform.

To add to that, they've continued to get more and more expensive! The cost of maintaining an account has gone from $35 a year to a minimum of $229!! I believe this was about the time Blackstone, a private equity acquired them. If I didn't have so much time invested in my research I would have dumped it right away. I've just been too busy and it's a bit of a undertaking. But it's on my todo project list.

I love Ancestry. I have been a member for 16 years. My only complaint has to do with your census system. If a person lives in a certain area, why do you give names all over the United States and Europe? Why not start where they are currently living and then spread out?

The information provided by Ancestry has been wonderful. I have been in contact with relatives that matched dna with me.