ANS Reviews 503

The support from ANS alone makes them an invaluable partner. We have been working with ANS for over a decade now and in addition to providing cutting edge infrastructure, software and digital products, their support team continues to go above and beyond in ways that far exceed the industry standard. We have relied on their knowledgable, patient, helpful support staff again and again for both critical systems support and general queries. We've tried other UK based commercial hosting providers and the support ANS provide is simply untouchable.

This combined with their Linux VPC platform, personable account managers and expert infrastructure consultants make them, in my view, the only viable UK provider.

At around 19:00 GMT on Thursday Apri 30, ANS switched off all their C-Panel accounts as many of these had been comprised by the CVE-2026-41940 issue.

I called and spoke to a helpful support agent who informed me they would restore a backup and have this up and running within 2 to 3 hours.

The following day after waiting over two hours to get through on the telephone I was again told this would be done shortly. That was the morning of Friday, May 01, at which point our website had already been down for about 18 hours.

Today is the third day our website has been offline, and it has been impossible to contact ANS “support” by telephone. The call just terminates after 20 minutes on old.

I requested resolution and/or an update at:

01/05/26, 13:42
02/05/26, 09:41
02/05/26, 09:57
03/05/26, 08:49

But I have not even received the courtesy of a response.

If you are looking to host an ecommerce website that is only online some of the time look no further than ANS. Otherwise, I would strongly recommend you look elswwhere.

We've been using ANS's Virtual Private Cloud solution for some time now, and it has consistently delivered reliable performance without any major issues. The infrastructure has proven stable and fit-for-purpose for our needs, giving us confidence in the day-to-day running of our operations.

We are happy with the service that we are currently receiving. The team are very knowledgeable and communicate clearly.

A specific special mention of thanks to Elisha, Iain and Ami and Talha for all that they do.

We recently moved our private cloud hosting platform to ANS Group. Their account management and customer support are genuinely best-in-class – responsive, knowledgeable, and easy to work with.

The technical side is exactly what you’d expect at this level, but what really stands out is the focus on people. It makes a real difference day to day.

Excellent UK Colocation Service with First‑Class Support

We’ve been using ANS’ colocation services for some time now and the experience has been excellent from day one. The facilities are clean, secure and well‑run, with strong power resilience and connectivity exactly as promised.

What really stands out is the ANS team. From onboarding through to day‑to‑day support, they’re responsive, knowledgeable and genuinely helpful. Hands-on support requests are handled quickly and professionally, and communications are clear and proactive.

It’s reassuring to work with a UK provider that combines robust infrastructure with a very human level of service. ANS feel like a true partner rather than just a supplier. Highly recommended for any organisation looking for reliable, well-supported colocation.

I have to pass on my personal thanks to our Account Manager Richard Godwin. It is rare to find an account manager so dedicated to ensuring every detail is handled with such efficiency and logic. Our onboarding was a breeze.

Dave C

Couldn't make this up.
After the horrendous experience this company has put us through in the couple of years, we just found out that for over a year, they have not destroyed the data on our old server. Despite having a contract to do so within 30 days.
They've not been able to tell us if anyone had access to the platform or if any data has been accessed..... and this is sensitive client data.

This is separate to the forced (on threat of 19% cost increase) change from a working Dedicated server to the pants eCloud system and a complete systems outage with no real answer as to why or what they intend to do about it.

We signed a 1-year hosting contract with ANS in November 2022 (sales rep Michael). Hosting performance in 2025 was consistently poor and, during November–December 2025, our site was almost unusable — this caused real damage to our business and forced us to move hosts. ANS relied on an auto-renewal clause (section 11.2 — six lines in a 34-page contract) and attempted to charge us through January 2027. I disputed the renewal because I was never informed of the auto-renewal by phone or email before signing, but remain unsatisfied with their handling. I was told by Mark that “I had to read all the lines” of the 34-page contract. I cannot recommend ANS.

The support we have received through ANS' Managed Service has been excellent. The team we work with have been super helpful, professional, experts in their area, and fun to work with.

We've been working with ANS for our hosting needs, and the experience has been consistently outstanding. Their support team is excellent, always quick to respond and genuinely committed to going above and beyond to resolve issues — even those outside the usual scope.
The account management has been equally impressive. Our account manager is proactive, knowledgeable, and keeps us informed without ever being pushy. It’s clear that ANS values long‑term relationships, not quick wins.

Overall, ANS is a dependable, customer‑focused hosting partner that we’re happy to recommend.

Awful experience with no support

Customer experience is poor at best

I had recently been in touch with your colleague Zac and was passed over to someone called Harry regarding access to login for hosting - I was promptly put on answering machine. Have tried to call back since and have been placed on hold for over 20 minutes, have tried email which is no longer being monitored, and I have used the contact form on your website twice.

Sort it out ANS. This isn't acceptable.

A colleague of mine has previously written about the difficulties we experienced during our time as an ANS customer, and sadly, I feel it is necessary to reinforce those concerns based on our own ongoing challenges.

To summarise the earlier issues we encountered: the services delivered did not align with what had been presented to us during the initial engagement. Key elements of the managed service—such as proactive support, OS upgrade assistance, meaningful cloud reviews, managed backups offering added value, and access to a dedicated Customer Success Architect—were either unavailable, ineffective, or did not materialise as expected. Several critical matters, including database performance and structural changes within ANS that impacted service continuity, were repeatedly raised but not meaningfully addressed despite numerous attempts to engage.

Unfortunately, the situation has since escalated further. After the contract ended, and while ANS still retained administrative access due to the offboarding process, a serious incident occurred involving the deletion of our cloud environment. This action happened without our approval and resulted in major operational disruption. Although infrastructure has been restored, the impact has been substantial, and we continue to manage the consequences of lost data and service interruption affecting multiple clients.

We are sharing this experience to provide transparency for others considering ANS. These events have caused significant challenges for our organisation, and we would urge potential customers to carefully review the level of service and communication required for their needs before entering into an agreement.

ANS were invested in making sure our issues are resolved in a timely and proper manner.

We'd had a change that had bounced between multiple tickets, going back and forth with a separate external partner where they kept pushing back with the same questions that had been answered, causing more and more delays.

The engineer working on the case was more than happy to simply jump on a call with everyone involved, talk through any further questions and explain anything to assuage their concerns, and helped massively to ensure we didn't run into any further delays.

My query was answered clearly and when I sought clarification on a couple of points, the team replied promptly. As a non-techie, it gave me enough confidence to complete the task.

Great company to work with, resolves issues very quickly and efficiently.

2 months we have been trying to get access to our account and they dont reply or pick up the phone i am shocked they ow us thousadns of pounds

Ignored Cancellation Request.

I advised the company 2 years ago that I did not want to continue with their service. They applied a contract for 2 years from 2023-2025. Out of good faith I continued to use the service and found the customer service poor. However, the account management is a disgrace. I then sent an email to their accountmanagement team (replying to a conversation about cancelling the service). It was received. It was not actioned. Then I received a bill after the end of my contract. I advised them that I had cancelled the service, in writing 2 months ago. They then said that my contract would apply for another year. It will not. I am beyond disgusted by this. It is dishonest. It is not the way business should be done. Do not go to ANS. There are reputable hosting companies out there. This is not one of them.

Fifteen Years at UKFast/ANS. Ten really exceptional years under UKFAST, but all goodwill and loyalty was progressively eroded by ANS. Earlier this year we had three outages caused by lack of maintenance and patches not applied to the firewalls. Known issues which ANS ignored until the system failed. Despite having a redundant firewall pair and a replicated server, neither of the system fail-overs (which we had paid for for five years) failed over. When the supplier is not fulfilling its contract its time to leave. This was accelerated by enormous in-contract price hikes and discontinuance of the dedicated server service in attempt to force us into ANS cloud.
In the month of August 2025 we have had no fewer than 40 ANS support tickets sent for our attention. When you consider that we left ANS 5 months ago and we still get 40 emails from their systems, it shows the mess they really are in.
These systems should have been de-commissioned. I have responded to the tickets asking for our system to be decommissioned, but nobody even replies. We just get more ping alerts that our servers are down, even after switching off the notifications.
Worse still we are getting security alerts on our new system identifying 'ANS Academy' IP addresses as the source of the issue. We have never had any association with ANS Academy.
Five months after we left ANS, they still raise ten times more tickets than our new supplier, UKServers. Do we miss ANS, no not a bit.