Antderground Reviews 

They are scammers; they take your money and don’t ship anything. Stay away from their shop—they aren’t professionals, they don’t even know how to organize a shipment, and once they’ve taken your money, they stop responding and vanish.

Very disappointing experience with this seller.

First, the packaging was really poor and not suitable for shipping the animals safely. Unfortunately, the animal inside was already dead when it arrived, and some items were also missing from the package.

On top of that, the first package was sent to the wrong address. Because of this mistake, it stayed in transit for far too long, which obviously made the situation even worse.

The seller told me that he would send the missing items afterwards, but it has now been three weeks and I still haven’t received anything.

I understand that problems can sometimes happen during shipping, but in this case there were several issues: incorrect address, poor packaging, missing items, and no follow-up despite promising to send the missing items.

Overall, I’m very disappointed with this transaction and unfortunately cannot recommend this seller.

Scam company as far as I can tell, do not order from here. I originally emailed when my order was late, but never received a reply, finally found their WhatsApp number and they were at least slightly responsive. They said oh sorry your order is late (over a month and a half at this point) we'll give you a free gift and ship it out straight away - they did not, all they did was create a tracking number to make it look like they were doing stuff but nothing ever happened, and they were extremely slow to respond to messages from then, even going to far as to ask me to remind them what my order was even though it was literally just in the messages above. Overall was a very strange experience, like why pretend when you just clearly aren't doing anything to ship the order. Eventually just gave up and got my money back through Mastercard, but I guess that just means they get to pocket my money. Either a scam or complete inconceivable incompetence it's hard to tell. Avoid them.

Isopods arrived healthy and have been actively exploring their new home. Thank you!

I placed an order on 18 March 2026, but as of today – 21 April – I still haven’t received it, even though the website states that deliveries to the Iberian Peninsula take up to 48 hours. The seller isn’t responding to my messages.

Had the same experience as other people. Quick to make the order, but my package never arrived.

Ordered on July . Hopefully payment was made by PayPal
Three weeks after i made the order only a tracking number was given to me . I contacted them via WhatsApp .
Answer : I had a health issue order Will be sent next week.
PayPal Refund me . On this day no package was sent to me
I Just Forget to ask Which year from next week

He encontrado distintos hormigueros de calidad, introduce la dirección mal y de seguida me ayudaron a gestionar el pedido, super amables

Really fast to send order confirmation
And withdraw the money
After 3 weeks I asked via email
Where my order was
Got a reply that it would be sendt asap

That’s 3 months ago
And now they don’t reply om my emails

Total scam
Don’t order there

DO NOT BUY FROM THIS BUSINESS
Ordered formicarium in mid-december 2024. Received email confirming order, money went out of the account and still nothing received as of 30th Jan. Tried to get in touch via their website, email, calls, voicemail but no response or answering of phones
Update 30/1/25 Antderground got in touch via whatsapp after posting initial review saying they would find out where the order has gone.
Update 18/2/25 Contacted Anterderground because I had not heard anything. They said they would find out where it is tomorrow (19/2/25)
Update 14/3/25 Contacted Anterderground because I had not heard anything. They said they would contact UPS
Update 14/4/25 Contacted Anterderground because I had not heard anything. No response as of 5/5/25
Update 13/7/25 Contacted antderground via WhatsApp again, they replied asking for order number. Once I sent this over, got no reply.
Update 11/8/25 Contacted antderground via WhatsApp again, no reply. Contacted them via instagram. They asked what the problem is even though it was detailed in the original message. Have since been ignored.
Update 2/10/25 Still nothing from antderground
Update 6/10/25 Received message saying they had been ill and that is why they are slow to respond, but still no formacarium or refund
Update 26/11/25 Still no response/refund/formacarium despite them continuing to post on Instagram etc. Coming up to 1 year after taking my money and NOTHING. Beyond a Joke
Update 19/12/25 Despite numerous messages over the last month, there has been no response. Finally replied yesterday (18/12/25) and at first refused to issue refund and said they would block me. They then said they would send refund, but nothing. Have screen captures of entire conversations on Whatsapp and Instagram as proof
Update 20/12/25 Now saying they would give part refund of 43 euros because they don't have the money for full refund. Still Nothing in bank account
Update 22/12/25 Finally got partial refund, but only 23 euros not 43 euros that they said they would send. Still owed 92.70 euros.
Update 06/09/2026 Still nothing. Sent numerous messages and commented on their instagram posts until I finally got a reply at beginning of August. He said that he was ill and couldn't send money because he didn't have any. No idea how this happens given he is taking plenty of money off others and not delivering the orders or returning the money. Still waiting for my money back.
Update 27/10/2026 Still no refund. Again, sent many messages on Instagram over the last two months. Only had two replies and both say 'I will send it when I can't which I think means 'never'. Had messages from other people that have had the same experience, so I am not the only one.

first they send me the wrong item then they would resend it spoiler they did not send anything and now he is gosting me on whatsapp and gmail

My package hasnt arrived 20 days later from the order. Customer support service is trash they do not reply to you. Would not reccomend do not buy.