Anthropics Technology Reviews 

Having read some of the negative reviews here, I felt compelled to share my own experience, which couldn't have been more different.

I recently purchased a PortraitPro software bundle and contacted Anthropics with a question about upgrading to the latest version.

To my amazement, I received a reply within five minutes on a Sunday! Not only was my enquiry dealt with promptly and professionally, but the company also provided me with a complimentary upgrade, despite being under absolutely no obligation to do so.

It's rare these days to encounter such responsive and generous customer service, particularly from a software company.

I'm genuinely surprised by some of the negative reviews on here. My experience was so completely different that I did wonder whether some reviewers might have confused Anthropics Technology with another company of a similar name!

Credit where credit is due. Anthropics exceeded my expectations, and I wouldn't hesitate to recommend them.

Five stars, thoroughly deserved!

I previously left a negative review and I apologise for it. It was my fault that I couldn't download the SPE Studio 1 but I honestly don't know why. I spent hours trying to get it to work, left it for two months, then tried again today and it worked. Sam was correct, he did message me twice about the download. Thank you very much Sam and, again, my apologies.

This company does not respect its customers, so take care. Everything will work fine until you get an issue. They fully depend on AI to an extent that their robots upgraded me automatically from Pro to Max two times then disabled my account! Their support is only a bot which is useless and you literally hit the wall! They said we will route you to a human that never happens for almost 2 weeks! Very bad customer care experience.

⭐ 1/5 — Overpriced hallucination machine. Do NOT buy the $100 plan.

Claude hallucinates, fabricates facts, and confidently delivers wrong answers like it's a feature. The marketing promises world-class AI. The reality is a delusional, unreliable bot that makes things up and calls it intelligence.

When I asked for a refund, they deployed another AI bot to deny me — 5 times — with the same copy-pasted ToS. No human. No accountability. No shame.

They take $100, deliver garbage, then hide behind fine print. Classic bait and switch.

Now I'm doing a chargeback. That's all they deserve.

Avoid at all costs.

Appalling Customer Service - Condescending, Unhelpful, and a Complete Waste of Time

Where do I even start with this disaster?
I contacted Anthropic on December 4th about a simple issue: I'm an experienced app developer who's built multiple applications and needed API access. I added credits to what I thought was the right place, only to discover their system is needlessly complicated with two completely separate platforms that they do absolutely NOTHING to distinguish clearly.
After waiting OVER A WEEK for a response (8+ days - apparently they're "working hard to restore typical response times" which must mean they're normally even worse), I finally heard back from Sofia. And what a treat that was.
The email was patronizing, condescending, and spoke to me like I'm a complete idiot who's never seen a computer before. She explained the difference between consumer products and developer APIs as if I'm some amateur who stumbled onto the internet yesterday. I'VE BUILT APPS. I'VE WORKED WITH GOOGLE CLOUD AND COUNTLESS OTHER APIs. I know what an API is, Sofia.
The problem isn't my understanding - it's your TERRIBLE system design. Every other API service on the planet makes it crystal clear where to sign up and purchase credits. AWS? Clear. Google Cloud? Clear. Microsoft Azure? Clear. Anthropic? An absolute confusing mess with two separate systems and zero guidance.
Now I'm stuck with credits on Claude AI that are completely useless for what I actually need, they're "non-refundable" (of course they are), and Sofia's brilliant solution? Go buy MORE credits on the other platform. So I'm supposed to just eat the cost of their confusion and pay TWICE? Absolutely not.
Zero flexibility. Zero accountability for their poor UX. Zero attempt to actually help a customer. Just a robotic copy-paste of their refund policy and a condescending lecture I didn't need or ask for.
To make matters worse, they made me wait over a week just to insult my intelligence and tell me tough luck. That's not customer service - that's a joke.
If you're a developer considering Anthropic's API, be warned: their system is confusing, their support is slow and unhelpful, and if you make a mistake navigating their poorly designed platform, you're on your own. Save yourself the headache and the money.
Absolutely appalling experience from start to finish.

Unfortunately, my company was defrauded by Anthropics Software. I purchased an update for a program I purchased several years earlier. The company doesn't have my email address, so they refused to update me. Even though I purchased a legitimate version of the program, no one is responding to my emails, and I have neither the update nor the money I paid for the update.

We purchased this software with the hope of improving our workflow, but instead it has caused major delays and stress. After activating it, we couldn’t even use it without waiting hours for support to fix access issues. When it finally worked for a short time, our access was blocked again — right in the middle of our production schedule.
We repeatedly had to contact support just to receive a token so we could continue working. This back-and-forth has caused huge gaps in our production timeline and completely removed the reliability we expected when we paid for this product. Instead of helping our studio, it disrupted our work.
A product is only as good as its accessibility — and if you can’t use it when you need it, what’s the point? Very disappointing experience so far.

⚠️ Warning to Potential Buyers – Be VERY Careful Before Relying on PortraitPro!
I’ve used PortraitPro for a while and while the software itself has great editing features, the customer service and technical reliability are an absolute nightmare – especially if you work on tight deadlines or in professional environments.

Every time macOS updates (which is often), the PortraitPro app stops working. It won’t launch until you get a manual reset from their customer support – and here's the real issue: support is extremely slow and unreliable.

Sometimes it takes a full day or more to hear back from anyone – during which time you literally can't access the software at all. For a professional working with clients and deadlines, this is unacceptable. I’ve had project delays and difficult conversations with clients just because PortraitPro was “waiting on support to unlock my license again.”

Even worse, when I contacted customer service for help, their response was incredibly disappointing:

“Buy the new version.”
That’s it. No fix, no proper patch for the version I already paid for, no effort to support loyal customers — just a push to buy another upgrade.
This kind of response makes it feel like they're deliberately ignoring past versions to force users into unnecessary upgrades. It’s incredibly frustrating and leaves a bad taste.

This issue has happened multiple times, and there seems to be no fix in sight. Instead of improving their system or adding live support or auto-resets, they just leave users stuck, hoping someone replies to an email.

If you’re a casual user, maybe you can afford to wait. But if you’re a working photographer or editor – think twice before relying on PortraitPro.

It’s software that only works when it feels like it, and the company leaves you hanging when you need help the most.

I’m very disappointed and frustrated. I’ve paid for this software and yet I feel completely unsupported.

Disappointed.
I purchased PortraitPro with a valid license, but after a macOS update the software stopped working. The company refuses to provide a free update or patch—only a discount on a new version, or the suggestion to downgrade my OS or switch back to Windows. This is unacceptable, especially since the issue stems from their software’s incompatibility. I do not recommend.