I really like that there is an option to virtually try the glasses on using my own photo. It made it much easier to choose the lenses and frames that suit my face best. I haven't received my glasse... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I saw the ads while looking for other frames [of course since all of our information is shared] and I immediately saw frames I liked. I saw some interesting color combos. It got better once I saw the... See more
I really like the design of my glasses so far! I picked the geometric aviators, and I could attest to not seeing that design anywhere else! Additionally, they weren't too pricey.
I made a mistake and ordered glasses with the wrong parameters. Despite this, I received support and understanding from the store. Thanks to this, I was able to order new glasses – this time with the... See more
Contact info
236 S. 5th Ave, 91746, La Puente, United States
- 1-866-930-9588
- service@it.aoolia.com
- it.aoolia.com
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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Ignored yet again
Weeks of emails, weeks of being ignored for a refund.
DO NOT BUY FROM THIS COMPANY
November 2, 2026
Unprompted review
Reply from It Aoolia
Dear Customer,
Thank you for your message. We are sorry to hear about your frustration and regret the delay you have experienced.
Please be assured that all return requests are handled in accordance with our return policy. Your request has been received and will be reviewed and processed under that policy.
Due to a high volume of inquiries, we handle customer requests in the order they are received, taking urgency into account. We appreciate your patience and understanding while your case is being processed.
Kind regards,
Aoolia Customer Service
The Worst Customer Service Ever
This has been one of the worst customer service experiences I’ve ever had.
I initially opened a ticket through the dedicated section of the website. A customer service representative replied within 24 hours with a question, and I promptly responded to their email. Then, nothing. A whole week went by without any further response.
I had to reopen the same ticket from scratch through the website. Once again, customer service replied within 24 hours, this time offering a solution. I accepted it, but guess what? No follow-up whatsoever. I emailed them again, and once again, I was completely ignored.
Eventually, I opened the exact same ticket for the third time, about the exact same issue. By that point, I was so tired of repeating myself that I even attached screenshots of all the previous conversations to show the entire history of the issue. Still, no response.
It’s absolutely ridiculous to have to chase customer service multiple times for the same issue, only to be ignored every single time. Responding quickly to the initial ticket means nothing if you never follow through.
Terrible service, zero accountability, and a complete lack of respect for customers’ time. Absolutely disappointing.
October 17, 2026
Unprompted review
Reply from It Aoolia
Dear Customer,
Thank you for sharing your feedback. We understand your frustration and regret that your experience with our customer service has left you feeling this way. We can see that you have already been in contact with us by email regarding this matter, and we have noted your concerns.
Please be assured that all return requests are handled in accordance with our return policy. Your request has been received and will be reviewed and processed under that policy.
Due to a high volume of inquiries, we handle customer requests in the order they are received, taking urgency into account. We appreciate your patience and understanding while your case is being processed.
Kind regards,
Aoolia Customer Service
Ordered on the 17 september and item…
Ordered on the 17 september and item never received.... big disappointment its the 8th october now.....
October 8, 2026
Unprompted review
Reply from It Aoolia
Dear customer,
I’m very sorry for the frustration — I completely understand why you’re disappointed. You ordered on September 17, and by October 8 it still hasn’t arrived. That’s not acceptable, and we sincerely apologize.
Have you already contacted us by email? If yes, please send us a DM with your order number so we can locate your message and check on it right away. If not, you’re welcome to reach us through any of our social media channels, or email us at [email address]. We’ll look into your order and let you know exactly what’s happening with your package.
To be transparent: we’ve recently had a sudden surge in orders, which caused delays in our processing and response times. We’re very sorry for that, and we’re working hard to catch up. We kindly ask for your understanding, but please know we’re not making excuses — we’ll do everything we can to resolve this for you.
Again, I’m sorry for the wait and the disappointment.
AOOLIA
Sito Facile ed Intuitivo
September 19, 2026
Unprompted review
Reply from It Aoolia
Grazie mille per la sua recensione positiva! Siamo felici che abbia trovato il nostro sito facile e intuitivo. Continueremo a migliorare per offrire un'esperienza di acquisto sempre migliore. La aspettiamo presto!
I’m in love 6 times!
Wow! I have to admit that I was pretty apprehensive about buying, so I only ordered 1 pair… that turned into 6! Great quality, fast delivery, reasonably priced, and seriously stylish! Love them!!!! Oh, and prescription is spot on! Never paying full retail again!
September 13, 2026
Unprompted review
Reply from It Aoolia
Wow, thank you so much! 🥰
We totally understand being a little hesitant at first — so hearing that one pair turned into six absolutely made our day. It means the world to us that you’re loving the quality, the price, and, of course, the style. And we’re especially happy that the prescription is spot on — that’s exactly what we aim for!
Thank you for trusting us and for sharing your experience. Enjoy all six pairs, and we can’t wait to see you again. 😉
Zero communication after 7+ contact attempts
Update:
And you still said to email even though I wrote that already?! Did you not read the below? You have also still not contacted me on either of the two email addresses I have used (7 messages from one and 3 from another) or phone numbers or Facebook or Instagram messages I have sent...
.......
I ordered two pairs of glasses and they sent me varifocals even though I requested bifocals. I don't like varifocals and know they are considered an upgrade but I prefer the bifocal larger bottom, the line and never bothered me.
I have emailed 4 times and messaged on Facebook and a Instagram, I also tried to call them and used the website support form and tried at all hours of the day and night to get a life support person through the website but it just says they are never online. I have not received a single response in over a week.
Before I get a polite response saying to email I have already some all the contact options and emailed the following email address as per the website: service@aoolia. com (I have left a space in the beside email address, as teustpiolot would not let me add an email address so to allow for the visibility as I don't want to be responded with something I have already done)...
I have tried from a different email address also and still not heard anything.
I'm giving them 48hrs to respond to me and then I suppose I just claim off my credit card for a full refund? I would have preferred to just get replacement lenses as the glasses looked nice.
I usually buy 4-6 pairs of glasses each year and saw this as a fun new company with some wild styles.
Currently all I can say is I cannot recommend their aftercare service as it has literally been non existent.
Such a shame, this could have been a great affordable option for new glasses every other month!
September 1, 2026
Unprompted review
Reply from It Aoolia
Dear Customer,
We noticed a space in the email address you mentioned: service@aoolia. com.
Just to confirm – is that the correct address, or was it a typo? Email addresses cannot contain spaces, so if the intended one is service@aoolia.com (without the space), please resend your message there and we’ll get back to you promptly.
If you’ve already sent emails to that address, we’d appreciate your confirmation so we can check accordingly.
Best,
AOOLIA
Returns process a nightmare
Website took two times to log prescription of glasses then when ordering the wrong prescription was logged on the order. Glasses came and asked to return, understood would cost more money after initial email, but then no communication at all. I had no issue with paying more to get the correct prescription but bitterly disappointed with their returns process. Won't be shopping with them ever again.
September 2, 2026
Unprompted review
Reply from It Aoolia
Dear Customer,
Thank you for your honest feedback. We are truly sorry for the frustrating experience you had with our returns process and the lack of communication – that is not acceptable, and we apologise unreservedly.
We take prescription accuracy very seriously. We manufacture glasses strictly according to the prescription details you enter at checkout. If you are ever unsure about your prescription, we strongly recommend contacting us before placing your order – we are happy to help verify it. If you notice an error after ordering, please let us know immediately; we can often amend the information before production starts.
If the final product does not meet your needs, we will first double‑check your prescription against the order. If we confirm that the prescription was correctly entered but our production was at fault, we will fully comply with our return policy and offer a refund or replacement as you prefer – provided the return request meets our standard procedure.
Please reach out directly with your order number, and we will handle your case with priority.
We appreciate your patience and hope you will give us a chance to restore your trust.
Best regards,
AOOLIA
All good
All good, I usually buy glasses for myself and my son and they are always great
August 22, 2026
Unprompted review
Reply from It Aoolia
Dear Customer,
Thank you for your wonderful feedback! We're thrilled that you and your son always enjoy our glasses. We truly appreciate your continued trust and look forward to serving you again.
Best regards,
AOOLIA
SMASHING CATS EYE FRAMES
Comfortable, trendy, well-made frames for every occasion. Prices are quite reasonable.
July 14, 2026
Unprompted review
Great Choices
Not the easiest website to use, but great choice and prices.
July 14, 2026
Unprompted review
Reply from It Aoolia
Dear customer,
thank you for taking the time to share your feedback. We're truly glad you appreciate our wide selection and competitive prices – that means a lot to us.
At the same time, we sincerely apologise that you found our website not as easy to navigate as we would like. Please know that we are constantly working on improving the user experience, including a cleaner layout, faster search, and better guidance through the ordering process. Your honest comment helps us identify where we can do better.
We hope you'll give us another chance to impress you – both with our products and with a smoother, more intuitive website in the near future. If you ever need assistance, our customer service team is always happy to help.
Thank you again for your support!
Your AOOLIA Team
This site is easy to use
This site is easy to use. And the discount are remarkable
July 13, 2026
Unprompted review
Nice glasses 👌👌👌 I am so looking…
Nice glasses 👌👌👌 I am so looking forward to get them.
July 13, 2026
Unprompted review
So very easy to navigate
So very easy to navigate, choose and pay in a way that suited me best . Excellent price, wild frame design and so much more choice. I have bought many progressives from this company and will continue to do so.
July 13, 2026
Unprompted review
Aoolia's selection is superior
Aoolia's selection is superior, their prices are very fair, and their website is easy to use. Further, I very much appreciate the 15% discount that was offered to me.
July 12, 2026
Unprompted review
I have to get my product first.
July 12, 2026
Unprompted review
Great place to shop!!
Great selection, easy to shop, virtual try-on to see if the frames look good on me. Website was great, price was excellent.
July 12, 2026
Unprompted review
Great eyeglass options
July 12, 2026
Unprompted review
everything went nice to order and…
everything went nice to order and price is reasonable
July 11, 2026
Unprompted review
good selection of glasses
good selection of glasses that are modern, different, likable to wear.
July 11, 2026
Unprompted review
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