AOS Fly Fishing Reviews 

Ordered some fly tying gear and one of the items I ordered loon cutters were out of stock in black (not indicated on the website) I got a mail after I placed the order, I contacted them and said the yellow cutters which again were stated as been availble would do colour was not an issue for me to be told that they were not in stock and they were waiting on them to come in. I asked that they remove the cutters from my order refund me for them and send the balance of my order. They came back to me telling me there was a good chance the cutters would be in the following day Friday and if they were not they would remove them from my order and send the balance this was a where they said they would dispatch with our with out the cutters now on the following Wednesday had to reach out to them again and tell them remove the cutters send the balance or cancel the full order, They contacted me shortly afterwards they came into sotck this very day and my order was been packaged as we speak for dispatch no metion of the failed commitment to ship 6 days ago.

I purchased a fly reel off their website which was supposed to have been serviced by the manufacturer, so was mentioned in the product description ‘Recently serviced by Hatch Outdoors USA (bearings and drag system)’

Upon arrival and inspection of the reel I found it to contain sand. Also the main screw connecting the spool to the body was covered with rust and old sticky grease. I emailed AOS the very same day and sent pictures of my findings asking for clarification. The reply I received was:

maybe they simply did not clean that particular screw. But this particular reel was for overall maintenance at Hach, US only a few weeks ago

This is not the first, but definitely the last time the Haider brothers have violated my trust. Back in November 2018, I was asked to withdraw my trusted shop review, which I posted based on another poor experience. AOS is a disgrace to the fly fishing community and everything it stands for!

Great quality products and fast ship
5 STARS!!!

Horrible experience trying to get a wading jacket over to the UK

Customer service was shocking and now that the parcel is just bouncing around the UK and now that I have asked for a refund they have proceeded to ignore multiple emails offering now support

Jacket was ordered 2 months ago

Purchased a Major Craft Benkei BIC-66MH casting rod, arrived broken due to bad packaging, contacted the store via email they tell me that they are sorry for what happened and ask me for photos of the packaging after which they disappeared, they do not answer not even to let me know if they intend to refund me or not. No more from them, insufficient packaging, non-existent after-sales assistance, stay away

Order some speciality hooks on 19th May for a trip on the 28th, and they took 14 days to arrive. So arrived too late. Notwithstanding the fact I ordered from the UK, this is too long. I emailed them asking for clarity on delivery, they only bothered to reply after the goods had arrived. I have ordered tackle from other European countries and delivery has been as quick as 1 day. Finally a tracking link was provided with confirmation of order, in German language, with no option to change to English(or other languages), so that was frustrating too.

AOS is clearly the best website when looking for fly fishing equipment. Excellent service and fast feedback. Highly recommended. Five stars *****

One of the best angling online shops at the moment. Bought twice this years (a Hardy Shadow rod & a Ross Evolution LTX reel). Good prices, nice staff to deal with. One of my favourites.

a great seller.
I have purchased already twice and am fully satisfied.

Very recommended
francesco

I ordered a Loop Multi 9/12 Fly Reel from AOS Fly Fishing, my order was sent by Reordered delivery by Austrian Postal Service with Tracking from start to finish. Reel arrived 2 days after placing the order, great service and great price for the reel.

Will use again

S