Aperion Audio Reviews 1,099

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness, knowledge, and genuine care of the staff, who go the extra mile to assist with inquiries and provide excellent recommendations. Many people are highly satisfied with the products, noting their outstanding quality, impressive build, and significant improvement in sound performance, often describing the audio as clear, rich, and immersive. The user experience, from installation to the overall sound, is frequently described as amazing and transformative, with many consumers expressing long-term satisfaction and loyalty. However, some customers also noted issues with specific product designs, such as grilles creating air restrictions and causing noisy, slapping sounds with deep bass, and expressed concerns about the durability of certain components.

What people talk about most

Product

Customers had positive experiences with product, praising the excellent sound quality, with many noting... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent product quality, sound, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting an outstanding and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and genuine care for... See more

User experience

People report positive experiences with the user experience, noting that setup was a breeze and installation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took me some time to dial them in, but now that I have them I know I couldn't imagine living without them...but everyone at Aperion already knew that - didn't you. Superlative customer service experie... See more

Rated 5 out of 5 stars

Oliver and Colin once again had great recommendations although they never pushed any sale. I believe this is my 3rd set of speakers I’ve gotten from you and all have gotten progressively better. From... See more

Rated 5 out of 5 stars

I’m extremely happy with their customer service. Every time I have a question, they are always there to help and give me the answer. Their super tweeters works amazingly good. It gives my system an ex... See more

Rated 5 out of 5 stars

I emailed Collin about a front stand that had come off of one of my speakers that are now discontinued. Even though Aperion no longer makes them, Collin searched the warehouse, found, and sent along t... See more


Company details

  1. #4 of 11 best companies in Hi-fi shop
  2. #18 of 114 best companies in Electronics Store

Written by the company

We're Aperion Audio - an Internet Direct Speaker Company with award-winning products, and the BEST customer support available! We offer fast and free* shipping, comprehensive lifetime customer support, in-home auditions, an industry-best warranty, and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly Recommended

Took me some time to dial them in, but now that I have them I know I couldn't imagine living without them...but everyone at Aperion already knew that - didn't you. Superlative customer service experience at every touch. These guys deserve to win AND get your business. Highly recommended.

May 15, 2026
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Rated 5 out of 5 stars

Tweeters

I bought the updated tweeters for my Verus Grand and the upgrade is well worth it. Very good sound more voice oriented.

February 25, 2026
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Rated 5 out of 5 stars

Second order in two months.

First, this is an excellent product 26 ft and 16 ft XLR speaker cable. Quality throughout material and build. Secondly, My order shipped less than 24 hours of placing order. Wow.

April 13, 2026
Rated 5 out of 5 stars

Excellent

Excellent, informed communication on telephone product inquiry that extended beyond simple product specs to system and room dynamics with assurance that if the item was not as expected it could be returned for a refund. Quick shipping and items arrived well packaged and as advertised. Happy customer here! :)

March 13, 2026
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Rated 5 out of 5 stars

Great service!

The customer service representative was very helpful and informative and found me a a replacement Bravus II 12D Amp Version 2. It's too bad that I needed to replace it (the unit is only 5y old and never gets cranked), but good that I could. Unknown what the root cause was - the plate cannot be serviced or returned. The new part took 6 days to cross the USA which seems about right for ground shipping. I was not in any rush anyways. Overall very satisfied with it. Hope it lasts. I'm not used to expensive home theatre equipment failing.

February 10, 2026
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Rated 5 out of 5 stars

I’m extremely happy with their customer…

I’m extremely happy with their customer service. Every time I have a question, they are always there to help and give me the answer. Their super tweeters works amazingly good. It gives my system an extra boost in the upper frequencies without being bright or harsh. Just more and better details and air than before. Highly recommended.

January 16, 2026

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