Apptivo Reviews 

7
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Electronics & Technology

Information provided by various external sources

Apptivo is a powerful sales & marketing tool that is ranked as the #1 most affordable CRM by Capterra. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, campaign management, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Our CRM starts with a simple contact management system with slick integrations such as automated email conversation tracking, or automated call logging. We offer a complete set of sales tools for lead management, activity tracking, pipeline visualization, and automated workflow. We offer integrated quoting, to generate estimates from your pipeline and email professionally branded PDFs to your customer. Apptivo’s apps also include integrated email marketing to launch targeted campaigns to your contact lists, and track exactly who is reading & clicking on your messages. Implement marketing automation to plan out detailed sequences of when your team should be following up with your prospects, and when they should be received personalized automated messages. Apptivo offers much more than just a CRM. The platform includes apps that help in all areas of business. Some of our most popular solutions are help desk, invoicing, project management, procurement, and more. All of our apps are designed to resolve around the CRM, providing a complete 360° view of your customer.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(7)

2 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I changed my bank card

I changed my bank card, so the payment did not go through. After being a client for 5 years, they immediately cut off my service and increased my price.

Basically, they held my database hostage the same way ransomware would. I would NOT trust this company.

Good thing I kept a paper copy.

May 22, 2026
Unprompted review
Advertisement
Rated 2 out of 5 stars

Failing customer support

we have been a client of Apptivo for around 8 years now, customer support used to be ok but now is pretty absent - have raised a number of issues with them in the past couple of months and none have been responded to or resolved. The lack of customer service for a paid service is not satisfactory and so we have reached the lost will to live stage and will now look to migrate to a different provider.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Charged for Services not Received

Our company chose Apptivo as it seemed like a perfect fit for our company during the sales process.

We signed up for their Ultimate Plane along with the Professional Implementation Service. We were charged $4000 for the implementation and were happy to do so as we wanted this process to be as painless as possible.

Its been over a year since we started the process and the program does not have the functionality we expected. We cancelled the subscription renewal for year 2 with Apptivo and they still charged our card regardless. We disputed the charge.

After a year the software was not functioning to our expectation, our team had not been trained and we were so frustrated we moved on to a competitor of Apptivo.

We have asked Apptivo to refund our subscriptions and our set up fee as neither were implemented to our expectations. They have refused.

The competitor had us up and running in less than a month. I would not recommend Apptivo based upon my experiences.

November 9, 2022
Unprompted review
Rated 2 out of 5 stars

Not for freelancers

I was looking for a CRM solution as a freelancer. I found Apptivo on an online forum and saw that you could get a lot of functionality for a reasonable price.

I tested Apptivo for about 2 weeks but I kept running into bugs, the platform felt slow and the UI wasn't great. I let them know today that it wasn't for me.

I think a small or medium sized business might find the suite beneficial, but it was too much unnecessary clutter for me. On top of that, it takes a lot of time to set up, which made me feel I spent more time configuring it than using it.

September 23, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Honestly one of the worst CRM systems I …

Honestly one of the worst CRM systems I have ever used, and I have used every single one in the last 30 years

Slow, ugly, unorganised, no structure, doesnt make sense, you have to repeat your notes and tasks in several places on every call or lead, simply just really really bad

August 9, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look