Araihelmet Reviews 

I had an outstanding experience with Arai Europe and wanted to share how impressed I am with their customer service.

After contacting them about an issue with a helmet, they went above and beyond my expectations. Not only did they provide the chin vents free of charge, but they also delivered them within just 2 days. They even included some thoughtful extras like stickers, a high-quality pen, and an awesome keyring.

A special thank you to Kyle, who handled everything so efficiently and professionally. He truly made the whole process smooth and stress-free, saving me a lot of time and worry.

What really stood out was how seriously they took safety and customer satisfaction. It made a huge difference to us, and my husband is absolutely delighted with the part and the overall support we received.

Amazing service from start to finish – I wouldn’t hesitate to recommend Arai Europe to anyone. All helmets in our family will definitely be Arai from now on.

Thank you again!

Don'y buy Arai Tour X5 never again. Poor quality.
In June last year, during a trip across Europe, I noticed that the internal chin panel began moving up and down when putting the helmet on and taking it off. At the time, I did not understand the cause. After returning from my trip, I stored the helmet and did not use it again until now.
As I was preparing for the new season, I removed the inner liner for cleaning and decided to investigate the issue. To my surprise, the entire chin panel detached from the helmet shell. Upon inspection, I discovered that this component is secured to the shell using only two very small pieces (approximately 0.5 x 1 cm) of double-sided foam tape and a small amount of grey silicone. Even the tape is not fully adhered to the shell — only a small portion is actually holding the panel in place.
I find it unacceptable that a helmet costing €850 relies on foam tape and silicone to secure such an important internal component. In my view, this appears to be a serious manufacturing or assembly defect. This is not my first helmet, and I have never encountered a critical internal element mounted in this manner.
I am also deeply concerned about the potential safety implications. In the event of an impact, a loose internal component could become dislodged and move between the visor and my face. This is not a risk I am willing to accept. At this stage, I have completely lost confidence in this helmet and do not feel comfortable using it.

I bought a new Arai chaser X helmet, which is supposed to be a premium helmet. The helmet is the worst that I have had in over 40 years of motorcycling. Two issues the visor opening mechanism is poor and difficult to open when riding, to a point where I believe it is dangerous and not fit for purpose. Secondly the visor will not clear in the rain. All previous helmets that I have owned, if you gently tilt your head from side to side, the wind clears the rain from your visor whilst riding. Both issues have been raised with Arai and initially they gave me some suggestions to try. I have tried everything that they suggested, however nothing has improved any of my issues. I have kept my contact at Arai updated with everything, he is now not responding to my emails. I have looked at their complaints procedure, but this just takes me back to a generic form, this is the form same form that I completed when I initially contacted Arai, so no point in using it again. The only number that I can find is in Holland, I don't believe that this will be of any use. Over that last 25 years all my motorcycle helmets have been Arai and I have previously been an advocate of them. I find myself in a position now where I have had to buy another helmet from a different manufacturer, so that I feel safe to ride my motorbike again. I find it interesting that Arai only get 2.6 as a score on Trust pilot.

- No aftersales;
- Very expensive spare parts;
- No spare parts;
- No solutions;
- No products evolution;
- Materials and poor ergonomics.

A top brand (nice design and security) stoped in time!...

I bought a Quantic in February of this year and I love it, most comfortable helmet I have ever owned BUT the spoiler went flying a week ago on the motorway, both the supplier and Arai were contacted.

Since then I have been trying to get some sort of response, even if it is just an acknowledgement and we are dealing with it note.

Having spent a lot of money on a helmet I did not expect pieces to fall off and I did expect a speedy response if there was an issue. Unfortunately ARAI have disappointed me on both counts

VERY poor customer service, I will reserve judgement on the helmet until I know what they intend to do about it.

UPDATE Mid July and neither I nor the supplier can elicit a response from Arai, neither Arai Europe nor Arai Japan. The best advice I can give is DO NOT BUY ARAI It looks like legtal action is going to be my only option