Arch Insurance US Reviews 

Very easy to navigate on website when called easy to talk to a person amd everyone was very kind

My experience with New Jersey TDI was generally good. The application process was a little complicated and took longer than expected. I also experienced some difficulties with the paperwork and communication. However, I am grateful that my benefits were eventually approved and that I received the financial support I needed during my recovery after my C-section. I hope the process can become easier and faster for other people in the future. Thank you!

I never had any issues everything was taken care of prmply never had to wait for anything .. i had a great experience for it being my first time claim. Appreciate the great business great job 10 +

Awful. Total ripoff.

Hey I would like to that I never received my last check I hade lost my card n I hade to report it so

Every time I called, the customer service staff members were helpful and to the point. I received my PFL checks as expected and didn't have any issues submitting my requirements to receive the PFL benefits. Overall no issues!

What a great experience I had during my maternity leave! I received my short term disability efficiently, they communicated wonderfully as well for my PFL.

Arch Insurance customer service was good. All my questions got answered and my paid leave got approved in a timely manner so I don’t have to worry about it while also caring for a newborn. Much better than some other companies (Sedgwick)

Checks arrived weekly. Only gave 4 stars as the checks were not consistent. Most weeks arrived on a Tuesday, A few times, Wednesday.

Great service!!! I received my payment on time without delays!! Thank you!!

Very professional, kind, and thorough

Arch set us up with everything we needed to get us and our RV home. It was a friendly thorough process.

The University of Colorado Health hospitals saved my wife's life - 7 major surgeries in a month and what seemed like a lifetime in the ICU. When it was time to go home it only took one phone call to our base provider the Family RV Association to get in touch with Arch. Once contacting Arch, they took over and got things set up. While we waited over a week to get the hospital paperwork and release effected the Arch Insurance representative check with me every day to make sure our needs were met. Once released, it took one day to set up the medivac transportation. After the flight, they followed up and made sure that all was well. I cannot say enough about the service and care - Thank you!!

Did not get the run a round after supplying them all the information they processed my claim in a satisfactory manner.

I bought Arch insurance through Gate 1. My trip home was delayed from Bilbao to Lisbon 6 hours which caused me to miss my connecting flight. I was rebooked for the following day. My suitcase was "missing" for 3 days. Arch said they are not responsible for return flight delays or missing suitcases. Said they were only responsible for departure flight delays. I was told I should have read the fine print. They only reimbursed me for what I spent on dinner and breakfast.

Absolutely diabolical.
A close family member passed away overseas, and at the same time my older sister suffered a stroke. I provided everything I had, including MyChart records, yet they kept demanding more documentation and moving the goalposts.
The representatives were rude, condescending, and completely lacking in compassion. I spent countless hours fighting over a $300 claim.
Save yourself the stress and don't buy this insurance. When you actually need it, don't expect them to make the process easy.

Gate One should not sell this companies SCAM insurance. Had my chiropractor who is a physician in North Dakota send them two letters regarding my terrible back and hip pain, could hardly walk or sit, and still denied my claim. I have had this insurance on multiple trips, but never needed it. They could at least give me back my money I paid for the worthless policy.

Paying $400 per person for Travel Insurance is a mistake, when they'll do whatever it takes to deny any type of claim. Lost 1 day from tour for flight cancellation, then had injury when leg was pinned between train and platform when missed step and lost 2/3 of day's tour with cuts and bruises. Only requested reimbursement for cab fare and pharmacy expense of $62 and they're denying any claim without medical confirmation. I could've used ambulance, but wasn't incapacitated. Shame on them, don't waste your money, they deny!

it was so easy. I had a change in my length of time to be out of work and it was so simple to let them know and receive the appropriate checks.