Arc’teryx Equipment Reviews 14,388

Purchased an Arcteryx Alpha (700 CHF) and wore it with regulary with proper maintenance as i am using it professionally.

Jacket now show delimination on many spots which is caused by poor material quality.

Back in the days you have gotten a replacement or a proper discount on a new product.

Now costumer support offers 20% which is a joke for product in this price category.

So sad to see that they have lost their way.

Poor Durability & Poor Warranty

Almost all my Arc’teryx jackets failed the same way: zippers delaminating and seam tapes peeling, even though the jackets were barely worn and stored clean. No other parts show wear — only the laminated components failed, which means bad materials or bad manufacturing.

Arc’teryx Warranty offered me 20% of MSRP and blamed “washing frequency,” even though the jackets were hardly used. That’s not a real warranty — that’s an excuse.

For a brand charging premium prices, the durability is unacceptable and the warranty is even worse. I’ll be sharing this experience on consumer platforms, so buyers know what they’re getting into.

Purchased an Arc’teryx Bora 65L hiking pack many years ago and it’s even made in Canada and not made overseas. I no longer have access to the receipt or order confirmation in my email. I reached out to Arc’teryx weeks ago asking about what options I had to repair or replace the straps on the backpack as the seams had failed and the foam is coming out of the straps in the same spot on both straps. It’s been a great backpack but there’s not reason the seams should have failed for the price of the backpack. I have yet to receive a response or resolution. It’s crazy to me that Arc’teryx is more expensive than comparable brands and yet their customer service is extremely lacking. Shouldn’t have to leave a bad review to get service. That just goes to show it’s all brand hype.

During a hike in Asturias, Spain, I was carrying my fully packed Arc'teryx Bora 75 backpack with approximately 18 kilograms of gear for a multi-day trek. Unfortunately, this backpack has not been in the Arc'teryx range for some time. Despite the backpack's many adjustment options, it did not fit to my liking. I noticed that the distance between my shoulders and hips was not right. Knowing that shorter shoulder straps were once available for this backpack, I emailed Willem at Arc'teryx Product Service EMEA and asked him if he knew whether these shoulder straps were still in stock or being sold. What I did not expect was that Willem would let me know within a day that he would inquire and report back to me. The next day, Willem informed me that luckily he found a pair they were still available and that I could get them. In this case, Willem told me that Arc'teryx would not charge me any fees and that they would be shipped to me free of charge. A few days later, I received the shoulder straps and was able to attach them immediately to the back plate of my backpack using that handy click system. A test involving walking with a filled 16-kilogram backpack has made it clear to me that I am ready to head out again this coming week. I am not really one for reviews, but I am happy to make an exception for Willem and Arc'teryx for their exceptional level of service and customer friendliness.

I had a really good experience with Arc’teryx repair service.

Some of the elastic drawcord details on my jacket started coming apart because the taped seams had basically worn out over time and lost adhesion. I contacted customer service, sent them pictures of the issue, and the whole process was honestly super smooth from the start.

After that I dropped the jacket off at the Milan store and exactly one month later I received it back at home completely repaired. Everything was fixed perfectly and the service was entirely free.

Really appreciated the professionalism and the fact that they actually support repairing products instead of just replacing them.

Do not buy from here. I was promised next-day delivery for my coat, yet two weeks later it still hasn’t arrived. I ended up buying another coat elsewhere because I needed it urgently, and now they’re refusing to let me cancel the order — despite not even having sent a replacement yet. Absolutely shocking customer service.

Awful bogus lifetime warranty on flagship alpha jacket. Company refuses to fix external pocket zippers bc the neck and hem seals delaminated. Bogus lifetime warranty

Noticed several little holes on an hardly worn Arc'teryx Gortex shell. I take extremely good care of my Arcteryx given the cost and pretty sure the holes was there at purchase. Contacted customer service. Response was disappointing. Own quite a number of their products along with my wife. Started buying them as gifts for my family several years ago. Warranty was not what I expected given the price we paid and after researching Patagonia and OR, their prices are better and warranty more robust. Hearing also the same from others as well. Will stop purchasing Arcteryx.

Just want to share the incredible service I received from the Arc'teryx store/company. I had a rip on a Beta pants I purchased many years ago. At the end they gave me a voucher to put on a new pair. But, the service I got from the two reps at the DIX30 store was just great, so so helpful. They practically actioned all the steps required with me. In addition, email responses was super fast and enjoyable.
I will never hesitate to purchase an Arc'teryx product knowing that if I have a problem with the product, they are the will honour their guarantee with a smile 😃.

They used to be great but now won't deal properly with warranty issues. Zipper blew out on a $800 shell and nothing since I had to tape it closed to use it on a trip where I had no other option. There's so many better options now. It's the end of a once great company.

Possibly the worst customer service experience ever for a luxury brand. Give wrong information then refuse a refund when product arrives damage. Product quality has deteriorated significantly in the last few years

The fabric feels okay at first, but not very breathable after a while. The fit is average.

It is SHOCKING how bad this brand has become. My zipper was crap on a vest and they took my email address and no word back. My GirlFriend's ski pants were worn 3 times and the main button broke. When she took it back into where she bought it (with the receipt ~2 months old) she was told she needed to fill an absurd form out, including photos of the product, etc.

Great winter hat, love it

Horrible service experience. €1400 coat ripping on a seam after being worn twice, and all arc’teryx offers to do is sew a completely different color garment over it because “the desired color fabric is no longer in stock”. They offer no solution at all, they just tell you that their repair centre can fix it by repaneling with a different color. Completely ridiculous. Never buying from them ever again.

I am extremely disappointed with the quality and customer service from Arc’teryx. I purchased a Thorium SV jacket for around $600, expecting premium durability and support to match the price point. Instead, the jacket ripped within one month of ownership—and I had only worn it twice.
When I reached out to customer service, they dismissed the issue as “normal wear and tear,” which is completely unacceptable for a product at this price level with such minimal use. Their initial solutions were equally frustrating: either patch the jacket (ridiculous for a nearly new $600 coat) or pay out of pocket to have a panel replaced.
Trying to salvage the situation, I agreed to send it in and pay for the repair. After waiting, I then received an update stating they couldn’t fix the jacket at all because they don’t have the materials. So now I’m left with a defective, expensive jacket and no real resolution.
This experience has completely destroyed my trust in Arc’teryx. Premium pricing should come with premium quality and accountability—this was neither. I will not be purchasing from them again and would strongly caution others to think twice before spending their money here.

After years of heavy use, the main zip on my much loved AR Beta jacket failed. I had expected to have to retire it - but a call to Nicole at Arc'teryx customer services opened the way to a repair at their UK facility at Scottish Mountain Gear. I have just received it back - looks absolutely first class! And the only cost to me was outgoing postage. To stand behind a product like that more than justifies the initial cost - it wins a customer for life

I’m really disappointed with my experience with Arc'teryx and their Atom Hoody.

For a premium brand with high price points, I expected much better durability. After only a few years of normal use—including travel and wearing it with a backpack—the fabric developed noticeable pilling, especially on the front. To make it even more frustrating, the backpack I used is also from Arc’teryx, so this is gear that’s supposed to be compatible and designed to work together.

While customer service was polite, the response I received basically dismissed the issue as “normal wear and tear,” which is disappointing given the cost of the product. I understand that lightweight insulated layers aren’t meant to be as tough as hard shells, but for something marketed as high-performance gear, it should hold up better under realistic conditions. Most people aren’t just standing still at camp—they’re moving, traveling, and using backpacks.

Suggesting a fabric shaver as the solution doesn’t really address the core issue. At this price point, customers shouldn’t need to maintain the appearance of their jacket so soon.

I know my review probably won’t affect the company’s overall sales, but it might make some people think twice. If you’re planning to spend this kind of money—or even more—you may want to consider other brands that offer better durability for the price.

Overall, the jacket may still function in terms of warmth, but the durability and the customer support response don’t match the premium reputation of the brand. I expected better.

I ordered this product twice—first on March 18, and again on March 20 through customer service after being informed it was unavailable in one of their shops. After paying for the same item twice, I received an email three days later stating that Arc’teryx could not ship the Satoro Merino Neck Gaiter.
I contacted customer service again, only to be told that the item was not available after all. I had intended this as a birthday gift for a friend and trusted Arc’teryx to deliver, but I was ultimately let down and disappointed.
What made the situation worse was that during my second purchase, the customer service representative assured me the item could be shipped from another warehouse. This turned out to be untrue, leaving me feeling misled by empty promises.
I expected higher standards and better customer service from Arc’teryx, but this experience proved otherwise. No alternative solution was offered—not even a gesture like a promo code to compensate for the inconvenience.
Overall, a very unprofessional experience.

Quality is degrading rapidly. Red flag when a company starts changing ownership, which seems to be the case here. If the products are selling, why make them worse? Why redesign every year with lower-quality materials or inconsistent fits? I’ve been a customer for over 12 years, but my recent experience was disappointing. As it happens, my order was not shipped for over five days, with no status updates—just sitting inactive on the tracking page, no notifications or updates. When I called, the representative simply told me to wait 10 business days, as if that were completely normal and expected - offered no explanation or apology. In-store experience is still very good (Toronto), and I hope it stays that way.