Arctic Cabins Reviews 879

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, from the sales team to the installation crew, who make the entire process smooth and pleasant. The service is frequently described as excellent, with many appreciating the efficiency, clear communication, and quick installation times. Reviewers are highly satisfied with the product's quality, noting its robust construction and impressive appearance, which often exceeds expectations. However, some people were dissatisfied with the after-sales service, citing issues with obtaining replenishment kits and concerns about material quality.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the sales, installation, and customer service... See more

Service

Customers consistently report outstanding and excellent service from start to finish, with many describing... See more

Product

Customers consistently note positive experiences with product, often describing them as outstanding,... See more

Quality

People report positive experiences with quality, consistently praising the products as well-made, solid, and... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers highlighting a flawless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really happy with our BBQ cabin. Team were great from purchase date through to install, responsive and helpful. Team who installed were terrific, despite awful weather they were here on time as planne... See more

Company replied

Rated 5 out of 5 stars

From visiting the show site with the helpful staff to choosing exactly what we wanted, to the install date which ran so smoothly with fantastic installers who were so experienced with what they do! To... See more

Company replied

Rated 5 out of 5 stars

Following our great experience of the installation, we just wanted to add that after sales service is excellent. One of the windows warped slightly after a while and leaked cold air. (nobody's fault... See more

Company replied

Rated 5 out of 5 stars

Loving our new little garden retreat. Installed in 5 hrs and ready for our 1st cosy fire. Enjoying Experimenting cooking all sorts on it or just relaxing in the warmth with friends and family. T... See more

Company replied


Company details

  1. Garden Building Supplier
  2. Furniture Store
  3. Garden
  4. Grill Store

Written by the company

Arctic Cabins™ have a BBQ Cabin to suit any garden. Our unique 'sloping wall' design gives more space where it matters. Made in our own UK factories our cabins are the highest quality on the market. Our business is family run and all our staff are employed, from the show site team in Nottingham to the warehouse and installation teams in Derbyshire. We install UK wide and have several distributors throughout the UK so you can have the highest standard of cabin & BBQ Grill in your garden to enjoy all-year-round. Choose from the following sizes: 7m², 10m², 14m² & 17m² which seat between 10 and 25 adults depending on the size you opt for. We also have 2 different Arctic Bar options which seat between 11 & 22 adults comfortably. Our case study section on our website shows many of the different cabins in our range. We also have a full gallery of products images, owners images & videos for you to look through and become inspired! We have fitted 1000’s of Arctic Cabins throughout mainland UK over the last 20+ years in business. You will see from our reviews that the product, and our service, is outstanding and the investment made by all our owners is well worth every penny. Our Arctic Cabins & Cabin Master show site in Nottingham is open 7 days a week including most bank holidays. We have all sizes on display ready for you to view. Call our team to find out more - 0115 932 8888


Contact info

4.9

Excellent

TrustScore 5 out of 5

879 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great fitters company kept me up to…

Great fitters company kept me up to date and the cabin is amazing. There is nothing more I can say other than get one. You won’t regret it.

May 22, 2026
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Reply from Arctic Cabins

Hello Robert, thank you for leaving us a lovely review!
We're so glad to hear you love your new BBQ hut, there are no regrets when it comes to treating yourself to an Arctic Cabin! 😆

Rated 5 out of 5 stars

We had our Artic Cabin installed today…

We had our Artic Cabin installed today and apart from it being much bigger in our garden than I remember it being in the showroom 🙄, the whole experience has been flawless. The salesman , Matt , could not have been more attentive and helpful, he came out to do the survey and has been checking in regularly through the whole process. The installation guys turned up ridiculously early ( a positive in my opinion ) and they just cracked on with it and were finished by mid day. The cabin itself is good as we expected, we went for the insulated ' solar ' option without the BBQ, the plan being to use it as a guest bedroom when needed. I would recommend the company, we purchased it from their showroom in Studley Garden centre in Warwickshire.

May 20, 2026
Unprompted review
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Reply from Arctic Cabins

Hello Stephen,
We're so happy to hear your had a great experience with Matt and the rest of the Arctic Cabins team, thank you so much for leaving us a 5 star review!
We hope your guests love staying in your unique "spare room"! 😉

Rated 5 out of 5 stars

Grand efforts of the installation team

Grand efforts of the installation team, a wonderful job well executed. The sales process easy and staff supportive. Please file me in your happy customer folder. :-)

May 15, 2026
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Reply from Arctic Cabins

Hi there!
Thank you so much for your 5 star review, we're delighted that you had an excellent experience with our team and will certainly be adding you to our long list of happy customers! 😄
We hope you love using your new BBQ cabin!

Rated 5 out of 5 stars

I am delighted with my Arctic Cabin

I am delighted with my Arctic Cabin
The company was very efficient and very easy to deal with

May 8, 2026
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Reply from Arctic Cabins

Hello Jane, thank you for leaving us a 5 star review.

We're so glad to hear you had a great experience with the Arctic Cabins team and we hope you love using your new BBQ hut!

Rated 5 out of 5 stars

Absolutely Outstanding Product and Service from Beginning to End

Absolutely Outstanding Product and Service.

We started looking at Cabins over 12 months ago and looked at other manufacturers but found Arctic Cabins to be the best in the market place and very accomodative to our needs. The Sales Rep Andy was outstanding and very patient.
So impressed were we with the product that we actually purchased 2
The insulation team were also excellent - what a wonderful experience

May 8, 2026
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Reply from Arctic Cabins

Hello Janet,

Thank you for taking the time to leave a review and for you kind words about Andy and our installation team, and we're so glad to hear you're pleased with the quality of your new BBQ huts 😊

Thanks again for choosing Arctic Cabins!

Rated 5 out of 5 stars

Superb in every way.

From start to finish the service was excellent. Andrew, Alex plus 1 were absolutely fantastic. Great service, quality and very polite. Fautless.

May 8, 2026
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Reply from Arctic Cabins

Hello Julia,

Thank you for leaving us a 5 star review, it's great to hear that you had a lovely experience with our team. 😊

We hope you love using your new BBQ cabin!

Rated 5 out of 5 stars

Once we decided to purchase a 10M2…

Once we decided to purchase a 10M2 Arctic Cabin and contacted the company to place an order they couldn't have been more helpful. Deposit paid, instalment date booked and on the day the 2 guys were with us just before 7AM, worked solidly assembling the cabin, tidying away everything before then going through the instructions for use making sure we fully understood. Having also purchased another cabin from them 13 years ago I would highly recommend Arctic Cabins as a professional company,selling top quality products. Will be a real pleasure to have all year round use from our cabin.

May 8, 2026
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Reply from Arctic Cabins

Hello Angela,

Thank you so much for leaving us a 5 star review! We're so glad to hear that your experince with Arctic Cabins was top-notch both times you purchased a cabin from us 😊

We wish you many more years of joy in your BBQ hut!

Rated 5 out of 5 stars

What a great team of installers you…

What a great team of installers you have, Adam and Tod were on site at 07:15 ready to get on with the days work. Everything went very smoothly, and I am really pleased with the result.

April 23, 2026
Unprompted review
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Reply from Arctic Cabins

Hi Richard,

Thank you for leaving us a review and for the lovely words about our installation team, they're a hardworking bunch!

Thanks again for choosing Arctic Cabins and we hope you enjoy your cabin for many years to come 😊

Rated 5 out of 5 stars

The best thing I've bought in a very long time.

A very easy buying experience and a very good product. I'm using it every evening.

May 1, 2026
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Reply from Arctic Cabins

Hello Gareth,

Thank you for leaving us a 5 star review, it's great to hear how much you've already been enjoying your new BBQ cabin!

We hope you continue to love it for many years to come 😊

Rated 5 out of 5 stars

Absolutely delighted with our cabin/…

Absolutely delighted with our cabin/ bar.
From start to finish the company was superb.

May 1, 2026
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Reply from Arctic Cabins

Hi Kevin,

Thank you for taking the time to leave us a review, we're glad to hear you're pleased with you new cabin.

Thanks for choosing Arctic Cabins! 😊

Rated 5 out of 5 stars

Happy Customers!

We really only went to the show-site to have a look, but as soon as we saw the cabins that was it, our minds were made up, and we ordered a 10 square metre one there and then! We were guided through the process by Jake, who couldn’t have been more helpful, but he wasn’t at all pushy, just very knowledgeable, thank you Jake!
Our cabin was installed a week ago and we love it! The weather was very kind to us. The installers, Adam and Tod, were fantastic. When we explained that our disabled grandson might struggle with just one step outside the cabin, they then converted it into two steps for us. They definitely went the extra mile!
We’re looking forward to spending many happy hours in our new cabin, whatever the weather, can’t wait!

April 24, 2026
Unprompted review
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Reply from Arctic Cabins

Hi there, thank you so much for your lovely review, it's great to hear that you had an excellent experience with our team!

We're so glad to hear you've been enjoying your BBQ cabin and that our installation team went the extra mile to help make the cabin more accessible for your grandson.

We hope you and your family continue to love using the cabin for many years to come! Thanks again for choosing us 😊

Rated 5 out of 5 stars

10 m Arctic Bar…

We have recently had a 10m Arctic Bar installed in our garden, wow we absolutely love it, the best buy we have ever made, in it most evenings!
The whole team at Arctic Cabins have been brilliant from David that sold it to us thank you! to Nikki/ Deborah & Rob in Customer services & the installation team (Ben) would totally recommend this Company a pleasure to deal with and a fantastic product

February 20, 2026
Unprompted review
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Reply from Arctic Cabins

Hello Faith, thank you so much for leaving us a review!

We're so glad to hear you've been loving your Arctic Bar and that you had a great experience with our team 😊

Thanks again for your kind words and for choosing Arctic Cabins!

Rated 5 out of 5 stars

We had a fantastic experience all round

We had a fantastic experience with Arctic Cabins. David Lees was our first point of contact at Hampton Court Flower Show. We found him extremely helpful and knowledgeable from start to finish. The two fitters worked tirelessly on the day of installation despite the increment weather. Absolutely delighted with the cabin. Would highly recommend this company.

January 27, 2026
Unprompted review
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Reply from Arctic Cabins

Hello Wendy,

Thank you for leaving us a 5 star review and for singing the praises of David and our installation team - you can guarantee they'll work hard to get your cabin finished whatever the weather!

We hope you love using your new BBQ cabin for many years to come 😊

Rated 5 out of 5 stars

Top class company and cabins

From our initial telephone conversation with David, we have nothing but praise for Artic cabins. We made the journey from south wales to the view site and David was extremely helpful and accommodating for our needs. The quality of the cabins are outstanding which made an easy decision for us to purchase one. Two gentlemen arrived on time and worked non stop for a perfect finish! From start to finish we have nothing but praise for Dave and staff from Artic cabins. Can’t thank you enough!

February 28, 2026
Unprompted review
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Reply from Arctic Cabins

Hello Jude, thank you for leaving us such a lovely review!

It's great to hear you had an excellent experience dealing with David and our installation team - we hope you love using your new BBQ hut😊

Thanks again for choosing Arctic Cabins!

Rated 5 out of 5 stars

Excellent costume services

Excellent costume services,
Good quality cabins with a fast delivery on a date to suit you with the same day installation with a quality Finnish

March 5, 2026
Unprompted review
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Reply from Arctic Cabins

Hello Richard, thank you so much for taking the time to leave us a 5 stre review!

We're glad to hear you are pleased with the quality of your new BBQ cabin and we hope you enjoy using it for many years to come.

Rated 5 out of 5 stars

I would just like to say how great Jake…

I would just like to say how great Jake from Arctic cabins had been from start to finish, kept in touch all the way from going to see the cabins at Nottingham to the finished cabin at home , the two lads who came to build the cabin where very nice and polite it was a pleasure to do business with all three I can’t recommend Jake and the lads enough absolutely 5 star company.

April 27, 2026
Unprompted review
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Reply from Arctic Cabins

Hi there!

We're so happy to hear you had a great experience with Jake and our installation team, we hope you love using your new BBQ cabin! 😊

Rated 5 out of 5 stars

Amazing cabin and company!

Our cabin was sold to us by Jake, at Bardills. He was happy to answer questions and give us space to look around. Never felt pushy and it really felt like he did his best to get us the cabin the was right for our lifestyle and needs.

Our cabin was installed just over a week ago. Ben and Rob who came to put it up were wonderful and efficient. They even let out daughter (and dog) watch them the whole time, and ask questions (the daughter, not the dog).

Now it's up we have spent every day in it, working and enjoying BBQs. It's perfect. The grill is easy to maintain/clean. It is comfortable and we absolutely love it.

The owners group on Facebook is also a really nice touch because it helps you feel part of a community and easily access hints and tips for maintenance, decor etc. The recipe book is brilliant and we have tried out a couple of recipes already.

Lastly, if you're into DnD it's perfect. The DM was even using the lighting to add ambiance. Brilliant!!! Couldn't recommend strongly enough!

April 7, 2026
Unprompted review
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Reply from Arctic Cabins

Hello Catherine,

Thank you so much for taking the time to leave us such a lovely review!

We're so glad to hear you had a great experince with the team and that your daughter and dog enjoyed watching the process of the cabin being built (it is super interesting to watch!)

The owners club is great for advice and we're glad to hear you've been making good use of the recipe book too 😊

DnD in an Arctic Cabin sounds like an amazing experince, it's great idea using the LEDs to set the mood!

We hope you enjoy using your new BBQ cabin for many years to come - we wish you all the best with your cooking and adventuring!

Rated 5 out of 5 stars

Great after sales service.

Following our great experience of the installation, we just wanted to add that after sales service is excellent. One of the windows warped slightly after a while and leaked cold air. (nobody's fault in my view) A brief email was responded to instantly, no quibbles, and Ross was here within a week with a replacement window. He fit it in no time and it looks perfect. Many many thanks to Ross and the whole team. Can't recommend them enough.

April 13, 2026
Unprompted review
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Reply from Arctic Cabins

Hello, thank you for a follow up review!

We're delighted that you had a great experience with the aftercare team and that your issue was delt with switfly & to your satisfaction 😊

Now you can get back to enjoying your BBQ cabin at its full potential with no drafts - thanks again for choosing Arctic Cabins!

Rated 5 out of 5 stars

Top quality experience

We have recently had an artic cabin/bar installed in our garden. The whole process from ringing and speaking to Ian at Nottingham to the installation by Jordan and Dale was beyond top class. I can't even think of anything negative to say even for something tiny! The quality of the cabin is excellent too so if you are looking for a cabin don't spend time trying to get one a bit cheaper on line go and see the quality of these and you won't be disappointed 😀

April 17, 2026
Unprompted review
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Reply from Arctic Cabins

Hello Marie,

We're so happy to hear that you are pleased with the high quality of our BBQ cabins and the service you recieved, especially from Ian, Jordan & Dale!

We hope you love using your new garden bar for many years to come and thank you for choosing Arctic Cabins! 😊

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