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Here is my story:
* 30+ years drinking Ardbeg
* hundreds of bottles
* genuine appreciation for the whisky
* serious familiarity with legendary releases
* had a specific bad customer-service experience - THEY JUST DONT GIVE A SHITE ABOUT THEIR CUSTOMERS
* i complained directly
* they didn’t even bother to respond with a sentence
* consequence: I will actually stop buying bottles!!!
Unprofessional, have notreceived the product, no refund and only explanations is keep waiting, thats a joke never experienced such a poor service
I read Ians' post below.I bought a bottle of uighidail for 50 odd quid with a fiver delivery.Bargain.I live in Blackpool and it took 3 days.It was sent from Tonbridge in Kent.Makes sense logistically speaking.It's still the genuine article.How much would it be just sending a single bottle fae Islay?It was tracked and in perfect nick when it got here.Nae complaint here.Slainte.
Wanted to see a young lady play a flute at thier facebookpage and to do so they needed to know my age ???
How sad that a famous Scottish distillery has it's customer service number located in London and to make matters worse it's some rubbish outsourcing agency who never answer. Just to take things down a level or two these guys charge double (£20) to send a bottle to Scotland, compared to what they charge to send a bottle to England! Astonishingly if you live on the island of Islay where this business is located it will cost you £20 to have a bottle delivered but it's a tenner if you are 500 miles away...
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