Arise Solar Reviews 

This company is very poor after money paid
Our system still does not work
They were told on numerous occasions this is not a standard install
$42500 later still doesn't work
Had an independent inspection done
The whole install failed miserably and unsafe
This has now been reported to electrical safety board who are investigating
Nothing from arise solar

At least i didn’t get to the point of commissioning any work. Sam told me that due to the Solar Panels being on a machinery shed away from the house batteries would not work. His solution was “You should have put them on the house.” No other solution was offered and he continued to criticise the panel placement. His replies were rude and insulting but he had to tell me about his knowledge and experience, also he didn’t have to justify his knowledge to me. If he could offer a solution his knowledge is lacking. As he was the first point of contact Im glad I didn’t get further in the process with this company. He became quiet the keyboard warrior and his beaver in tge face of an upset customer was to attack personally. The difference is i only have his first name and business contact details, he has my address and personal details. Who is the one hiding. Would not recommend this company and don’t question Sam, he has training. Offer solutions not insults or non productive comments.

SCAM!!!!!!! AVOID AT ALL COSTS

Took my deposit and repeatedly promised to do works and never showed up have followed up countless times to get my deposit back and I haven’t got it. Will be looking to take it further.

I would award zero stars if possible. I strongly advise against purchasing from this company; their practices are highly questionable. The system has ceased operation, and the inverter is causing the entire household to trip. Despite the unit being four years under warranty, they have refused to dispatch a technician for inspection. Furthermore, Arise Solar is attempting to charge for repairs that should be covered. I recommend avoiding this provider entirely.

⭐ 1/5 – WARNING: STAY AWAY FROM ARISE SOLAR!
I strongly advise everyone to think twice before dealing with Arise Solar.
I paid a deposit for a solar installation and was promised installation in January 2026. It is now October 2026, and my solar system has still not been installed.
After months of waiting, I have completely lost trust in this company. I am now demanding a full refund because I no longer want anything to do with them.
What makes this even more disappointing is that Arise Solar promotes its brand using well-known Australian cricketer Travis Head. Customers naturally expect a company associated with a respected public figure to deliver on its promises.
My advice: Be extremely cautious before paying any deposit to Arise Solar.
I am sharing my personal experience to warn other Australians so they don't have to go through the same frustration.
I would not recommend Arise Solar to anyone. I just want my money back.

Terrible service and cheap fuses that fail ..I regret going with this company..When you call it goes to India and they are so rude and never return call .BUYER BEWARE

I put in an Arise Solar System in qld 2 years ago. It has not worked properly since installed. I was promised it would be fixed. This has not happened.
I have had an independent person look at it and he says the inverter is not working.
Arise solar will not come out and look at it because they have no one in Makay to service their systems. And the person that installed it does not want to do any more work for them due to these problems.
When l ring he puts me on hold and l think he is then recording the conversation. All l ask is please fix my system.
On a 13.2 kw system my solar rebate is $13 a month. Totally not working. And please Arise do not put up a speel saying you are sorry and forward the information. You know the problem and you have no intention on fixing it

Worst company to deal with
Worst customer service

Full battery, panels and inverter system purchased and installed 2 1/2 months ago, has been in fault mode now for 3 weeks battery over charge codes and battery has shut down, arise solar doing nothing about it, quick to take your money, promise everything, use anyone else except this company

Arise solar were great until installation which got shifted 3 times and when they finally got to my home they said they couldn't install it because the current unit was still installed. i made this very clear upfront and I sent them photos as they requested. I also paid for blackout backup option and it was never installed. I complained and sent over 20 emails and made a number of calls and no one has ever responded with a solution or an offer of my money back. I would have never purchased the unit if I couldn't get blackout cover

Initially i had a solar system installed i had no issues and no bills.I added a 50 kw battery for $12000 that turned out to be only 36 kws confirmed by my electrician.They didnt connect my solar to the battery correctly so my first bill was $1195 for the quarter.I was never told my system would never fully charge my battery so needed a new system of 15.5 kilowats to charge battery.Cost $15000..not from Arise Solar..Salespeople hound you until you have an issue then its 30 days or so before anyone will even look at the problem they created and a call out fee on top...also the panels n battery are the cheapest available..Cant recommend.

Pretty disappointed in the experience. Paid my deposit, sent off the photos for the installation and followed the procedures BUT the battery cant be installed where I wanted it. All good and no problem so I then cancelled the order. Quite a few calls offering this and that so high pressure sales AND they still haven't refunded my deposit. NOT HAPPY!

There are better solar solution providers out there. These guys will over-promise and never deliver. The installer never show up, and the sales rep are worse. Made all sorts of promises at the start but could not stick to what was discussed and agreed. Now they are delaying the refund process.

No idea who sold my number to them but I have been bombarded the past couple of months with spam messages and calls from them, everytime I block them they use a different number. I have never googled solar panels or ever clicked onto their website.

These people have misleading sales practices, they tell you one thing and deliver something else. Have also been advised by the nsw building commission their licence has expired. Do not deal with them

Bought a new home in this january'; decided to go for solar and battery ; so shopped around and got contacted by Arise solar ; made a deal and they took a deposit to confirm on the fixed rate before the rebates for the battery ends ;since i moved to the new house contacted the company , the person i had all conversation with ; many many ,many times, sent many emails ; tried to call ; would not reply to any emails , would not pick up phone calls atlast gave up the deposit and got another company at the last moment for an expensive deal that the rebate from government was almost finished ;
after many months was contacted by two senior managers as they described themselves ; apologised and said they would refund the amount; as of now nothing happened

I know and understand most of their good reviews are all paid or heavily promoted and many bots because of their dodgy practices. I saw lot of advertising contacted few among them was arise solar. My friends had them too and they said they did the dodgy job but fixed it with back and forth and i gave them benefit of the doubt.

Problem is I got a quote which i liked from another company and I agreed with price verbally and in message and he sent me the screenshot of the offer he can and I was almost done until i was contacted by Liam from arise solar and I was promised of friends rebate and asked me to cancel the other offer and promised of a better offer by several hundreds. Since it is the same unit I thought thats great as long as they provide good service and they even promised to provide me 1500$ worth of travel stay bonuses in bali and other 2-3 places without anything extra. Sounded good coming from a company who has Travis head as the face of the company. I cancelled the other guy and said I'm not doing it for now and given random reasons and now this liam guy telling me to get the quote and said he can't do without quote, even if it is undetectable he should have told me earlier I would have done easily. And now I have neither offer or help getting it done. Sick sick sick practices and dodgy company . Stay away. Keep in mind they don't have their own installer- it's all third party contractors as I came to know now. Apart from the having to organise another quote IT'S not much of a loss for me and I will make sure everyone know of their dodgy practices. Stay away pleassseeee 😭

I had a awful experience with Arise Solar and strongly advise anyone considering them to look elsewhere.

During the sales process, I made it completely clear that I was building a granny flat and needed capacity for future expansion. Their sales rep explicitly recommended a 3-phase hybrid inverter (which I paid an extra $300 for) and promised a 9-module system (~42kWh) under a promotion.

On installation day, they turned up and only installed 6 modules (27.96kWh). Nobody called me, nobody warned me, and nobody gave me the choice to reconsider. When I pulled them up on it, they hid behind quotation fine print, denied what the sales rep promised, and refused to provide any proof that I had ever agreed to a scaled-down 6-module system.

I tried for weeks to resolve this reasonably directly with them, but they showed zero willingness to compromise. Save yourself the headache: do not trust what they tell you over the phone, and get every single word in writing before paying a cent.

Absolutely disgraceful company, dishonest in everything pretty much. Dont ever use this company

I used to work for them as an installer, absolutely atrocious operating procedures and installation methods. I would always have to go fix other people's stuff ups, often danger mistakes.