Armaghelectrical Reviews 12

TrustScore 3.5 out of 5

3.4

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Company details

  1. Appliance Store

Information provided by various external sources

Established in 1956 Dalzell's of Markethill are Northern Ireland's largest electrical appliance retailer with more than 6,000 appliances in stock and 700 on show. We're also the largest stockist of range cookers and americam refrigeration in Ireland! Free Delivery service on all orders across Northern Ireland, Louth and Monaghan. If you live in Northern Ireland we'll even remove and recycle your old appliance for free. contact us and learn more at http://www.armaghelectrical.com or call 028 37 551260


Contact info

3.4

Average

TrustScore 3.5 out of 5

12 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Rude and unprofessional staff

I always bought my white goods from dalzelles but won't be back. I bought an under counter fridge freezer in June 2024 the thermostat had went because it is under a two-year warranty I contacted them.I was told i had to ring the manufacturers myself. Engineer came out five days later said he had to order the thermostat it took 18 days for dalzeals to eventually lend me a fridge but only because I told them the consumer rights act 2015 says that my contract is with them not the manufacturers next day they gave me a fridge almost 3 weeks without a fridge I kept ringing dalzeals and the staff were rude and unfriendly and not at all helpful they are very nice when you are buying but when there is a problem they do not want to help I would not recommend buying from here again

April 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service from Armagh Electrical

Excellent service from Tim Brown at Dalzells of Markethill, Armagh Electrical.
Dyson V12 great price, arrived on time & smashing to deal with.
Efficient, very good communication and lovely to deal with people with a sense of humour.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fast hassle free delivery of Integrated…

Fast hassle free delivery of Integrated Frost Free AEG Fridge Freezer, rang on Saturday and delivered Tuesday and old fridge taken away.

Great price and good customer support when I had a follow up query on the fridge.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I live in the Republic Of Ireland and ordered a TCL TV for delivery during the Black Friday sales. Apparently they only normally deliver as far as Dublin for higher price/delicate electricals using their own vans, but as I lived further south they arranged pallet delivery for the TV to ensure safe transit at no extra cost. Absolutely outstanding service as they could have just issued a refund - thank-you, highly recommended retailer.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I couldn't find a black freezer in Dublin, so looked online and found Armagh Elecrical/Dazell's. They did free delivery to Dublin, had great communication of when they were going to deliver and fast delivery. All of the staff in the office and the driver were really helpful. I would definitely buy from them again and would recommend to others.

May 16, 2024
Unprompted review
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Rated 1 out of 5 stars

UNACCEPTABLE BEHAVIOUR

Bought a Miele vacuum cleaner, not cheap. 2 year guarantee, repair or replacement.
After 13 months, sent back for repair or replace, the motor had gone completely. They sent it to Miele, who refused to honour the guarantee. Dalzells also refused to honour the guarantee, I was astounded. (previously I had a Miele vacuum for 10 years, with 10 year warranty, great service.)
Outcome is , I have spent a fortune on an expensive vacuum, which has not even been returned.
No vacuum cleaner, no repair, no replacement. The customer service has been appalling.
I believe what they have done to be illegal. They do not care. DO NOT BUY FROM THIS COMPANY. DON'T BOTHER WITH MIELE EITHER, THEY HAVE LOST THEIR INTEGRITY.

October 15, 2018
Unprompted review
Rated 5 out of 5 stars

Superb Prices & Promotions

Purchased a KitchenAid Mixer online from them on a Wednesday evening and received it on the Friday morning. Especially good given this was mid December!

The had an excellent promotion on at the time too which got me a free KitchenAid ice cream maker attachment. Price wise they were the cheapest online.

February 28, 2014
Unprompted review
Rated 1 out of 5 stars

Dodgy to say the least, mail order totally unacceptable.

Diabolically disinterested and treats customers with utter contempt.
Ordered electric blanket December..never arrived.
Had to wait 6 weeks and had to enforce a refund.
Some character named Chris said they would investigate.
Hello Chris have a happy life .
You certainly didn't care for mine (no electric blanket all through the winter). especially after taking my money..

January 24, 2014
Unprompted review
Rated 1 out of 5 stars

Very Bad Customer Service Doors Fall Off Freezers 1 month old (not their problem!)

WARNING !!!
Dalzells Markethill.
Bought A fridge freezer 30/11/12 delivered on 1/12/12 asked of RHS opening on 27th December freezer door fell off, the manager John said nothing to do with them phone hotpoint for repair, bad mannered person shouting at me on the phone, said THE DOOR JUST DOSENT FALL OFF!! Very bad customer service. I have spent £1000's over a few years but WILL NOT BE BACK!!!!!!

My advice Go Somewhere Else....

December 28, 2012
Unprompted review
Armaghelectrical logo

Reply from Armaghelectrical

Dear Clare

I apologise if your recent experience shopping with us was not to the high standard that you had come to expect from us in the past.

My enquiries this afternoon have found that it was Jonny and not John that you spoke to. Neither is a Manager at Dalzells as that would be Trevor or Sharon. If Jonny's telephone manner was in anyway disrespectful to you I would like to apologise unreservedly to you. I will be doing this by post in the coming days and would be happy to speak to you over the phone if you wish.

In regards of the matter at hand, your Hotpoint Fridge Freezer. It was delivered within a day of purchase at the busiest time of the year for us and was accepted by you as being in perfect condition at the time. After the initial return/exchange period of 7 days Hotpoint themselves take full control of any service issue. They have an extensive fleet of vans and engineers on the road throughout Northern Ireland. They are the repair professional and have the financial responsibility to make them or were necessary replace an appliance if necessary. The same situation exists for all retailers big or small. As such I'm not sure there is much more we could have done here.

The festive season is a stressful time of year for us all, families and businesses. I can only conclude that this played some part and I can fully empathise with you as to the inconvenience that a malfunctioning Fridge Freezer would cause at this time. We've been established as a family business for nearly 60 years and we fully appreciate the business provided by all our customers. Unfortunately we don't get it right all the time and there was clearly a communication break down in this instance. We do hope you will reconsider your review and your intentions to shop elsewhere in future.

Sincere Apologies

Chris Dalzell

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Rated 5 out of 5 stars

Time to explain

They take time to explain your options rather than just pointing you at an appliance. Prices, service and delivery also excellent.

January 9, 2010
Unprompted review
Rated 5 out of 5 stars

Great selection!

Called at their retail premises in Markethill the other a week, fantastic selection and great prices. Very happy to reccomend them.

November 21, 2009
Unprompted review
Rated 5 out of 5 stars

Super Service

We've been buying electricals from Dalzell's of Markethill for years and yes. The Euro and Vat difference is an added incentive!

They always have what we want in stock and at abeeter price than anyone else but perhaps more importantly they appreciate your business and are very helpful. They always deliver for free despite the fact that we live across the border in Monaghan.

Super!

November 19, 2009
Unprompted review

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