I had an overall positive experience with Artsabers. The product quality is excellent — everything works perfectly, and the build feels solid and well-made. You can tell that attention was gi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ok so I want to give an apology for a review that I gave earlier on an order that I placed. There was a misunderstanding on my part because of my orders locations. They had to split my order. I finall... See more
Company replied
This is a review of the Imperial Praetorian Helmet. It is broken down into three areas. The Good, The Bad and the Needs Improvement. The Good 1) Arrival they will ensure that sho... See more
Company replied
I ordered the Master Eno Cordova lightsaber. Love the Jedi Fallen Order game and Jedi Survivor game. Lightsaber has great craftsmanship. It will make a fine addition to my collection. Absolutely love... See more
Company replied
Company details
Written by the company
ARTSABERS is dedicated to crafting sabers for enthusiasts just like you. Transparency is one of our core values. We invite you to share your genuine feedback on our Trustpilot page. We value your opinion and thank you for being a part of the ARTSABERS community.
Contact info
United States
- shopping@artsabers.com
- www.artsabers.com
3.2
Average
270 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a saber
I ordered a saber, listed as shipping in 10-14 days. It was listed as pending
After 14 days I began to try and contact the company.
Emails went nowhere I went to my bank to reverse the charges.
Finally in Instagram I got a bot
Then I got apologies, condolences,
Finally an email
Manufacturing problems, order might ship in a few weeks.
Apologies, promises, we'll look into it.
Holy ding crap!!
Dealing w them is like the old Indian prince scam!!
I'll update on this issue
August 18, 2026
Unprompted review
Advertisement
Didn’t ship my saber
I ordered their Cal Kestis SE SNV4 PRO. It was labeled as “ready to ship” with 10-14 day shipping. Got my order confirmation but after a week the “ready to ship” lightsaber hadn’t even dispatched. Checked my account dashboard and it said the saber was still “manufacturing”. Another week goes by without any update so i contacted them and they told me that id have to wait another week for it to ship. Lo and behold another week passes with still no update, and at this point i was getting frustrated. Contacted them and said if they didn’t ship it in the next few days they should cancel my order and provide me with a full refund. Today was the day and i’ve heard no word from them even after emailing them again. Honestly don’t waste your time with this company, too much hassle.
August 9, 2026
Unprompted review
Ordered on July 7 & received on August…
Ordered on July 7 & received on August 3rd with no way to track. I love the light saber though. Very nice!
August 3, 2026
Unprompted review
If I could give a zero I would
If I could give a zero I would! I ordered a Darth Nihilus lightsaber from them in February and was told it would take two weeks; time goes by, delay after delay, excuse after excuse (Chinese new year; tariffs; etc) and still no light saber; then I had to argue with them continuously day after day to refund my money which their website guarantees refunds especially for a light saber that I never received; finally after three months of hell, my bank gave me credit for the purchase of an item that I never received! I would never buy anything from this company and would warn others from making the same mistake that I did! By the way, I ordered the same lightsaber hilt from Korbanth and received it within 10 days! Buyers beware of Art Sabers!
May 1, 2026
Unprompted review
Genuinely use any other saber re seller…
Genuinely use any other saber re seller drop shipper. These guys are horrible, like the lowest of scums. Order a lightsaber, they promise time frame. There's a delay you contact customer service and they reply 24 hours later. No matter what, so it takes about a week or 2 of back and forth to figure something out. Refund is promised and they say it takes 2 days. I ask them again its been 2 weeks and they still say its being investigated. What is there to investigate no product was shipped out and nothing was ever received. I literally went to another drop shipping company that got me the saber within a week and then customer service replied instantly and had constant communication. AND THESE GUYS ARE STKLL FIGURING OUT HOW TO GIVE ME A REFUND. YOU NEVER SHIPPED A PRODUCT OUT. YOU JUST TOOK MY MONEY AND LEFT WITH IT Absolutely atrocious.
July 31, 2026
Unprompted review
Advertisement
Great service
Ok so I want to give an apology for a review that I gave earlier on an order that I placed. There was a misunderstanding on my part because of my orders locations. They had to split my order. I finally received my second part of my order today, and I have to say it is absolutely amazing. It came in a beautiful case and all the accessories. I will definitely order from this company again.
July 7, 2026
Unprompted review
Reply from ARTSABERS
Hi Scott,
Thanks for the update. It means a lot for you to come back with the update. We're so glad you love the saber and we hope to see you in the near future.
Best regards,
The ARTSABERS Team.
Great deal but poor communication
I ordered several sabers early this year, got a great deal on great sabers, and they were delivered fairly quickly. However, communication was poor: no order confirmation, no shipping info, no contact info on website. I did get a response from customer service to tell me my order was on the way.
February 2, 2026
Unprompted review
Reply from ARTSABERS
Hi Will,
Thanks for taking the time to leave a review. Glad you enjoyed the deal.
We're sorry to hear about the lack of confirmation emails. We are aware there may have been an issue with some of our customers receiving the automated emails and are currently working on a fix for this issue.
Kind regards,
The ARTSABERS Team
Don’t do it
Don’t do it. Ordered January 2026, and after many delays, including trying to get me to deal with their warehouse in China and customs and pay any fines at the dock in April, it’s June and they said they have no way to fulfill my order and also could not issue refund, customer service suggested I do a chargeback on my card.
June 2, 2026
Unprompted review
Reply from ARTSABERS
Hi Maly Moda,
Thanks for the review, and sorry to hear about the delay in getting your order to you.
Yes, this is not great service and something that we are aware of. Based on the information provided, it looks like your order was caught up in the issues we had earlier in the year with several shipments of stock to our US warehouse going missing. This caused delays and a backlog in fulfilling orders.
Thankfully, this has now been resolved and we are fulfilling all orders that are in stock quickly. Please get in touch with us at support@artsabers.com and we can see if we can get your order, or a replacement, sent out straight away if this is still a route you want to go down.
Regarding the refund, at the time we were experiencing technical limitations with our previous payment provider which prevented us from processing refunds through the normal route. As a result, our team suggested contacting your card provider as the quickest way to recover your funds. We appreciate that this was inconvenient and not the experience we wanted for our customers.
If you still require a refund, please ask for the Operations Manager in your email to the support team and we will personally look into your case and work with you to find the best resolution.
Kind regards,
The ARTSABERS Team
Lying about item availability and late shipping
Lying about item being in stock and ship within 2 or 3 days, had to wait damn near 2 weeks to get it going! The customer support is responsive at least but please stop shipping ur items through USPS!!!
May 3, 2026
Unprompted review
Reply from ARTSABERS
Hi Shnji
Thanks for the review, and sorry to hear about the delay in getting your order to you.
This is not the service level we aim for. We use various couriers to ship our items based on the location of our customers and the items that we ship. Based on your feedback we will monitor the quality of deliveries from USPS to make sure they are up to the standard we require for our customers.
Kind regards,
The ARTSABERS Team
Advertisement
Lightsaber has great craftmanship
I ordered the Master Eno Cordova lightsaber. Love the Jedi Fallen Order game and Jedi Survivor game. Lightsaber has great craftsmanship. It will make a fine addition to my collection. Absolutely love it.
May 25, 2026
Unprompted review
Reply from ARTSABERS
Hi Shaun,
Thanks for the kind words. Always great to hear that our customers love our products.
We hope to see you again so we can help you build up your saber collection. We have a huge collection of sabers available to keep your collection growing.
Kind regards,
The ARTSABERS Team
Late saber, no hilt.
I ordered my saber from the website. I said that it was in stock and should be received in 7-10 days. I got no tracking number and the blade arrived 5 business days late WITH NO HILT. I still have yet to receive a tracking number or a response from their team.
May 21, 2026
Unprompted review
Reply from ARTSABERS
Hi Mike,
Thanks for leaving a review, and sorry to hear about the issues you’ve been having. This is not what we like to hear, and not the service level we aspire to.
Please can you get in touch with us at support@artsabers.com so that we can to look in to this issue as a matter of urgency if it hasn’t already been dealt with by the team.
We want you to receive exactly what you ordered. If you get in touch we’ll make sure we resolve the issue for you.
Kind regards,
The ARTSABERS Team
Just received another saber I ordered…
Just received another saber I ordered for my granddaughter. Show up quickly and great condition. Works great and she's gonna love it, thanks again people at Artsaber.
May 18, 2026
Unprompted review
Reply from ARTSABERS
Hi Rich,
Thanks (again) for the kind words. Very much appreciated and thank you for taking the time to write another review.
We hope your granddaughter loves her saber and that she gets hours of fun using it.
Kind regards,
The ARTSABERS Team
I thought with 'saber' in the…
I thought with 'saber' in the name,there would be something resembling a saber.
And some way to communicate with the company would be helpful.
I paid too much for so little in exchange
May 14, 2026
Unprompted review
Reply from ARTSABERS
Hi Jeff,
Sorry to hear that you weren't satisfied with the item you received. That is not good to hear.
You can get in touch with us at support@artsabers.com and we will jump on the issue straight away to see what the problem is and how we can help resolve it as this is not the experience we want for our customers.
Kind regards,
The ARTSABERS Team
Advertisement
The sword was bought for my son
The sword was bought for my son, who is "over the moon" with it! He has even given me his Luke Skywalker sword so I can have a "Battle" with him! I will as soon as I have the time."
order# ..962
April 9, 2026
Unprompted review
Reply from ARTSABERS
Hi Kenneth,
Thanks for the great review and we are so pleased that your son loves his new Mando saber and that you are both having great fun dueling together. It's exactly the joy that what we know that our products can bring to our lovely customers.
Here's to lots of time dueling with your son.
Kind regards,
The ARTSABERS Team
I can not review something I have not…
I can not review something I have not received yet
April 24, 2026
Unprompted review
Reply from ARTSABERS
Hi Michael,
Thanks for getting in touch and leaving a review. And also sorry for the late response to your review.
Checking the system I can see that your item was delivered 3 days after your review was posted. The last email correspondence we had with you on 20th April stated that you should get a tracking number in that week indicating that the order was on its way.
I'm glad you received the item as we indicated in our correspondence and we hope you are enjoying your Darth Maul duel saber.
Kind regards
The ARTSABERS Team
THANK YOU PAUL and Artsabers for getting better
I had an overall positive experience with Artsabers.
The product quality is excellent — everything works perfectly, and the build feels solid and well-made. You can tell that attention was given to detail, and it definitely meets expectations.
The only objective downside was the delivery time, which took around six months. That’s quite long, so it’s something to keep in mind when ordering.
On the positive side, the customer support was great. A special thanks to Paul Thornton, who was very responsive, helpful, and professional throughout the entire process. He also assured me that the company had faced certain issues in the past, but that improvements are currently being made and everything should run much more smoothly going forward.
Overall, despite the long shipping time, I’m satisfied with the purchase and can recommend the company for its product quality and customer service.
April 9, 2026
Unprompted review
Reply from ARTSABERS
Hi Sam,
We’re so pleased that your order arrived in time for your event. Thank you for your patience and understanding during what was a challenging situation—we really appreciate it.
Your kind words mean a lot, and we’ll be sure to pass them on to the team.
We hope to see you again soon.
The ARTSABERS Team
Waste of time. Avoid.
Waste of time. Avoid. Gave 2x stars because I did actually get replies (email) and my refund was processed quickly without having to raise through PayPal. Waited 6 weeks+ with the usual "We are processing your order but X has ocurred to push it back" - No tracking details ever sent. No confirmation email ever received (despite them telling me it was sent). - I have to say that at no point did I feel that any information I was given was legit and I seriously doubt my order was ever going to see the light of day. - Agnis was polite though.
January 29, 2026
Unprompted review
Reply from ARTSABERS
Hi,
Thanks for taking the time to share your experience — we genuinely appreciate your feedback, both positive and critical.
First, I’m really glad to hear that our team was responsive and that your refund was processed quickly without the need for escalation. We always aim to make things right as smoothly as possible when something doesn’t go to plan. I’ll also be sure to pass your kind words on to Agnis.
That said, I’m truly sorry for the frustration and lack of confidence caused during your order. Waiting over 6 weeks without clear updates, tracking information, or confirmation is not the experience we want for any customer. You’re absolutely right to expect better communication and transparency throughout the process.
To provide a bit of context (not as an excuse, but as an explanation), if your purchase was from early January and February of this year, then this period unfortunately coincided with the Chinese New Year. During this time, many of our manufacturing and shipping partners temporarily close, which leads to delays and disruption across the entire supply chain. At the same time we also had a few issues with email confirmations from our ordering system which made emails go to spam or become blocked by the customers email providers which caused some confusion.
That said, we recognise we should have communicated this more clearly and proactively, rather than leaving you uncertain. We take your comments seriously, especially regarding communication and order visibility, and we’re actively working on improving these areas so customers are kept informed at every stage.
I’m really sorry we didn’t deliver the experience you expected this time, but we do appreciate you giving us a chance and for acknowledging the parts we got right.
If you’d ever consider giving us another try in the future, we’d love the opportunity to provide a much smoother experience.
Kind regards,
The Artsabers Team
Advertisement
Perfect options for Kids
Bought 2 sabers from the budget saber page called 'Youngling Saber', (one in purple and one in blue) for my niece and nephew, I love that they offer small enough blades for young kids. Perfect for their first lightsaber!
February 27, 2026
Unprompted review
Reply from ARTSABERS
Hi,
Thank you so much for your lovely review, it really means a lot to us!
We absolutely love hearing that the Youngling Sabers were a hit with your niece and nephew. It makes what we do so much better knowing our sabers are bringing joy, excitement, and a bit of magic to kids (and adults too!).
Thank you again for your support, and we hope they continue to enjoy many fun duels ahead!
Kind regards,
The Artsabers Team
Quality Unmatched!
Worth the wait! We ordered a saber that was back ordered and it arrived just in the Knick of time for Christmas. A true miracle! I didn’t know my 8th grade, football player son could love a gift this much. The quality and sound are unreal! We had questions about the blade a the company sent us another one free of charge! Response time via email took a few days but it was worth the wait! This saber lights up our whole house at night. Thanks for keeping my high schooler a little kid a bit longer!
March 5, 2026
Unprompted review
Reply from ARTSABERS
Hi Sara,
Wow! Thank you so much for this incredible review! It genuinely put a smile on our faces.
We truly love that our sabers can help keep that “kid at heart” feeling alive, even for high schoolers! We hope he gets a lot of use out of it.
It’s also fantastic to hear your thoughts on the quality of the product, we put a lot of care into making sure each saber feels as immersive and special as possible. And of course, we’re glad we could quickly sort out the blade for you. You were a lovely customer to deal with via email and we very look forward to seeing you in the future.
Thank you again for your kind words and for trusting us with such a special gift. Knowing your saber is lighting up your home (and your son’s excitement!) is exactly why we do what we do.
Kind regards,
The Artsabers Team
ARTSABERS IS FRAUDULENT
Customer service is absolutely horrible. Ordered a product 3 months ago and they won’t even respond to my emails. They have no care in the world about their customer. Once you send your money you may not ever receive your product.
February 22, 2026
Unprompted review
Reply from ARTSABERS
Hi Ryan,
Thank you for taking the time to share your feedback. We’re really sorry to hear how frustrating this experience has been for you.
We do want to reassure you that we did respond to your emails in both January and February, but I completely understand how it may have felt from your perspective if communication didn’t come through clearly or as quickly as expected. That’s something we’re always working to improve.
Regarding your order, it was unfortunately caught up in a series of delivery issues we experienced at the end of last year and the beginning of this year. During that time, UPS mistakenly delivered four of our shipments to the wrong warehouse, which caused significant disruption to our stock and fulfilment process. As a result, the item you ordered was not available as expected, and the replacement stock we were relying on was also delayed due to this issue.
We completely appreciate how disappointing and concerning this must have felt, especially with the extended wait time. While these circumstances were outside of our control, we recognise that the experience you had fell short of what we aim to provide, and for that we sincerely apologise.
Please know that we do care deeply about our customers, and situations like this are taken very seriously. If there’s anything further we can do to support you or resolve this, we’d really appreciate the opportunity to make things right.
Kind regards,
The Artsabers Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.