Annamaria was particularly clear and helpful. My Italian language is far from perfect, nether the less, she guided me successfully to a conclusion without any hicups. thank you ! Malvin
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See what reviewers are saying
PEC stopped working for no reason. tried to reactivate but I need the password from the site but the page does not load. I have wasted a couple of hours of my precious time trying to fix this. PEC are... See more
Company replied
Andrea walked us through creating a PEC. He stayed on the line with us to make sure everything was working properly and we were able to access our account and send an email. His patience and understan... See more
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FTP Assistance for an online Mini Instant Winter University School (MIWUS) Since a couple of weeks I am preparing materials for a MIWUS as A LLM-assisted course on Computational Metallurgy As... See more
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Company details
- Web Hosting Company
- Cloud Storage Service
- DNS Provider
- Email Service Provider
- Internet Service Provider
- Software Company
Written by the company
Aruba S.p.A. (www.aruba.it) fondata nel 1994, è il leader italiano nel settore cloud, data center e servizi digitali (hosting, e-mail, registrazione domini e PEC). La società, con un capitale interamente italiano, conta 16 milioni di utenti e gestisce una vasta infrastruttura distribuita su 7 Data Center che ospita oltre 2,7 milioni di domini registrati, 9,8 milioni di caselle e-mail, 9 milioni di caselle PEC e migliaia di infrastrutture IT di clienti. Aruba PEC e Actalis sono le due Certification Authority del gruppo, accreditate presso AgID (Agenzia per l'Italia Digitale) per la fornitura di servizi qualificati. L’infrastruttura Aruba è inoltre qualificata da ACN per trattare i dati ordinari, critici e anche strategici della PA. In 30 anni di attività, Aruba ha sviluppato un'ampia esperienza nella progettazione e nella gestione di data center ad alta tecnologia, di proprietà e distribuiti su tutto il territorio italiano. Aruba implementa soluzioni di efficienza energetica nei suoi data center, dimostrando il suo impegno per la sostenibilità e, inoltre, produce energia pulita attraverso impianti fotovoltaici e centrali idroelettriche. Il network delle infrastrutture si estende anche in Europa, con un data center di proprietà in Repubblica Ceca e strutture partner situate in Francia, Germania, Polonia e Regno Unito. Per ulteriori informazioni visita il sito https://www.aruba.it e i profili social Facebook, X e Linkedin.
Contact info
Via San Clemente, 53 - 24036, 24036, Ponte San Pietro (BG), Italy
- https://assistenza.aruba.it
- www.aruba.it
4.6
Excellent
11K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Annamaria was particularly clear and…
Annamaria was particularly clear and helpful. My Italian language is far from perfect, nether the less, she guided me successfully to a conclusion without any hicups.
thank you !
Malvin
July 3, 2026
Unprompted review
Reply from Aruba
Hello Malvin, 😊
We are delighted to hear that, despite the language barrier, you found our support clear, patient, and attentive, allowing you to complete the process with confidence and peace of mind. Providing assistance that adapts to each customer's needs is something we truly care about.
Thank you for choosing our services. We look forward to assisting you again and remain at your disposal should you need any further support.
Best regards!
Aruba sempre efficienti
Gli operatori del call center sono sempre preparatissimi e gentili, risolvono sempre il problema.
June 26, 2026
Unprompted review
Reply from Aruba
Ciao Flaminia,
il tuo apprezzamento per la preparazione e la disponibilità dei nostri operatori è un riconoscimento che condividiamo con grande piacere.
A presto!
I had a very bad experience with Aruba
I had a very bad experience with Aruba. Someone, for no reason, deactivated one of my domains and everything connected to it, including the PEC (certified email) I need for work. I wrote emails and called customer care several times, and each time they told me the problem would be resolved shortly. As a matter of fact, no one addressed the issue for days. After quite a lot of time spent on the phone explaining what I needed, my PEC was finally reactivated — but only after many days. You be the judge of that. I have been an Aruba customer for years, and I am now considering switching to another provider.
I consider what happened unacceptable. This is not a service — it is a disservice.
June 11, 2026
Unprompted review
Reply from Aruba
Hello Bruno,
We are truly sorry for the situation that has arisen and for the time it has taken to restore the services. We understand your perspective on what has happened and would like to assure you that we are taking your experience on board to improve our services.
Following contact with our team, as you mentioned, the issue has been resolved and the service has been restored.
We thank you for your patience whilst we dealt with your report and remain at your complete disposal should you require any further clarification or assistance.
SUPER EFFICIENZA
Assistenza super efficiente e disponibile, sempre puntuali nel rispondere al telefono e ti guidano passo passo nella risoluzione del problema
June 8, 2026
Unprompted review
Reply from Aruba
Ciao Daniele,
grazie per il tempo che hai dedicato a condividere la tua esperienza. Ci fa piacere sapere che hai apprezzato la rapidità del supporto ricevuto e le indicazioni fornite durante l'assistenza.
Saremo felici di continuare ad accompagnarti quando ne avrai bisogno.
A presto
Very disappointing experience with Aruba SPID
My SPID application was blocked due to an alleged discrepancy in my personal data, but nobody clearly explained what the issue was or how to resolve it.
I spent hours reading guides, using the chat service, trying to find the correct support channel, and calling customer support. I received conflicting information from different sources and was never given clear instructions on what documentation was required.
The most frustrating part was that I received an email instructing me to open a support ticket, but in order to do so I was required to log in to the support portal. At the same time, I was unable to log in because my account had not been activated due to the very issue I was trying to resolve. This created a circular situation where I was unable to access the support channel needed to fix the problem.
The activation process was confusing, the support system was difficult to navigate, and I was unable to obtain effective assistance.
I would especially caution international users, as obtaining support in English proved extremely difficult.
Overall, a very frustrating experience and a disappointing level of customer service.
June 8, 2026
Unprompted review
Reply from Aruba
Hello,
thank you for sharing your experience. We are sorry for the difficulties you encountered.
After reviewing your case, we found that our team attempted to contact you by phone without success. We have therefore sent a request to schedule an appointment through ticket no. 18747954A to your registered email address.
We are awaiting your response so that we can assist you and resolve the matter as quickly as possible.
We remain at your disposal and look forward to hearing from you.
Best regards
Capace e professionale
ho trovato una interlocutrice capace e all'altezza delle aspettative. Preparata e cordialmente educata
May 27, 2026
Unprompted review
Reply from Aruba
Ciao Thomas,
grazie per aver condiviso la tua esperienza. Ci fa piacere sapere che il confronto con la nostra assistenza sia stato utile e gestito con cura e chiarezza.
Un cordiale saluto
Customer services very kind and always…
Customer services very kind and always available and technical support is excellent.
May 26, 2026
Unprompted review
Reply from Aruba
Hi Anna,
thank you for sharing your feedback. We’re glad to know you appreciated both the support received and the availability of our team whenever needed.
Best regards!
Reply from Aruba
Ciao Giacomo,
ti ringraziamo per aver condiviso la tua esperienza sulla firma digitale Aruba. Sapere che il supporto ricevuto ti sia stato utile in tempi rapidi ci fa molto piacere.
Un saluto!
Fast and professional support
When I had a problem logging into my account, the support team helped me very quickly. It's a pleasure working with Aruba.
May 15, 2026
Unprompted review
Reply from Aruba
Hi,
Thank you for sharing your experience. We’re delighted to hear that our support team was able to assist you promptly.
It’s a pleasure for us to work with you too, and we really appreciate your feedback.
Best regards
Aruba una sicurezza
Personale come sempre preparato, cortese ed efficace. Aruba và a RUBA!
May 14, 2026
Unprompted review
Reply from Aruba
Ciao Nicola,
grazie per le tue parole: sapere che hai trovato il nostro personale preparato, cortese ed efficace ci fa davvero piacere.
Commenti come il tuo ci motivano a continuare a lavorare ogni giorno con attenzione e impegno per offrire un servizio sempre all’altezza delle aspettative.
A presto!
Outstanding customer service
Andrea walked us through creating a PEC. He stayed on the line with us to make sure everything was working properly and we were able to access our account and send an email. His patience and understanding was outstanding
May 6, 2026
Unprompted review
Reply from Aruba
Hello Joseph,
We’re delighted to hear that Andrea supported you with patience and care whilst setting up your PEC, ensuring that everything worked properly right through to your first login and sending of an email.
Your feedback is very important to us and we’ll share it with our team.
See you soon.
The service quality is unacceptable
The service quality is unacceptable. I have been waiting for two days for OPT identity verification without any success. Despite sending multiple emails and making repeated calls, I have received no meaningful support. Instead, I am repeatedly directed to generic video links and asked to continue waiting indefinitely, which is both inefficient and unprofessional.
May 4, 2026
Unprompted review
Reply from Aruba
Hi Yan,
Thank you for contacting us. We understand the urgency of the identity verification process: we have contacted you to look into the issue you encountered with the verification link.
At present, in order to complete the procedure, you need to have an up-to-date tax code certificate: as agreed, we look forward to your kind response to support request 18618491A so that we can complete the process as soon as possible.
We will continue to monitor the case closely to provide you with the best possible support.
See you soon!
SUPER SUPER !!!!
SUPER SUPER !!!!!
I would like to express my gratitude for the excellent service given to me by Andrea from Ancona, for helping me to reconfigure my forgotten password, and therefore I was able to configure Outlook on my mobile phone, an excellent customer service with 10 out of 10, THANK VERY SO MUCH YOU ANDREA - Patrizio BRS
April 29, 2026
Unprompted review
Reply from Aruba
Hi Patrizio,
thank you for your message: it’s great to hear that you’ve managed to set everything up correctly, from password recovery to using the service on your mobile. We’ll be happy to pass on your feedback to the support staff who helped you. See you soon!
not reliable and complicated to use
PEC stopped working for no reason. tried to reactivate but I need the password from the site but the page does not load. I have wasted a couple of hours of my precious time trying to fix this. PEC are rubbish in the first place. In other European countries emails have legal validity! no need for additional complications. of course this service should work especially given the fact that is quite expensive. EDITED problem solved and good that, even after few days, customer services contacted me. but it should not be that complicated to keep the PEC active on outlook and mobile
April 19, 2026
Unprompted review
Reply from Aruba
Hi Francesco,
We’re sorry for the difficulties you’ve experienced accessing your PEC account and for the time you’ve had to spend dealing with the situation, but we’re pleased that, as confirmed during your contact with our support team, you’ve managed to log in successfully and resolve the issue.
We have also provided you with information on password management and expiry in email programmes, assisting you with the necessary steps.
We will continue to work to make the service increasingly simple and reliable. We remain available at assistenzaclienti.aruba.it for any further assistance you may require.
Best regards!
UPDATE 24.04.2026
Hi Francesco,
thank you for updating your review, we're glad the issue has been resolved and that our support team could assist you. We take note of your feedback on using PEC with Outlook and mobile, and we'll keep working to make it simpler. We remain available for any further assistance you may need.
Super great service
Super great service! Gabriele even called me on the phone and did all the due diligence until the issue was resolved.
April 14, 2026
Unprompted review
Reply from Aruba
Hi Raul,
thank you for your feedback: we’re glad to hear that the direct contact and the support you received helped you move forward smoothly.
Your comment will be shared with the team as recognition for the attention dedicated throughout the process.
Best regards
I had the most upsetting experience…
I had the most upsetting experience with Aruba.it i paid for a service i never had, they insist on an update codice fiscale, when such code has no expiration day. it was impossible to talk with anyone in person. how sad.
March 25, 2026
Unprompted review
Reply from Aruba
Hello Francesca,
thank you for sharing your feedback. We are sorry to hear about the issue you have raised, but as discussed on the phone, we can confirm that we have also sent you a dedicated support ticket (18551877A) so that we can provide you with the necessary assistance should you wish to proceed with a cancellation and a refund.
Please do not hesitate to contact us if you have any further questions.
Fast and really helpful technical…
Fast and really helpful technical reply. Thank you so much for a great, clear response!
March 25, 2026
Unprompted review
Reply from Aruba
Hi,
thank you for your feedback! We’re glad you received a fast, clear, and helpful technical response. We will continue working to provide you with increasingly effective and timely support.
See you soon!
Reply from Aruba
Ciao,
grazie per le tue parole, ci fa davvero piacere sapere che continui a trovarci disponibili. Il tuo feedback è molto importante per noi e ci incoraggia a mantenere questo livello di servizio.
Restiamo a tua disposizione per qualsiasi necessità. A presto!
I switched from V***** to Aruba and am…
I switched from V***** to Aruba and am so much more satisfied. Great company to do business with.
January 12, 2026
Unprompted review
Reply from Aruba
Hello Adin,
Thank you for choosing Aruba and for sharing your experience. We are delighted to hear that the transition went smoothly and that you are enjoying our services.
Your feedback is very important to us.
Best regards
The food is very delicious and the…
The food is very delicious and the serving personnel are very friendly and attentive.
December 20, 2025
Unprompted review
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