A.S.Adventure Reviews 

seller of goods that fall apart and of very poor quality.
customer service is NOT customer service

I recently ordered a Garmin watch from A.S. Adventure and was very impressed by the whole experience. The price was one of the best I could find, the delivery was fast, and the packaging was careful and secure. The product arrived in perfect condition and works flawlessly. This was my first time ordering from them, and I will definitely consider them again in the future. Highly recommended!

We ordered two pairs of hiking shoes on July 16th for our upcoming trip to Germany and Austria. The latest delivery date was July 28th. After 10 days of silence, we contacted customer service — they could only say the order was "in progress", with no useful update.

On July 28th (a day the store was closed), the shoes were supposed to be delivered. Later that day we were told they still weren’t there — and no one could say when they would arrive.

Turns out they ship directly from Jack Wolfskin, who deliver in just 2–4 days if you order from them directly. But through AS Adventure, it takes over 13 days? No alternatives, no solutions, nothing.

We ordered well in advance and are now left without hiking shoes for our trip. Extremely disappointing.

All of these negative reviews exist for a reason. The online shopping experience is terrible. If you're not able to provide proper online service, then don't offer it at all. They promise delivery on a specific date before you purchase a product, but then you receive a delay email with, after you purchase the product, with no follow-up about when your product will actually arrive.

Additionally, if you paid in-store with a bank card or cash, you have to contact them to request a refund instead of a voucher — which should be the default! Everywhere else, the standard refund method is returning the money to your account. It feels like they're forcing you to buy from them again.

And if you paid with eco-cheques, the only option is a voucher. So once again, they leave you no choice but to spend your money in their store, which I would rather not at all!

I rarely if ever write reviews. I ordered a product and 8 workdays later the price dropped significantly(30 euro). After contacting customer service for store credit they dis not comply since their internal guideline is 5 working days. I was planning on using the credit for spending another 400 euro to their store I find it very bad customer service and am planning on buying elsewhere where the customer relations are better. Returning the product is not an option since I can only return it for 100%loss of value --> meaning not returnable as you get 0 euro bach instead of 529 euro but they advertise it as returnable (as always you need to read the fine print)...

I had an issue with an item which I bought a year ago (thus still under guarantee). Sent an email to the customer services which replied immediately, and followed-up to make sure everything was all right. They advised to go in store, which I did. I needed to leave for long holidays very soon, and the deadline to repair the product (set by the manufacturer) was too long. In a minute the manager offered a replacement option, which allowed me to leave for my holidays with the trousers in question.
Perfect after-sale service !

As others said, I was a bit nervous because of the bad reviews, but everything went well.
There was a pretty good deal for a pair of snowboard boots. PayPal was available, since it's relatively safe, I went for it. I got the boots in less than a week.
I wouldn't hesitate on buying from them again.
Note: I couldn't pay with PayPal in the international site (.com), it wasn't available. But on the Dutch site (.nl) it was.

Ordered something 03/01/2025. 10/01/2025 they sent an email that there was a delay and that I was going to recieve an email with more info in the next days...28/01/2025 I sent another email asking where my order was. I did not get a reply back. Is the second order I do during the sales and the second order that goes wrong. If you want to make an online shop you need to make sure your stock is updated. Thanks to paypal I will get my money back.

I ordered and paid online. My order was supposed to be ready for pick-up within 5-6 hours. After 24 hours still no news. I rang the customer service which directed me to the shop in Drogenbos. The employee in Drogenbos categorically refused to check whether they had the item in the shop (no time) and hung up the phone!
Ping pong between the shop and the customer service and nobody takes ownership nor cares.

Nothing went wrong but people need to beware when buying here. I bought some shokz open pro headphones and when ai got home and advertisment came up on my phone for the same article €60 euros less. I certainly regret buying there.

🥵 After a lot of problems with a really expensive winter jacket, costumer service made it even worse.. I never buy anything at this shop anymore. 0 stars for kindness towards costumers. I wish i could a screenshot 😓

The North Face Larimer Mid shoes are hard to find even on the North Face site (NL) they were not available, a.s. Adeventure had them in all sizes. I was skeptic also due to seeing the reviews, but to my surprise I received them within 2 days sent from Belgium to the Netherlands. I'm glad the size works out because most bad reviews seem to be about returning.

You're sh** ads on youtube are trash and F'ing annoying.

AS Reference: ASF12203982
Bought an expensive GPS/heart rate running watch in March 2023.
Begin December 2023 it did not work anymore so brought it in for repair.
I was told that I had to wait more than a month before getting it back, which already was a chock.
On January 12th I got it back, but it showed the same issue. Nothing had been done, the watch cannot be used.
I complained formally in the shop that January 12th where I was told that the situation would be treated with urgency. They noted in my case that I wanted not a repair anymore but a swap to another watch from a different type.
On February 6th (nearly 4 weeks later) I received an email from their headquarters asking me what the problem was and where the watch was (??).
Now, on February 24th I still had no news nor swap.
Emails sent as reminder did not get a reaction.

Very very poor service.

We ordered a Eagle Creek packing cube. It arrived with some loose threads, but we did not have time to return it before leaving on our holidays. As expected, the packing cube started to tear at the seams. We contacted AS Adventure to ask how to deal with warranty, but it's been over 3 weeks and we haven't even got a reply. The quality of the products that arrived was below expectation. This might not be AS Adventures fault. But it is there responsibility to deal with warranties and supply us with a repair or return option
Update: AS Adventure reached out to us: They explained that they had not received the e-mail and have provided a solution for the warranty issue. Thanks!

Very good, tent gossamer volcano, good price good quality, you can go for it Asadventure, don't listen negative people. Thank's team ;)

Nice store, nice store, lots of products, but very expensive!

Nice offers, supportive in case of an issue, predictable delivery, happy to recommend

Good customer service, excellent products

I was really nervous about using this company, due to all the bad reviews. However, it was the only place that had the jacket I really wanted in stock so I decided to take a risk, thinking I could at least make a claim on my credit card if it went wrong.
I am pleased to say that the order arrived on time, in perfect condition. There was good communication with the company and tracking on the order. I can’t fault the service.