For the past two weeks, I was unable to connect to the ASK4 Wi-Fi. I contacted the support service several times, but unfortunately they were not able to resolve the issue. Today, however, I was helpe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had some very difficult issues to solve and Viviane from customer support gave me the best customer support experience I’ve ever had. She helped me solve my issue for several hours until it was res... See more
Company replied
I asked to remove my accounts and they were incredibly responsive, from the email to the chat, to Gaia, the agent, they solved the issue really fast and kindly. It's incredibly rare to find such custo... See more
Company replied
I was assisted by Viv from Ask4 and had a very positive experience. She was friendly, helpful, and quickly understood my issue. Viv explained everything clearly and helped me resolve the problem wit... See more
Company replied
Company details
Written by the company
ASK4 is a provider of Internet connectivity and technology solutions at the heart of multi-tenant buildings internationally.
Contact info
14 Fitzwilliam Street , S1 4JL, Sheffield, United Kingdom
- +44 (0)114 303 3200
- support@ask4.com
- www.ask4.com
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic support even late at night…
Fantastic support even late at night sorting out a non-trivial issue. Big shouout to Aravind Pillai from the support team!
July 17, 2026
Unprompted review
It was such a lovely experience talking…
It was such a lovely experience talking to the person who supported me patiently. She was really kind and helpful. She resolved my issue within minutes. Thankyou so much for your good support service. Cheers 🥂🙂
July 12, 2026
Unprompted review
I spoke to Viv who was fantastic
I spoke to Viv who was fantastic. No speaking to a computer, could tell it was a real person who genuinely understood the issue and replied promptly. Issue was resolved thereafter! Thank you Viv
July 12, 2026
Unprompted review
Ezviz camera connection errors
I recently had a very frustrating experience trying to connect my EZVIZ smart camera to the ASK4 network due to technical compatibility issues. After weeks of troubleshooting, Oluwatobi Osinubi from the ASK4 support team went above and beyond to help resolve the problem. He was patient, knowledgeable, and persistent in finding a solution, ultimately identifying the camera’s MAC addresses and applying the necessary network settings to get everything working. I’m incredibly grateful for his dedication and professionalism. Outstanding customer service, thank you Oluwatobi!
July 7, 2026
Unprompted review
Reply from ASK4
Hi Cristina,
Thank you so much for taking the time to write this. Getting a smart camera talking to a shared network can be genuinely fiddly, so it means a lot to hear that Tobi stuck with it and got everything working for you.
He will be really pleased to know his patience and persistence made the difference, and I will make sure his manager hears about it too. Thanks again, and do get in touch any time you need us.
Jason - ASK4
Unresponsive and slow customer support
Unresponsive and slow customer support. I have been having problems with my internet connection, sending emails to customer service and still waiting for them to answer... Even customer support is slower than their internet speed (if that's even possible).
July 4, 2026
Unprompted review
Reply from ASK4
Hi Jordi, I am sorry to hear the connection has been giving you trouble and that our replies have not come back quickly enough. That is not the experience we want anyone to have, and I would like to get it sorted properly for you.
Please email us at complaints@ask4.com with your address and a bit more detail, and we will pick it up straight away.
Jason - ASK4
The agent was so patient with me and…
The agent was so patient with me and really helped me through the process to fix my wifi issues now working perfectly
July 4, 2026
Unprompted review
Reply from ASK4
Thank you so much for the lovely review. We are really glad the team could talk you through it and get your wifi working properly again. That is exactly what we are here for, so do reach out any time you need a hand.
Jason - ASK4
Reply from ASK4
Hi Lyudmila, thanks for taking the time to leave this. Quick and simple is exactly what we aim for, so it's good to hear that's how it felt. If you ever need anything else, we're here.
Jason - ASK4
Shitty internet
Shitty internet. These folks make money but providing their services to complexes and student accommodations. They must be cutting costs everywhere. It’s frustrating to deal with their services when internet is such a basic service.
I wish they go out of business soon so that no one has to suffer from their bad service
July 1, 2026
Unprompted review
Reply from ASK4
Hi Prateek,
I'm sorry the service hasn't been good enough, and I understand how frustrating unreliable internet is when you rely on it every day.
The good news is that we do currently have engineers in your building resolving these issues for you. Please do let us know if there's any way we can support you further.
Jason - ASK4
Reply from ASK4
Hi Dipesh,
Thanks for the review. Getting your problem sorted quickly is what we're here for, so it's good to know we hit the mark. Give us a shout any time you need a hand.
Jason - ASK4
Excellent service
Great help by Oluwatobi ..he guided step by step to resolve my issue and was patient and kind throughout.
June 29, 2026
Unprompted review
Reply from ASK4
Hi Dhanashree,
Thank you for this. Tobi will be really pleased to hear he guided you through step by step and stayed patient throughout, and I'll make sure your feedback gets passed on to him. If there's anything else you need, just get in touch.
Jason - ASK4
I got support even on a weekend
I got support even on a weekend, very fast and professional, their team walks you through all the steps 10/10 recommended
June 29, 2026
Unprompted review
Reply from ASK4
Hi,
Thanks for the 10/10. Weekend support matters, so I'm glad the team could walk you through everything quickly and get you back up and running. We're always here if you need us again.
Jason - ASK4
They helped me
June 28, 2026
Unprompted review
Reply from ASK4
Hi, thanks for taking the time to leave a review. Glad we could help, and if anything else comes up, you know where we are.
Jason - ASK4
They failed to read/understand
They failed to read/understand my message about wrong email address on the account. I don't live in Europe. They're sending important service notifications to me, that their real customer is missing. I'm trying to do the right thing and let them know, but they want me to log into the customer portal (illegal!) and waste my time with live chat to DELETE the whole account, when I am not the customer. Bad AI bot service.
June 23, 2026
Unprompted review
Reply from ASK4
Hi Laura,
Thank you for flagging this, and I'm sorry for the hassle it's caused.
Please email complaints@ask4.com and we'll look into this for you.
Jason - ASK4
Prompt response and resolution
I received prompt responses and my problem was resolved pretty quickly. I was assisted by Daniel and Isaac and they were very patient with me.
June 21, 2026
Unprompted review
Reply from ASK4
Hi Sneha,
Thanks for this. Daniel and Isaac will be glad to hear they got things resolved quickly and stayed patient with you, and I'll pass your feedback on to them. If you need anything else, just reach out.
Jason - ASK4
Excellent support from engineer
Excellent support from engineer, Adelani Idowu, who helped me sort my issue with camera which was not connecting.
Thanks.
June 20, 2026
Unprompted review
Reply from ASK4
Hi Hossein,
Thank you for the review. Adelani will be pleased to hear he got your camera connected and sorted, and I'll make sure the feedback reaches him. If anything else comes up, we're here to help.
Jason - ASK4
My last 3 one star reviews have been…
My last 3 one star reviews have been deleted after Ask4 tried to take them down. That’s why’s there’s such little negative reviews. They’re a terrible service, connections across 2 different locations have been unreliable and difficult. They’re no use at trying to fix anything. Complete shambles of a provider.
June 19, 2026
Unprompted review
Reply from ASK4
Hi Eddie,
I'm sorry the connections at both locations have let you down, that's clearly not the experience we want you to have. I'd rather focus on getting the actual connection problems fixed for you.
Please email complaints@ask4.com with both addresses and we'll investigate properly and come back to you.
Jason - ASK4
Good service
They we’re very helpful and very committed to helping me solve the issue with my Wi-Fi and made sure to keep me updated on any changes.
June 18, 2026
Unprompted review
Reply from ASK4
Hi Shreya,
Thanks for this. Keeping you updated while we worked through the Wi-Fi issue is exactly how it should go, so it's great to hear the team did that. Give us a shout any time you need us.
Jason - ASK4
The agent was very gentle and patient
The agent was very gentle and patient
June 18, 2026
Unprompted review
Reply from ASK4
Hi Francisco,
Thank you for the review. Patient, considerate support is what we aim for, so it's good to hear that came through. We're here whenever you need us.
Jason - ASK4
I have connected with Adelani Idowu to…
I have connected with Adelani Idowu to resolve my connection issue. very talented guy and he was able to resolve my issue on time. thank you mate!
June 17, 2026
Unprompted review
Reply from ASK4
Hi Rohinth,
Thanks for this. Adelani will be glad he got your connection issue sorted on time, and I'll pass your kind words on to him. Any time you need a hand, just get in touch.
Jason - ASK4
I asked to remove my accounts and they acted immediately!
I asked to remove my accounts and they were incredibly responsive, from the email to the chat, to Gaia, the agent, they solved the issue really fast and kindly. It's incredibly rare to find such customer service.
June 16, 2026
Unprompted review
Reply from ASK4
Thanks so much for the kind words, Luigi. It's brilliant to hear that Gaia and the wider team made the process so smooth and quick for you. We'll make sure she knows how much her effort was appreciated. If you ever need anything else, we're always here.
Jason - ASK4
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