the only thing great was my phone being repaired for after my service providers claim. it less than I was informed. 50$ compared to 33$ is a noticeable difference. employee also failed to inform me an... See more
Company replied
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Review summary
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Although I was sent on a goose chase across lower MI. I was very satisfied with the Roseville location after my long journey. They were friendly and more than willing to give me a great experience aft... See more
Company replied
Assurant did their job well and took care of our problem in a very timely manor with no BS. T-Mobile on the other hand gave us major run-a-round. Two different answers from two different stores and we... See more
Company replied
From start to finish this was the most user-friendly repair I have ever gone through. I chose a batteries plus location in Woburn Massachusetts. Everybody there was so friendly and accommodating. The... See more
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Company details
About Assurant
Written by the company
Assurant keeps life running smoothly for more than 300 million people across the globe. We support, connect and protect major consumer purchases through innovative products and services, helping our customers get more value from the things they buy. Like … 80 million appliances and electronics, 48 million cars and trucks, 47 million mobile phones, and millions more of the things that people rely on every day. And, if something does happen, our high-rated customer service teams can be reached via a call, click or chat. Someone who cares is ready and waiting to repair, replace or troubleshoot the problem. That’s how we protect what matters most.
Find the answers you're looking for and get help with product support, filing a claim or checking on a claim status. Click here!
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Written by the company
Contact info
New York, United States
- assurant.com
4.4
Excellent
36K reviews
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Awful awful company
Awful awful company. They are primarily based in India, scalped Asurion employees stealing key data, then firing them once they had enough of how Asurion worked. Most of their work is all outsourced to foreign countries. Carriers should make it very clear to customers that Assurant is NOT Asurion - which is a US based company and far better at serving customers. Super deceiving to have the names so similar too. Adding a "T" to the end of Assuran-T - it begins with Ass, which says all you need to know about them.
September 9, 2026
Unprompted review
Reply from Assurant
Our apologies if you had a negative experience with our coverage, Elizabeth. For help with your case, please reply to the email from Trustpilot. When replying, ensure you provide your contact phone number, email address, and claim number.
Didn't solve my problem
Didn't solve my problem. Wasted my time essentially when all was said and done unfortunately.
September 14, 2026
Unprompted review
Reply from Assurant
Sorry to hear that, Ryan; we apologize for the experience you've had. If you still need assistance with your case, please reply to the email from Trustpilot. When replying, ensure you provide your phone number, email address, and claim or incident number. In your response, please be sure to specify your coverage type as well.
Reply from Assurant
Thank you for the kind words, Keaira!
It was fast and easy with the repair…
It was fast and easy with the repair and quick notification of when the repair is complete.
September 14, 2026
Reply from Assurant
Glad you enjoyed your experience! Thank you for the review.
Reply from Assurant
Thank you for taking the time to share this with us!
the gentleman who fixed my phone was…cracked and got new backing case
the gentleman who fixed my phone was awesome and fast!!!
September 14, 2026
Reply from Assurant
Thank you for taking the time to share your feedback and recognize the technician's excellent work.
Reply from Assurant
"Absolute professionalism" is high praise, and we're grateful you took the time to share it. Thank you for your kind words and for recognizing the team's efforts.
Reply from Assurant
"No complaints" is always music to our ears, and we're thrilled that the service was both quick and met your expectations. Thank you for taking the time to share your feedback.
Reply from Assurant
Nothing makes us happier than knowing things went smoothly and left a positive impression. Thank you for taking a moment to share your feedback.
Fast and easy service
It was a fast process. I made my claim with my phone company and the next day I had an appointment to get my phone screen fixed. $29 in and out fast!
September 13, 2026
Reply from Assurant
Thank you for sharing your experience and for highlighting the convenience of the process. We're grateful for your feedback and thrilled everything worked out so seamlessly!
It was great thanks bill
September 12, 2026
Reply from Assurant
Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted we could assist you!
Greaaaatttttt
September 12, 2026
Reply from Assurant
We're thrilled that your experience left such a positive impression. That's the kind of reaction that makes our team do a little happy dance behind the scenes! Thank you for the review!
Reply from Assurant
Experiences like yours are exactly what we strive to deliver, and we're grateful that you took the time to share your feedback.
Quick, great work.
They were quick, and it was very simple process. Phone screen and back were broken, they fixed it, turns out phone frame was bent, they also fixed that even though I didn't know about it.
September 11, 2026
Reply from Assurant
Thank you for taking the time to share your experience and recognize the team's efforts. We truly appreciate your feedback and are glad we could help get your phone back in great shape!
Reply from Assurant
Knowing that the quality of work continues to meet your expectations time after time is exactly what we strive for. Thank you for your kind words and for sharing your feedback.
Serious doubts
I had serious doubts that going to a local shop would be the answer to my devices problems...but I was wrong. The technician figured out the problem quickly and had a plan in place. The repairs were done in a timely fashion and I was on my way.
September 11, 2026
Reply from Assurant
Thank you for sharing your experience and for taking the time to recognize the technician’s efforts. We truly appreciate your feedback and are delighted that we could help get your device working properly again!
Excellent service was provided.
September 11, 2026
Reply from Assurant
Thank you for the review! Glad to hear you had a 5-star experience!
Assurant - Home Insurance Company
This Home Insurance Company sent me an yearly renewal for my policy $400 more from previous year to this 2026 year. I told them I can not afford to pay an increase of $400 every year for the home insurance. I
I was told the increase is particularly bigger in my State! They offer to give me a new quote with a new company: I was transfered to an Artificial Intelligence voice on the phone. The AI started to work on my case. With all kind of questions, it seemed that the AI agent scrolled through my entire life history. After I realized I could spend hours on the phone with the AI 'agent', I called back the customer service & asked for a human person. The new human person agent was apperently polite, but he macked me offering a new much more expensive quote then the original proposed quote, again, blaming my state of PA for the increase. To finish his mocking he added that 'the good news is that this kind of increase would not happen every year'!
But it does! These increases in home insurance happen every year, starting with $400 more & much more from one year to next year.
Please, don't trust this Assurant Home Insurance Company!
September 11, 2026
Unprompted review
Reply from Assurant
We're truly sorry to hear about your situation. Should you wish to discuss this further with our internal partners, please ensure you reply to our request sent through Trustpilot. When responding, please ensure to include the full policy number and your best contact number.
Pay for my feedback
You all have wasted enough of my time and taken enough of my money. Pay for my feedback.
September 7, 2026
Reply from Assurant
We are sorry to hear that you are dissatisfied with your experience, and we would like to investigate this matter further. If you would like us to escalate your case, please ensure to reply to our email.
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