Cannot rate Aston Shaw highly enough! Since we moved over, several years ago, Mark has become like part of our team!! Patient and easy to deal with - no matter how trivial or complicated the problem,... See more
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See what reviewers are saying
We have been using Aston Shaw for about 4 years now and we can honestly say , we wouldn’t use anyone else now for doing our company accounts and payroll . Andrew Gibbins who we have always corresp... See more
Company replied
Since writing a five star review three years ago, i have had some unsatisfactory service from members of staff, who have since left the firm. As a result my affairs were left in an accounting mess. H... See more
Company replied
Aston Shaw, I have been a customer for over 8 years. however over time they have become incompetent's, Missed dead lines with inland revenue, resulting in fines! Over charging and double charging... See more
Company replied
Company details
Information provided by various external sources
We've been trusted and recommended since 1969. We are friendly chartered certified accountants, specialising in providing accountancy, tax and business advice to businesses and private individuals.
Contact info
The Union Building, 51-59 Rose Lane, NR1 1BY, Norwich, United Kingdom
- 01603 616300
- enquiries@astonshaw.co.uk
- astonshaw.co.uk
3.6
Average
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
aston shaw and green jellyfish
aston shaw and green jellyfish stole my money for fraudulent R&D claims UNDER INVESTIGATION BY POLICE AND HMRC
June 24, 2025
Unprompted review
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They ignore my attempts to communicate.
Our businesses have been with Aston Shaw for many years, however something detrimental appears to have changed in they way they conduct their business in the last year or so. They ignore all my emails, and after lots of desperate calls from me, I was finally sent my tax return to review at the last minute, only to find it was wrong. It's extremely frustrating, and I can see other customers have left similar reviews so I'm not the only one having trouble.
February 9, 2026
Unprompted review
Reply from Aston Shaw
Dear Reviewer Norfolk,
Thank you for taking the time to leave us a review, we appreciate all feedback received to help us improve our client services moving forward. We are very sorry to hear about your experience, particularly given you’ve been a loyal client for many years. The level of communication and service you’ve described is not the standard we strive to deliver and we sincerely apologise for the frustration and inconvenienced this has caused.
Our clients are incredibly valuable and reviews such as this are taken very seriously. Therefore we would welcome the opportunity to understand your concerns in more detail to ensure your complaint is dealt with as effectively and as quickly as possible. To further enable us to deal with this promptly, please kindly reach out to us directly on 01603 616300, where our Client Relationship team will work hard to ensure a positive resolution.
We look forward t hearing from you,
Sincerely,
Aston Shaw Team
Fantastic service
I have been using Aston Shaw for over 20 years and they are all ways available to answer any questions and sort everything out very quickly.
I use them for payroll service and preparing our company accounts, i would highly recommend them
August 12, 2025
Unprompted review
Reply from Aston Shaw
Hi Mike,
Thank you for taking the time to leave a review of our business.
Thank you for your amazing feedback. Your continued loyalty over the past 20 years means a great deal, and we are proud to have you as a long standing client.
Best wishes,
Aston Shaw Marketing Team
I have recently added the payroll…
I have recently added the payroll service from Aston Shaw for my business and why have I not done this before.... I had a fantastic experience and felt genuinely supported throughout.
From the start, by adding Aston Shaw payroll, the support from Justyna Kwiatkowska was not only efficient and professional, but also warm and personal—something that’s increasingly rare these days.
Every question I had was answered quickly and clearly, and nothing ever felt like too much trouble. I was treated like a valued customer, not just a number, and that really stood out.
It’s refreshing to deal with a company that truly cares and goes the extra mile. Highly recommended!
Great job Justyna .....thank you
July 25, 2025
Unprompted review
Reply from Aston Shaw
Hi Mark,
Thank you for taking the time to leave a review.
Thank you your amazing feedback. We are glad to hear you have had a fantastic experience. We will share your kind words with Justyna and the rest of the payroll team.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Aston Shaw
I have been using Aston Shaw in both business and personal for it must be over ten years. Aston Shaw originally took over my small time accountants and over the years have advised changes with have allowed me to earn greater net income and in turn increased my investments.
It doesn't just stop with Aston Shaw. You ask a question or require expert advice and they will point you to another professional outside their company, which helps all the finances run smoothly.
I couldn't wish for a better team. Particular thanks go to Dylan William, Kian Burgess and Victoria Rolfe, a young and very professional team.
July 14, 2025
Unprompted review
Reply from Aston Shaw
Hi Trevor,
Thank you for taking the time to leave a review of our business.
We truly appreciate your amazing feedback and will pass this on to Dylan, Kian, Victoria, and the rest of the team. We are grateful for your loyalty over the past 10 years and are proud to have you as a valued client.
Best wishes,
Aston Shaw Marketing Team
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Excellent service from all departments and employees…
We have been with Aston Shaw since they started and have never had anything but excellent service from all departments and employees. From monthly payroll to VAT and so much more, they excel. Responses to questions are always quick and comprehensive. I would not hesitate to recommend them to any business small and large who are looking for a reliable accountancy service.
July 11, 2025
Unprompted review
Reply from Aston Shaw
Hi J Nesling,
Thank you for taking the time to leave us a review.
We appreciate your amazing feedback. We are happy to hear that our team continues to meet your expectations across all aspects of our service.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Piece of mind
Piece of mind, brilliant service and A+ satisfaction in all areas. Cleaned up a lot of work from previous accountants and providing now a great deal of confidence and clarity. Came highly recommend and can now also highly recommend.
June 3, 2025
Unprompted review
Reply from Aston Shaw
Hi M Meredith,
Thank you for taking the time to share your feedback.
We appreciate your amazing feedback. It means a lot to know we have been able to bring clarity and confidence.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Payroll team are extremely helpful…
The payroll team are extremely experienced and efficient. They team are very helpful and always go the extra mile to assist our company and our team.
May 13, 2025
Unprompted review
Reply from Aston Shaw
Hi Michelle,
Thank you for taking the time to leave us a review.
We appreciate your wonderful feedback and will be sure to pass this on to the payroll team.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Avoid at all costs! BEWARE!
Was approached by Aston Shaw self acclaimed R&D specialists. Filed 2 years worth of claims with them and at first they was great but once the claims had been filled and funds paid to them their communication abilities dropped off the face of the earth and I may as well be emailing/calling my imaginary friend. I’ve kindly requested updates on numerous occasions and got nowhere with them. I wouldn’t go near them again as they are clearly money pinching crooks.
April 14, 2025
Unprompted review
Reply from Aston Shaw
Hi Tommy,
Thank you for taking the time to leave us a review. We just wanted to clarify that we are not and have never been R&D specialists. We are aware that other companies have been using our name, and we want to assure you that we are not affiliated with any business claiming to offer R&D services under our name.
We are sorry to hear about the issues you have experienced, but it seems this feedback may have been intended for a different company. We hope your situation can be resolved quickly.
Best wishes
Aston Shaw Marketing Team
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Justyna at Aston Shaw’s payroll team…
Justyna at Aston Shaw’s payroll team has been absolutely amazing. She’s professional, efficient, and always goes the extra mile to ensure everything runs smoothly. Her attention to detail and responsiveness make payroll stress-free. Becky Yallop is also fantastic! Her expertise in accounts is second to none, and she always provides clear, reliable advice. She’s professional, efficient, and a pleasure to work with. Highly recommend!
Highly recommend!
March 17, 2025
Unprompted review
Reply from Aston Shaw
Hi Chris,
Thank you for taking the time to leave a review of our business.
We truly appreciate your amazing feedback and will be sure to pass them on to Justyna and Becky. We remain committed to providing you with the best service possible.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
HAPPY AGAIN
Since writing a five star review three years ago, i have had some unsatisfactory service from members of staff, who have since left the firm. As a result my affairs were left in an accounting mess. However, i have been most fortunate that Matthew Butcher has taken over my account. He quickly understood the problems and set about resolving them in a most efficient, knowledgeable and courteous manner, sometimes ably assisted by Chris Lock an in-house tax expert.
Well done Matthew you are a credit to your firm!
February 1, 2025
Unprompted review
Reply from Aston Shaw
Hi Reginald,
Thank you for leaving us a review.
We really appreciate your amazing feedback. We are sorry to hear about your previous experience but we are pleased to know you are now receiving the service you deserve. We will be sure to share your review with Matthew and Chris.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Huge thanks
I have been nothing but unimpressed with HMRC and nothing but impressed with Aston Shaw. I really appreciate the guidance I have received re my late husband's estate. Particular thanks to Linda who has been efficient and gone the extra mile in moving HMRC delays along.Thank you
November 25, 2024
Unprompted review
Reply from Aston Shaw
Hi Steph,
Thank you for taking the time to leave us a review.
We truly appreciate your amazing feedback and will be sure to pass them on to Linda and the entire team.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Have been with Aston Shaw now a few…
Have been with Aston Shaw now a few years. Very professional company to do business with. Telephone calls are returned very quickly. Chris is a great wealth of information and experience.
November 6, 2024
Unprompted review
Reply from Aston Shaw
Hi Jp,
Thank you so much for taking the time to leave a review of our business.
We appreciate your lovely feedback and will pass this on to the Chris.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
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Kian is our point of contact at…
Kian is our point of contact at payroll. He is always professional and, thankfully, patient when we've made a mistake which involves them having to re-run the payroll.
Any issues we have had, and there have only been a few, have been resolved without delay. Very happy with the service they provide
October 31, 2024
Unprompted review
Reply from Aston Shaw
Hi Glenn,
Thank you for taking the time to leave us a review.
We appreciate your amazing feedback and will pass this on to Kian. We will continue to provide you with the best service possible.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
I did not enjoy my customer experience
My experience has been difficult and upsetting. I did not experience good customer care, or good communication, or efficient service. It took far too long to do the work and this might have cost me.
September 30, 2024
Unprompted review
Reply from Aston Shaw
Hi Simplico,
Thank you for taking the time to leave us a review.
I am sorry to hear that you have had a difficult and upsetting experience with us. This is not a reflection of our usual standards and we apologise for any inconvenience that has been caused.
Without any specific details I am unable to identify who you are, please reach out to us on 01603 616300 as we are keen to resolve this as soon as possible.
Best wishes,
Aston Shaw Marketing Team
Fantastic services - thank you Dylan and Jamie!! :)
We've been supported by Dylan and Jamie brilliantly across the last three years with DiSRUPT Agency and so pleased to work in partnership with them. The communication has always been excellent and we really value their guidance.
October 9, 2024
Unprompted review
Reply from Aston Shaw
Hi David,
Thank you for taking the time to leave us a review.
We appreciate your amazing feedback and will pass this on to Dylan and Jamie. We will continue to provide you with the best service possible.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
I was a customer for 10 years as a sole…
I was a customer for 10 years as a sole trader and a Limited company. Over the last 3 years the standard of service as slipped and progressively got worse. Members of staff ignore emails, duplicate correspondence and finally, an alleged bill for services from 6 years ago magically appeared. During this, the company misappropriated funds paid to them; to suit their own needs.
When challenged, they were completely incapable of providing substantive proof.
It has transpired that this is a repeat circumstances with me and 2 other of their customers.
AVOID!!!
September 30, 2024
Unprompted review
Reply from Aston Shaw
Hi Jay,
Thank you for taking the time to leave your review, I am sorry to hear about your experience.
Whilst your feedback is greatly appreciated, it is important that we respond to the points you have raised. Our records suggest that all of your emails have been responded to and addressed accordingly. Following your meeting at our Ipswich office, our Finance Team reached out to you and offered a face-to-face meeting to resolve your outstanding dispute, you declined this offer.
At no point did we misappropriate your payments, I can confirm that they have been correctly allocated to the invoices you had previously agreed to pay. All invoices have been raised according to your signed engagement with Aston Shaw, which has been provided to you.
I understand the reason for your negative review is because we have disengaged you as our client following your aggressive behaviour towards our staff and your unwillingness to discuss your dispute in an amicable fashion. We have also confirmed with you in writing our stance in this matter which included a solution as a gesture of goodwill- your desired outcome.
Once again, we offer you the opportunity to your experience in more detail with us; should you wish to take us up on this offer please call our office on 01603 616300.
Kind Regards,
Patrick Lloyd
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Big-up the team
I must admit, I nearly left Aston Shaw if it wasn't for Suzanne Fairhurst-Senior payroll officer I would have left but she was so good at her job I had to stay with the team and so far I was right to stay once again guys, thank you, the team - Suzanne, Katie Mercer, and the boss, Kian Burgess, keep doing what your doing guys
September 20, 2024
Unprompted review
Reply from Aston Shaw
Hi Mr Jefferson,
Thank you for taking the time to leave us a review.
We truly appreciate your great feedback. I am sorry to hear you were thinking of leaving. We are glad Suzanne, Katie and Kian have provided you with the amazing service you deserve and as a result you have decided to stay with Aston Shaw. We will pass your comment onto the payroll team and I am sure they will be really appreciative.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Charlie Roe is our main contact at…
Charlie Roe is our main contact at Aston Shaw. He is very helpful, knowledgeable and very responsive when a question or query is asked or raised. Highly recommended.
Have been a client at Aston Shaw for a number of years and very happy
September 10, 2024
Unprompted review
Reply from Aston Shaw
Hi Becky,
Thank you so much for taking the time to leave a review of our business.
We appreciate your amazing feedback and will pass this on to Charlie.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
First class service
I’ve been using Aston Shaw for several years now and have always been very pleased with the quality and service,Billy Simmons is always very helpful and efficient and look forward to many more years of your excellent work.
Many thanks.
September 6, 2024
Unprompted review
Reply from Aston Shaw
Hi Andrew,
Thank you for taking the time to leave a review.
We appreciate your great feedback and will pass this on to Billy. We will continue to provide you with the best service possible.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
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