ASTRO Gaming Reviews 

Good platform

NEVER ever again. Bullshit is better than this astroshit.
Total waste of money. Constantly disconnects, the firmware updates break the headset, and customer service is nonexistent. Avoid at all costs.

BAD PRODUCT DO NOT BUY. Never stays connected to the PC. Have to unplug the wireless device into the USB everytime. BAD CUSTOMER SUPPORT. NO CUSTOMER SUPPORT. Time to start holding companies accountable and not let them dodge the customer service. I will NEVER recommend this product to ANYONE. The cheap walmart headset is better than this.

Worst headset I ever purchased . Brand new used it maybe 20 times threw out the year and was very well taken care of the cord ended up having a short in it and cuts the audio out "very low quality cord" not to mention the glue they use on the ear cushions I had one fall off and had to re-glue back on. A $25 headset lasted me longer then the astro a10

Terrible headset.

I'm back here over a year later from my last review on this headset and they're still the worst headset I've ever had. They've never worked properly for the PS4 or the ps5. Stay clear of these. Just don't buy an astro headset. Save your time and money and go to something different. Something that will work.

truly abysmal headset. Every single firmware update completely whipes all memory that you have used the things before, stops connecting, refuses to update, and wont let you use them without the update in a vicious circle. Its the worst wireless headset i have ever experienced. Your better off flushing your money down the toilet, and valuing your time better.

DONT EVER BUY these are the worst headphones you could possibly buy you will have issues with them every single day. They decide the mic isnt going to work 80% of the time you try to turn them on, its just going to randomly stop working.

Astro promised a comparable headset for my son who purchased the really expensive wireless set with the base. They are JUNK they fall apart and even in warranty- they said they would allow him to chose another comparable pair, constructed differently. Thanks Astro. I hope you know you ripped my autistic son off who is really not happy about spending $350 for “crap”

My A50 headset stopped working and they tried to tell me it was my fault. It turns out the astro firmware is the issue as it does not work. There is absolutely nothing wrong with the headset......only the firmware. They still did not accept responsibility and did not change my headset which is now useless. Do not bother wasting your money with Astro.

I ordered a A40 headset, I was told to give a month for shipping, I waited. One month passes and I get an email saying it moved my shipping date out another month. I still waited, 2 weeks go by and I get an email that my order was cancelled. What a trash experience from them.

Their Astro a50 gen 4 is a worse headset than the cheap $1 ones you can get from wish. $300 for something that just stops working for no reason what so ever. Would never use this trash company again :)

Astro gaming will never have my business again. I placed a custom headset order and was told it would ship in one month. One month goes by and nothing, I email asking for an update and they tell me it’ll be another month before it’ll ship. I argue for a refund and they give me different answers on being able to refund it and then not being able to, so I decided to just wait it out. Over two months go by and the order is still in process so I ask for another update. Before my ticket is even answered I get notified that my order has been cancelled, for no reason and no warning. Absolutely ridiculous customer service and product handling. If I could give a negative star I absolutely would.

I made a Trustpilot account just so I could rate this SCAM company one star.

I placed an order for the custom A40 TR headset on July 11, 2023. The website states there is a 2-4 week shipping date from the time of order, which is understandable since it's a "custom" product. It is now September 6th, and the new shipping date they provided is in OCTOBER!!!!! What the actual f, FOUR MONTHS to fulfill a simple headset order!!!! It's not even very "custom" at all, it's merely swapping in a couple of different colored plastics to their usual solid black headset.

To make matters worse, their customer service is ran out of a shack by two children in Peru. I wish I were exaggerating, but I'm not. They do not speak English and it's one person in the "sales department" and one person in the "order support" department. Always the same two individuals without fail, and they are extremely rude and unhelpful. I'm fuming, I waited months for a low quality, sheitty product when I really should have taken my money elsewhere.

Now I'm battling them for a refund, even though the previous email I received stated that federal law provides my eligibility to cancel for a refund. Yet when I emailed their support team, they said: "We don't allow cancellations of custom products." This company is a NIGHTMARE, and I'm going to have to fight this with my credit card company if they still ship out the item despite all of my requests to cancel. This company is a NIGHTMARE SCAM, RUN FAR AWAY!!!!!

Customer service are run by childish staffs that play games...
I had a part on the headset broken so I sent them an email...took several weeks then they ask for all the info and I sent them..
Then they replied with a copy and paste asking for info again...
And everytime I explain it was sent they would just say the same thing...so eventually they said they cant find the info...so after months of this...I sent all the required info 3 times and they never answered me after that...wth ?...is like they couldnt care less if they took ur money...I always assume they where a high standard company...what a joke...dont even ask for the info then...just wasting time

Unfortunately have to put a star wish I could put 0.. Since I was 12 (now 26) I have always been obsessed with Astro but could never afford them decided to treat myself recently as my other headset was breaking and bought a pair back in April 30th 2023 it is now few days shy from august 3 months with money taken from my account to barely hear from them only a Order has been processed and that they will notify me when shipped. For a company that has been around since 2008 id expect their customer service to not be hotdog water like it is… I’ll be going back to Turtle beaches asap as I’m afraid the sound quality will be like there customer service… QUIET and unresponsive ;)

DON’T BUY ASTRO

Worst company ever, updating the xbox one version to the xbox x version is just not doable. Paid €150 for a headset and couldn't even update. I do not recommend AstroGaming to EVERYONE. Poor customer service and dramatically poor settlement on issues such as not being able to update.

Re Astro a50 Headset

These look the part but once warranty is done they break and customer services won't help you..

Now if these were cheap I'd understand, but they are top end pricing £320 in UK.. 13 months wear is insufficient and I believe breaches consumer regulations. Seriously considering a small court claim against them.

The issue I've had is they decide too charge depending what mood its in.. I've done all the firmware updates and resets. Still does it.. they hardly got used for first six months. If you look on you tube the problems.are all over there.. unfortunately all reviews are set in stone by them so you can't update and tell the real story.

MY ADVICE IS DO NOT PURCHASE. PRODUCTS POOR AND CUSTOMER SERVICES IS WORSE.

One of the most expensive headsets around, and yet poor build quality.
Iv had nothing but issues with these headsets,iv gone through 3 different ones, with real bad costumer services, and people are right, nothing but an expensive paper weight.
Now the base station is not working, got in contact with astro, and because its out of warranty, they won't touch,
They trest there costumers like crap, as if they are stupid.
Yes very comfortable headset till it falls apart.
Astro are a con. You pay hard earn Money, for a expensive headset, to just fall apart, first problem 4 months after buying brand new,second problem, 8 months, third problem, 16 months, new problem, yesterday, but because out of warranty won't touch, so have to sort myself.
PLEASE PLEASE, DO NOT BUY,DO NOT WASTE YOU MONEY WITH THIS COMPANY.

Bought an Astro c40 controller, at the time of purchase it came with a 2yr warranty in Aust.

Recently having issues, contacted them only to be told my products warranty expired (still within 2 yrs), customer service keep insisting on their present day warranty (1yr), which contradicts what was on their website and what I was told by authorised sellers (EB GAMES, Gamesmen, JB HiFi) at the time of purchase.

Bunch of misleading lying scabs that make bad products.