boomerang carnets Reviews 

Needed a carnet for a trade show in Toronto and boomerang carnets had it to me in a few days. Instructions were easy to follow and customs did not even blink when I crossed over.

We purchased an ATA Carnet through Boomerang Carnets for artwork being shipped internationally. Despite having the Carnet, our artwork was held in New York for approximately three weeks when it was shipped back to the U.S. from Greece.

I reached out to Boomerang afterward because I genuinely wanted to understand what happened and whether the Carnet provided any real benefit in our situation. Unfortunately, I was disappointed with the response I received from the COO. There was no acknowledgment of the significant delay we experienced or much effort to help us understand what may have gone wrong. Instead, I was simply told that the Carnet copy provided was blank and directed back to our freight forwarder to obtain additional documentation and information before they would review the matter.

I understand that additional documentation may be necessary to determine exactly what happened with Customs, but as a paying customer, I expected a more helpful and service-oriented response—especially after explaining that our artwork had been held for three weeks.

Based on our experience, the ATA Carnet did not provide the smooth return process we expected, and the follow-up customer service left us disappointed as well.

Beth is very professional and patient. She showed a genuine concern to help me understand everything necessary to make my best choices. I've been in customer service for 39 years. Beth is definitely a great person who appreciates her clients and respects their needs.

As a Global Supply Chain professional, utilising ATA Carnets is an essential part of our business model. From opening our account to the present day, I can only speak highly of the Boomerang team.

Working with numerous vendors on a daily basis—many of whom are not always the easiest to deal with—getting in touch with Boomerang is genuinely the highlight of my day. The team is exceptional.

I know Boomerang is a relatively small team with a significant workload, yet every time I've worked with Kiel, Henry, Sarah, or Holly, I have never felt rushed or simply passed from one person to another. They always take the time to understand the situation, answer every question thoroughly, and make sure each issue is resolved.

They are not only highly knowledgeable and responsive, but every interaction is handled with professionalism, kindness, and a genuine willingness to help. No problem is left unsolved, no question goes unanswered, and they consistently go above and beyond to support us.

In today's business environment, outstanding customer service is rare. Boomerang has set the benchmark for what a true business partner should be. Their expertise, responsiveness, and genuinely personal approach make them an invaluable partner, and I would recommend them without hesitation to anyone looking for ATA Carnet expertise and first-class customer support.

Can’t recommend them enough.

I’ve had trouble while traveling with language barriers etc coming back from other countries and Boomerang has gone above and beyond to help me make things right and smooth over any issues w foreign border protection.

Using a carnet is always a touch and go situation with many locations having only a rough understanding of what they’re supposed to do with them. Add that to my company just trying to make our connecting flight, and it can be chaos.

Having boomerang to help clear any issues has been a lifeline. Henry went way out of his way to help me and get me back to the work I need to be focused on.

I’ll stick w Boomerang for my carnet every year.

It has been a privilege to work with the Boomerang team for over 40 years. Their unwavering commitment to excellence, outstanding service, and professionalism have remained constant throughout our long relationship. Boomerang has always been a trusted and dependable partner, and I greatly value the integrity and dedication they bring to every engagement. I look forward to many more years of working together.

Highly recommend! Boomerang Carnets is extremely responsive, helpful, communicative. They've been in the carnet business for over 40 years and are ready to help you navigate the complexities of carnets. We had a time-sensitive issue with ours, and their team - Beth, Kiel, Curt - in particular, really went above and beyond to support us in resolving it. We will definitely use Boomerang Carnets again.

Señorita Walsh was amazing with information patience, and kindness made the transaction enjoyable. I would recommend her highly.

Henry Wilson is incredibly knowledgeable, professional, and helpful. Working through the challenge of an expired ATA Carnet in China was a stressful situation, but Henry made the process much easier. He patiently explained all of the available options, clearly outlined the implications of each path, and provided the information I needed to make an informed decision. His expertise, responsiveness, and willingness to help were invaluable. Thank you, Henry, for your outstanding support and guidance!

Henry Wilson has been our go-to ATA Carnet representative for international touring, and he has supported us through countless processes with total reliability. Carnet work is technical and unforgiving, and having someone who knows it inside out makes all the difference when you are moving equipment across borders on tight schedules. He is responsive, clear, and genuinely on top of the details. More than once he has helped us navigate situations that could have become real problems. Highly recommended for anyone dealing with Carnets and international logistics

Honestly couldn't be any more pleased with this company, and with Henry Wilson in particular.
Carnets are not the easiest thing to deal with - but they made the process as simple and as straightforward as possible for me, and were SO helpful and available from the start through the finish. I could only wish every company had as much care for their clients. 10/10

Kiel is amazing and helped answer all my questions in a timely manner. Highly recommend!

This small company is comprised of people who know their business like no other. They took care of everything, and were diligent at making sure that I thoroughly understood how the carnet processing would work. This shows that they truly care about their customers and what they do.

Keil Ursin is the best!

The representative who assisted me was incredibly helpful and informative. This was my first time applying, and he walked me through all of the steps. The process was seamless, and very efficient. Kiel Ursin is a wonderful member to the team.

Kiel is communicative and thorough.

I had a last-minute change to my carnet and needed to process a brand new one in less than 24 hours. Kurt, Marge, and Beth were all instrumental in helping me make the correction and get a new carnet issued in time.
This is exactly the kind of company you want to work with. I’ve been happy using their services in the past, but after this experience, I’m fully all-in on Boomerang Carnets.

Above beyond. Quick to reply and solve any issues.