I.AM.GIA Reviews 

BEWARE EU CUSTOMERS – €160 IN UNEXPECTED IMPORT FEES

Extremely disappointing experience with I.AM.GIA.

I placed an international order to Spain and paid a significant amount for the clothing plus express shipping. After my order had already shipped, DHL contacted me demanding an additional €160.84 in import duties and taxes before they would deliver my package.

At checkout, I was not given a clear and prominent warning that I could be hit with an additional charge this large. Had I known I could be expected to pay another €160 on top of my order, I simply would not have purchased it.

I contacted I.AM.GIA expecting them to help resolve the situation. Instead, they told me they would not cover any of the charge and that my options were essentially to pay the €160.84 or refuse the package. Even worse, I was told that if I refuse delivery, return fees charged by the courier may be deducted from my refund.

I NEVER EVEN RECEIVED THE PACKAGE.

So I have now wasted my time dealing with DHL and customer service, and I may lose money simply for refusing an order that came with a huge unexpected additional cost.

For a brand charging these prices and shipping internationally, customers deserve clear transparency about potentially substantial duties BEFORE completing payment, not after their parcel is already sitting with the courier.

I have requested an immediate refund and refused the shipment. I will update this review depending on how I.AM.GIA handles the refund.

EU/international customers: please be extremely careful and check the duties and taxes before ordering. I wish I had known this before placing mine.

Parcel wrongfully delivered to a neighbour, falsify signed on behalf of me by the courier DHL. I am Gia would not replace or refund my order, despite offering to provide ID showing my signature didn’t match DHL. DHL also could not prove it was delivered to the correct address and handed it to some random old woman. IAMGIA told me I needed to reply within 2 days or they’d close the case, I replied and a day later they closed it anyway

A closed enquiry, £212 lost and no clothes gained. Great company will never buy again

I am extremely disappointed and frustrated with Kraken’s handling of my situation.

Since August 3, I have had an open support ticket regarding my €5,000 transfer. I transferred the money to my Kraken account, the funds arrived, and then my account was suspended without any clear explanation. It has now been a full week, and I am still waiting for a proper resolution.

This is completely unacceptable. You have been holding €5,000 of my money while providing me with no clear explanation, no meaningful update, and no timeline for resolving the issue. I have contacted your support team multiple times, yet I continue to receive the same generic responses instead of an actual solution.

If there is a legitimate reason for my account to remain suspended, then explain it clearly and tell me exactly what is required from me. If you cannot unlock my account, then return my €5,000 immediately to the original bank account from which the funds were transferred.

I trusted Kraken with my money, and this experience has seriously damaged my trust in your platform. A company handling customers’ funds should not leave someone waiting for an entire week without a clear explanation or resolution.

I am asking you to stop giving me generic answers and actually resolve my case. Either restore access to my account or return my €5,000. I expect a clear and definitive response as soon as possible.

My Ticket #22178448

I ordered clothes worth 200$ on IamGia and entered my proper address, somehow they populate it with a Las Vegas Address instead of the one I have listed as a default address. I realized their mistake within 15 minutes of my order and promptly messaged their support team. I was told to take it up with “whatever shipping carrier we use” they couldn’t edit my order or tell me where, when, or who would ship my order. It randomly gave me a tracking 10 hours before being FULLY DELIVERED to the wrong address. Iamgia stopped responding to my inquiries right away and now my package is stolen at an address only they know about. This is the worst company I have ever had to deal with.

I didn't place a order I looked added to cart and beings that my card info is stored some how some way git ordered. I immediately tried to cancel but the confirmation email was blank when they finally emailed me in response to my request to cancel it was like 45 mins which was fast but then said I only had 15 mins to cancel. How Is that possible when I received a blank email. And had to email them to inform them of the blank email and me wanting to cancel. So I said fine I'll try it whatever. I ordered it and the med. Size was like a large or XL and it smelled like mold SMH lesson learned I will never order from there again

Diabolical customer service. I have not received my item it was delivered to an unknown place. Instead of providing a refund they have advised only a store credit and now they are ignoring my emails. Taking them to the financial ombudsman. AVOID AT ALL COSTS

My most complimented outfits are all from here!

Can someone please reply to my email? My second order has a confirmed delivery date but my first one don’t. I can see that both of the delivery addresses are missing flat numbers as well. The order that cannot be able to track from Shop is GIA649504

Stay away from this company. I purchased a few items and noticed loose stitching and threads coming apart almost immediately. After providing photos, the company agreed the items could be returned for a refund. However, after waiting nearly three weeks for the return to be processed, they informed me they would not reimburse the return shipping costs.
If a company sells defective merchandise, the customer should not be responsible for paying shipping fees to send it back. The quality was no better than Shein, despite costing roughly four times as much.
Poor quality, poor customer service, and no accountability when products arrive faulty. I will not be purchasing from them again.

Rude poor customer service. I placed an order and didn’t receive my package, package was lost/stolen and I reached out to I AM GIA customer service regarding my order how my package was lost and merchandise wasn’t received. Customer service was dismissive and condescending. I won’t be shopping with this merchant again. A refund and or a good gesture to reship the items that were lost would’ve been ideal in this situation but unfortunately I wasn’t offered that.

I ordered multiple items during a shipment. 2 items were missing out of the shipment. I contacted i am gia to notify them of the missing items they had me send in proof of the items i did receive only to basically say they cant help me with the missing items. It’s not a coincidence that the 2 items missing were a set that was showing back order on their site for weeks. I believe the items were never shipped

HORRIBLE CUSTOMER SERVICE AND BILLING. CLOTHES ARE THIN AND CHEAP MATERIAL. WASTED MONEY WHEN I SHOULDVE SHOPPED ON SHEIN OR ANOTHER CLOTHING STORE WITH BETTER QUALITY AND MORE AFFORDABLE.

Quick and accurate delivery

i love it !!! the best

Shipping is quick, but the product quality feels low.

Worst faux leather I ever bought. I bought three different faux leather pants from them and the three cracked within three or four wears no matter how careful I was! Unacceptable for this price

Genuinely 1 star
This quality for $129 AUD is insanity
Look at the photo

Unless You Enjoy Headaches, Spend Your Money Elsewhere.

This is a joke not a company.

Zero customer service. My package was lost, FedEx was experiencing delays and system errors, and I had to repeatedly call FedEx myself to try to resolve the issue. Instead of helping, this company blamed me for a delivery problem that was completely out of my control.

No accountability, no support, and no effort to actually assist a paying customer. If you’re looking for a headache and frustration, this is the place to buy from. Otherwise, I’d strongly recommend shopping elsewhere.

My husband bought me the cheetah outfit for Christmas. The small top didn’t fit but the medium bottoms did… they don’t do exchanges of course .. so even after they received the merchandise it took them 10 days to add the store credit to the account and when they finally did it the merchandise was back up to full price which is another $40 dollars. He paid $46 for the top and when they finally put the store credit into the account it’s up to $80🤣🤣.