Who Gives A Crap Reviews 3,214

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product quality, particularly the toilet paper, which is often described as soft, strong, and durable. Reviewers also appreciate the eco-friendly nature of the products and the company's ethical stance. The ordering process is generally seen as easy, and many find the delivery service to be quicker than expected, with some noting the attractive packaging. However, some people were dissatisfied with certain aspects. A few customers found the toilet paper to be scratchy or of poor quality, noting issues like small sheets or disintegration. There were also instances of delivery problems, including lost or damaged orders, and some experienced unhelpful or non-existent customer service when issues arose, particularly concerning subscriptions or incorrect products.

What people talk about most

Product

People report positive experiences with product. Many customers praise the quality of the toilet paper,... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the quality of various products,... See more

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers praised the fast shipping,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the quick arrival of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great customer service. First order sent via Evri went M.I.A after several emails with both Evri & WGAC Carl & Garcia, arranged for a replacement box to be sent for when we got back from our time... See more

Company replied

Rated 5 out of 5 stars

We decided to try this sustainable, bulk buy, on subscription and delivered to your door, toilet paper last year and I have just made another bulk order. The subscription is a great idea and can be pa... See more

Company replied

Rated 5 out of 5 stars

Ordering process of easy, great to see 50% of profits going to worthwhile causes around the globe. Delivery is always quicker than expected. Toilet rolls are brilliant lasts a lot longer and lov... See more

Company replied

Rated 5 out of 5 stars

TBH I was skeptical but I love the paper, the roll lasts at least twice as long as a normal roll, and I feel like I'm saving money, plus I hate buying TP at Target, Walmart, etc. My hubs is picky abo... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Furniture Store

Information provided by various external sources

Feel good toilet paper that uses 50% of its profits to build toilets in the developing world. 100% recycled. Free delivery! Order from whogivesacrap.org


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This is a company that actually cares

This is a company that actually cares. There was a huge mess-up on my end and I fully mean it when I say I was getting frustrated thinking I was getting an AI support but I was so wrong this company listened to me and actually helped me correct this. This is truly a company care. I will continue to order from there time and time again.
Their toilet paper is truly amazing and earned its raving review and a 100% recommendation from the WATSON house hold the toilet paper is strong and durable.
From the feedback from the paper towels from a few mothers that I gifted them to they are strong and durable and can handle the clean up from craft time and I almost sure that they will be purchasing from them.(I didn't need them due to having a collection of towels and washcloths from my late grandmother)

Again this company actually cares and I know quite a few members in my community a well as myself will be ordering from them again. Thank you for all that you do and hope you guys have a wonderful life!!!

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Who Gives a Crap are a good, ethical company

Who Gives a Crap are a good, ethical company and they sell quality toilet rolls and other goods. The toilet roll is soft, strong and very long. It is very good quality and lasts a very long time. I got a very good deal by subscribing, but I will always need toilet roll so I am happy to subscribe to this worthwhile company that do so much good with a high proportion of their profits. It is easy ordering, quick delivery and very good, competitively priced goods. What's not to like?

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

One case lasted 4 months for my 3…

One case lasted 4 months for my 3 bedroom house. I love did I say love yes I did. This is what I love strong, no lint residue, no toxicins and helps save trees. It took a few days to get used to the toilet paper but worth it. I have the most sensitive skin and I am always on the lookout for products that don't irritate my skin. Well I can stop looking for toilet paper now. I love Bamboo I have bamboo sheets and other bamboo products and I am convinced that if you have sensitive skin bamboo anything is a miraculous choice for skincare. I have it on autoship

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Costs a little more but worth it!

I'll be the first to acknowledge that making a switch to a product like this costs more. But to me that additional cost is well worth it knowing the products are more sustainably made AND money is going to non-profit partners. PLUS the convenience of products arriving to me on a regular basis (so I never have to worry about running out) also makes the price worthwhile. My deliveries are always on time and the products within the boxes arrive in great condition.

April 29, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks so much for sharing your review Miles. We know making the switch isn't always the easiest decision, and we really appreciate that you see the value in it, not just in the product itself, but in what it stands for. Knowing that our customers feel good about where their money is going means a lot to us!
We're so glad your deliveries have been smooth and arriving in great shape and that you're never running out! Thank you for all your support!

Rated 5 out of 5 stars

Purrrfect TP

This is great toilet paper. I have ordered several times. Nice and soft and cleans well. Ships really fast too! Cool company that donates a large portion of their profits. I'm happy to support their mission and receive a great product. Doesn't hurt that they send you emails with cute cats once in awhile. Well played. Keep the cat pictures coming and I'll be a customer for life.

April 14, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're so glad you're loving the product and that it's reaching you nice and fast, Brynn.
We'll be sure to pass your feedback on to our very important cat consultants. We think they'll be pleased to know their contributions are being appreciated.
Thank you for your support, it means the world to us and goes a long way toward our mission. We'll make sure keep the cat pictures coming!

Rated 1 out of 5 stars

It may be sustainable but it’s not fit…

It may be sustainable but it’s not fit for purpose. Rips too easily and too small. Terrible.

April 27, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Update 30/4: Thanks for getting back to us with those details, Morris. We can see that the team has been in touch to learn more about your experience. We're sorry that our rolls weren't right for you. We appreciate you sharing your feedback and hope that you find something that suits you best!

We're really disappointed to hear your experience with our rolls has been less than delightful Morris. We've reached out to find out a little more about your experience and we're hoping we can turn this around for you. Please reply to our request on Trustpilot when you can so we can assist. Hope to hear from you soon!

Rated 5 out of 5 stars

Great loo roll

Great loo roll. Soft and strong. We prefer the bamboo to the recycled which isn’t as soft.
Quick delivery and the box lasts ages 😄

April 27, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks a bunch for your review Mrs C Bright.
We're happy to hear that you've found the TP that's just right for you.
We really appreciate your support!

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Rated 5 out of 5 stars

Amazing product

Amazing product! Last longer than store bought. Plus betterfor the environment.

April 26, 2026
Unprompted review
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Reply from Who Gives A Crap

Thanks so much for the feedback and all your support Trista! Good for your bum and the planet is what we're aiming for!

Rated 5 out of 5 stars

Love this toilet paper it is soft but strong

Love this toilet paper it is soft but strong , I like the Bamboo one , I have had the pleasure of trialing the new bamboo one and it is just as strong and soft , I would highly recommend this product

December 13, 2025
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for sharing your review Denise. We're so happy to hear that you're loving the bamboo rolls as much as we do! We really appreciate the shout-out and your support!

Rated 5 out of 5 stars

They're such a fantastic company with…

They're such a fantastic company with incredible customer service.
We buy the toilet roll and it lasts a family of 4 for ages!
Highly reccomend!

April 22, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We really appreciate you taking the time to share your feedback Jody. We're stoked to hear that the toilet paper is lasting your family of 4 for a long time!
Thanks a bunch for your support and recommendation!

Rated 5 out of 5 stars

Recieved promptly

Recieved promptly. Wipes well.

April 14, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thrilled to hear it's all going well for you Steven. Thanks for the review!

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Rated 1 out of 5 stars

What a deceitful company

What a deceitful company! After seeing a million ads for this stuff on Instagram, I went to their website to check it out. I love to see that they had a 4.9 reviews rating. So they were offering a discount and I jumped in at the 48 rolls. BIG MISTAKE.

The order did arrive quickly, but holy hell this toilet paper is got awful. The only reason I ordered from this company was because they were low on the toxic chemicals and everybody said it was soft. I don't know what they mean by soft but the stuff is like scratchy cheap Scott tissue paper. I actually have to use twice as much as I usually do so that my fingers don't break through while wiping.

The texture is absolutely horrendous. I usually use toilet paper to blow my nose and within two uses, my nose was red and irritated.

But here's where things got interesting. I went to go leave a review on their website, and interestingly enough you can't. There's nowhere for you to leave a review. So I think they are custom picking these high reviews from somewhere and keeping complete control over it. When I googled how to leave review luckily it sent me here to trust pilot where I could see the REAL reviews were coming in at a 3.9 average rating.

So now I have this big box of toilet paper that I'm not even sure I can use. And what am I going to do, lug it all the way down to the post office 45 minutes away to return the unused rolls?

I might report to the BBB on their deceptive review practices.

Also, I went to their Instagram and the very first pinned post comments are very interesting. Apparently they dropped an influencer because she was pro-Palestine.

All in all, terrible experience, and I will never buy toilet paper online again because I can't test out a role properly first. And I'm sure I'll get some canned response from the company apologizing for me not liking their toilet paper but I bet they won't offer to refund me or compensate me for my wasted time and money. And I bet they'll have some b.s. reason or excuse to their falsely high ratings on their website versus everywhere else that gives them a low rating.

Hope this helps someone avoid wasting their time and money.

April 24, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Hi CK, Thank you for taking the time to share your experience, we genuinely appreciate all feedback, even when it's hard to hear.
We're sorry the product didn't meet your expectations, particularly around softness. We know that's a very personal thing, and we understand how frustrating it is to commit to a bulk order and have it not work out for you.
We want to address your concerns about our reviews. The ratings displayed on our website come directly from customers who are sent a review request after their purchase and that includes the not-so-glowing ones. We choose to show all reviews because honest, unfiltered feedback matters to us, and we want shoppers to have the full picture before they buy.
Most importantly, we stand behind our Love It or Your Money-Back guarantee, and we mean it! If you'd like to take us up on that, please reach out to our team at wedo@whogivesacrap.org and we'll get it sorted for you straight away.
We hope to have the chance to make this right.

Rated 5 out of 5 stars

Great Product, Great Service, Great Principles

We decided to try this sustainable, bulk buy, on subscription and delivered to your door, toilet paper last year and I have just made another bulk order. The subscription is a great idea and can be paused or brought forward as required. The paper itself is great, the packaging is delightful and the rolls are BIG. Check them out with confidence

April 24, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for coming back again Sara, we're so happy to hear that the subscription is working out well for you and that its helping keep your bathroom stocked up a little bit easier. We'll pass your feedback along to the team especially about the packaging! We put a lot of love into it, so it always nice to hear when it lands well. Thanks again for your support and for recommending us!

Rated 3 out of 5 stars

Ordering system faulty and we could build an igloo from loo rolls

The loo rolls are fine and obviously very pretty but the ordering system is faulty. I requested a while ago to have the order skipped until August and double checked it last week but yet another box is on the way..! It's probably time for me to cancel the sub (we certainly won't need any more for a year or two).

April 23, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Hi Briony, We're glad to hear that you're happy with your Loo rolls, but we're sorry to hear about the issue you had with your subscription. We'd love to help get to the bottom of this and see what's happened. Please reply to the request on Trustpilot when you can so we can get the ball rolling. Hope to hear from you soon!

Rated 5 out of 5 stars

Great to use loo paper that’s friendly to the planet

Really glad to use loo paper that’s ecologically much friendlier and even better that it works!! The packaging is delightful

April 4, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We truly appreciate you taking the time to share your review Mrs Smethurst. Thanks for supporting our mission and helping to make a difference in the world - one roll at time!

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Rated 5 out of 5 stars

WGAC is worth it!

I’ve been using Who Gives A Crap for their toilet roll, kitchen roll, bin bags, and even their bathroom cloths, and I really appreciate the product quality and how eco-friendly everything is. Delivery is always on time, and the whole process, from ordering to managing subscriptions, is refreshingly simple.

As a bonus, my cat absolutely loves the boxes they arrive in and immediately claims them as a cosy little shelter so it’s a win all around.

I would recommend the special editions loo rolls too that always add some quirkiness to your toilet space!

April 21, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks so much for taking the time to share your review with us Elodie! We're chuffed you're loving the full range, from the loo rolls to the bin bags, and it's great to hear the subscription experience feels seamless. Easy and eco-friendly is exactly what we're going for!
Be sure to keep an eye on the site and sign up to our newsletters so you can stay in the loop on more limited edition releases coming soon.
We also have to say, your cat has excellent taste! 😉
Thank you for being part of the movement, every roll really does make a difference!

Rated 5 out of 5 stars

The TP is honestly great

The TP is honestly great. The mission is awesome. I’m happy to support something good in the world by just buying something I need anyway.

January 1, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for the lovely review, Catherine. We're truly grateful to have people like you supporting our mission, we couldn't without you!

Rated 4 out of 5 stars

Make the switch!

I come from a long line of An***x users, it was in my DNA almost, so making the switch to WGAC was a radical move for me. I am now officially a fan, I’ve tried the recycled and the bamboo and like them equally so for all those who are thinking about switching…it’s a no brainer, better for the planet and your bum won’t mind either 😂

April 20, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Breaking free from generations of loyalty is huge. So consider yourself officially part of the fold! Thanks for taking the leap and sharing your experience, we're stoked to have you rolling with us!

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