AudioDeluxe Reviews 

I cannot express enough how impressed and grateful I am for the exceptional customer service I received from Audio Deluxe.

After encountering an unexpected licensing issue with a recent purchase, I reached out to their support team, and they handled my situation with professionalism, courtesy, and genuine understanding. They promptly issued a full refund, and I could not be more appreciative of their willingness to resolve the matter.

As a longtime customer who has made numerous purchases through Audio Deluxe, this experience has only strengthened my trust and loyalty to the company. It is refreshing to deal with a business that genuinely values its customers and stands behind its commitment to customer satisfaction.

Audio Deluxe has earned my highest recommendation. Their outstanding service, reliability, and customer care are exactly why I continue to choose them.

Thank you, Audio Deluxe, for taking such wonderful care of your customers. I look forward to many more years of purchases and continued business with you!

Highly recommended to anyone in the music production community. A truly first class company!

Customer service very prompt to respond and sort out any issues.

Trustworthy retailer, I’ve been a loyal customer for years now and I’ll stay in the future as well. Their support helped me out within one day.

I own over 2,500 original plugins, and Audio Deluxe is my go-to retailer!
They are extremely professional, and their prices are absolutely unbeatable!
Furthermore, they offer technical support that is knowledgeable, highly efficient, and truly kind.

super affordable seller with great support service whenever needed
A+++++ very recomended

I've now bought a number of products from AudioDeluxe and compelled to express just how impressed I've been with their customer service ethics.
With one of the products, I was having a problem with registering it both in my DAW and on the related account of the plugin brand that I'd bought.
It was proving more difficult than anticipated but the support team at AudioDeluxe persevered in helping me get to a successful license registration.
Well done AudioDeluxe support team.
Your support left me with a most positive experience so I'd recommend you to any of my musos.

Good sale prices, nice reward point system, great responsive support

I purchased a plugin license from their website and completed the payment, but I never received the product or the license details.

I contacted their support team several times, but they haven't replied to my emails or provided any solution. This is extremely frustrating, especially after paying for a product that I never received.

I now have to request a refund and consider taking further action to recover my money for a product that was never delivered.

Very disappointing experience. I definitely won't be purchasing anything from this company again.

I had a little hiccup in my order as I didn't tick the free extra software. Support was quick and effective.

They really went out their way to rectify a problem I had after purchasing, for that I can only express gratitude. Plus their prices are some of the best around. Will definitely continue to use them for my plugin purchases in the future. A++

I’m impressed!
I bought Syphobia few days ago and my transaction was suspended just to give me, one day later, really big discount - promotion sell started one day after my shopping..
I’m so happy and thankful!
I’ve never seen such a kind way of treating clients…:))
I’ll be back soon!:)
Highly recommended!!
Szymon Wysocki/Poland

Absolutely thrilled with AudioDeluxe's top-notch music production software! excellent quality.

I recently placed an order for FL Studio Producer Edition, which was unfortunately canceled shortly after due to a "risk notification" from their payment processor. Despite my full and immediate cooperation (replying to their email, and contacting them via Facebook and Instagram for identity verification), the transaction was declined, and my order was canceled. My frustration was compounded when I discovered that my account had also been deleted, a level of poor service I have never experienced with other major music retailers.

However, I am updating this review because the AudioDeluxe team successfully resolved the situation.

The customer service was professional in the follow-up, demonstrating a commitment to resolving the issue by:

Providing a Clear Explanation: They clarified that the initial decline was due to a mismatch in the billing/card information, and the account removal was a standard procedure for a first-time, canceled order.

Offering a Goodwill Gesture: They apologized for the inconvenience and offered a discount coupon to ease my frustration.

Ensuring a Successful Outcome: I was able to place a new order (this time using PayPal), which was processed successfully. The team followed up to ensure I was completely satisfied.

Despite a frustrating and time-consuming start, I am pleased with how AudioDeluxe managed the complaint, providing a clear solution and explanation. Their responsive customer service ultimately turned a bad experience into a successful purchase.

I’ve been doing business with Audio Deluxe for almost a decade, and I am extremely happy with their offers and customer services. Thank you Audio Deluxe! You’re 10/10 in my books.

Consistently great deals, including exclusives, backed up with excellent customer service.
What's not to love?

Although there are good deals the deluxebucks reward is very difficult and unclear to redeem. On different browser pressing redeem button just does nothing and there is very little information compared to others vendors of this sort.
Although we had a constructive tehcnical insight around the problem with support.

AudioDeluxe is absolutely the best audio plugins store.
Best prices, best support.

perfect all the time

The best audio online shop I have ever dealt with, Highly recommended.

One of my favorite plugin shops. AudioDeluxe provides great custom service, and they are very kind and helpful. I really appreciate that.