Popped into the Shop in Edinburgh without an appointment & left having purchased our wedding rings… Shona was yet again absolutely fantastic help in choosing our wedding rings. Very professio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought an eternity ring for my wife, arrived at the time promised (the earlier side of the delivery window, which was nice!) and all seems to be exactly as described. Excellent packaging for delivery... See more
Excellent experience choosing an engagement ring for my partner. Alanna was brilliant and took away a lot of stress from the process. She talked through designs and sizing and provided some great s... See more
Wow. Brilliant team in Newcastle, great service to guide you through your purchase, kept updated right through the buying journey through to delivery. Would always recommend, but in the very best way,... See more
Company details
About Austen & Blake
Written by the company
Our mission
Austen & Blake is a luxury diamond jeweller established to make custom-made jewellery accessible, approachable and affordable for everyone.
We’re here to celebrate your occasion with you. From engagement rings to wedding rings, special occasions or everyday looks, our team works closely with you to bring your vision to life. Every piece is one-of-a-kind and unique to you.
With expert craftsmanship and trusted guidance, we’ve helped over 20,000 happy customers create their dream designs. Plus, you could save up to 60% compared to high-street jewellers as every piece is made-to-order.
Discover our full range at www.austenblake.com or visit one of our 15+ locations across the UK, as well as in Ireland, Australia and New Zealand.
Contact info
8 Greville Street, EC1N 8SB, London, United Kingdom
- 020 7660 1529
- service@austenblake.com
- austenblake.com
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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A lovely experience at Austen & Blake
A lovely experience at Austen & Blake. You can choose your stone, your setting, the band. And the clarity and colour, the metal, the shape! The options are many. There’s no rush with the lovely staff who make sure you’re fully satisfied with your choice, then they put it all together for you and your order is sent off to be made by craftsmen. I ordered an oval diamond and a dainty diamond eternity band and they are really lovely. Just what I wanted. I love them and would highly recommend Austen & Blake.
June 28, 2026
Love my wedding band!
Ring is very high quality, great value and was made quickly! Very pleased!
June 17, 2026
Beautiful ring
Beautiful ring, arrived really quickly. Very similar to that of the photos online and fits perfectly. Thank you!
May 4, 2026
Best Experience
From the first appointment, to email updates, to collecting my engagement ring, Austen & Blake made the experience perfect. The team were very welcoming and were happy to answer any and all questions!
July 4, 2026
Unprompted review
Michael at Meadowhall is fantastic 🌟
Michael at the Meadowhall branch is fantastic. After stopping and taking a look in the window, Michael popped out to see if he could help us in a friendly and no pressure way. After spending a little time with him, it was clear he really knowledgeable, patient and willing to spend the time with us to get it right. We returned a couple of weeks later after giving it a bit more thought and finally chose a beautiful ring. I wouldn’t hesitate to recommend him.
July 2, 2026
Unprompted review
Amazing service in the Edinburgh store
Amazing service in the Edinburgh store. I would like to extend my sincere thanks to Shona for her outstanding service. She went above and beyond to deliver this engagement ring, showing genuine care and attention to detail. The ring is perfect, and I highly recommend her to anyone looking for a seamless experience.
May 13, 2026
Unprompted review
I bought a beautiful tennis bracelet as…
I bought a beautiful tennis bracelet as a gift from my daughter to my wife Wife for her birthday and my wife absolutely loves it. The packaging is really classy and the service has been excellent.
June 18, 2026
I ordered my wedding ring and it came…
I ordered my wedding ring and it came beautifully packaged. The engraving on the ring design was beautiful
Very happy with it, and will order from there again
June 15, 2026
Excellent customer service and…
Excellent customer service and selection of rings. A really enjoyable experience picking our wedding rings
June 28, 2026
Unprompted review
The ring exceeded all my expectations
I was away on holiday when my ring was dispatched so I rescheduled the delivery to today, July 1st. It was less than 2 weeks before my order was sent which was really good because I wasn't expecting it to arrive so soon. The ring exceeded all my expectations. It is absolutely beautiful and I am so pleased with it. I chose 9ct white gold. The tiny diamonds really sparkle ✨️ and the pattern is so delicate ♥️
I would definitely recommend Austen & Blake and I will be placing other orders in the new future 😀
July 1, 2026
Unprompted review
From the start of searching for a…
From the start of searching for a engagement ring to the end product was lovely.
I was kept informed every step of the way about the ring going into production.
The finished article is just beautiful.
Very very happy with my choice, thanks Chris
June 17, 2026
Kyrie was really helpful in my…
Kyrie was really helpful in my experience and a pleasure to have an appointment with.
July 1, 2026
Unprompted review
Severely delayed service and poor communication throughout
Me and my partner dropped my ring off on 14th May for resizing and were advised the lead time would be 14–21 working days. It is now 30th June and we still do not have the ring, nor have we received any meaningful communication throughout the process.
We called before the 21 working day period was up and were told the ring was right on schedule. However, once that timeframe passed, we were met with excuse after excuse, with the ring repeatedly going through further “checks”. We were then told it would be dispatched today, only to call for an update and be informed there has now been another delay.
What has been most disappointing is not just the delay itself, but the complete lack of clear and proactive communication. We would have been far more understanding if we had been kept properly informed throughout.
The customer service is, without question, the worst we have experienced. We are deeply saddened, as this was meant to be one of the most exciting times in our lives, but this experience has really taken away from that. Although the ring itself is perfect, we would strongly advise caution when purchasing from here due to the poor customer experience.
We expected more urgency and accountability once complaints were raised, but unfortunately that has not been the case.
June 30, 2026
Unprompted review
Reply from Austen & Blake
Hello Millie,
Thank you for taking the time to leave your detailed feedback. We are sorry to hear that the resizing of your ring has taken longer than estimated along with the experience with communication causing frustration during such an important time.
We understand and apologise for your disappointment. We have sent you a request for some further details. Could you respond to that providing the details used to place the order?
Kindest Regards,
The Austen & Blake Team
Wonderfully simple, thanks Hannah!
An exciting and nervous purchase made stress free, simple and easy by Hannah from start to finish.
Clearly explained every aspect of buying a ring, from store to manufacture to collection.
Thanks for all your help! Will recommend to all! :)
June 30, 2026
Unprompted review
Quality, Value, Customer service
June 16, 2026
Products brilliant
Products brilliant. Staff in store brilliant.
Progress updates very poor. I had to follow up. Website said from order to arrival 2-3 weeks. Took 1 month so plans needed changing
June 22, 2026
Alyssa was so helpful and found the…
Alyssa was so helpful and found the perfect ring for me. Thanks
June 29, 2026
Unprompted review
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