Austen & Blake Reviews 

I went in not really knowing what I was exactly looking for but an engagement ring, I dealt with Hannah, who was extremely friendly, welcoming & helpful. She offered a wide range of expertise but did not make it overwhelming and was able to answer all my queries brilliantly.
Hannah was so good that me and my fiancé returned for her expert help & advice for our wedding rings.
I recommend Austen & Blake to anyone as all of the staff I encountered are extremely friendly & helpful and not pushy at all.

Great customer service and help throughout the purchase. Would recommend to anyone.

Absolutely horrendous company and I recommend everyone looks elsewhere. I bought an engagement ring, and I was due to collect it from the London store 3 days before flying off to propose. Appointment for collection was confirmed online.

They decided to post the ring to my parent's address in Ireland as this is my billing address. No request for postage to this address was made. I had enquired about postage to my London address although no link was ever sent to me. I then booked an appointment for collection.

I had to inform my parent's today of the engagement, instead of announcing it to them on holiday. Austen & Blake would not reply to any emails. Phone numers were not recognised.

My Father has had to rush home from work in the hope that he does not miss the delivery. If the ring delivery is missed we will not have the ring for the propsal holiday and we will have to cancel the holiday and rebook for another date.

This company is absolutely horrendous. Please look elsewhere for jewellery.

Very disappointing experience from a jeweller I expected much better from.

My partner bought my solitaire engagement ring four months before proposing, so unfortunately we only discovered afterwards that the ring was far too big. We visited the London branch for help and were quoted an excessive amount of £1,122 to resize it, as apparently the entire ring needs to be remade.

I asked for alternative options, but was told that because we were outside the 30-day period, nothing could be done. I find it extremely unreasonable that there appears to be no alternative solution other than paying almost half the original price of the ring.

What makes matters worse is the lack of customer service. I have tried contacting them via email, online chat and phone, with no meaningful response.

For a reputable jeweller, this is incredibly disappointing. I expected better service, transparency and willingness to find a reasonable solution.

An appointment to choose a replacement wedding ring.
Steph was friendly, knowledgeable and very helpful.
My first experience at Austin Blake was an excellent experience.

Really helpful, efficient and kind staff! Thank you so much for all your help choosing the perfect ring!

We had the most amazing experience in A&B Manchester. Steph was informative, patient and put us at ease. Gorgeous selection of rings available and we ended up buying one. 10/10 would recommend requesting Steph if you can.

Brought my wedding ring from Austen and Blake and it's perfect. The size and fit is spot on and it's exactly what I imagined.

All the staff in the Newcastle store were friendly and professional, in both visits to the store. My appointment to collect my order with Jess went very smoothly and I was very happy with my purchase. I would highly recommend Austen & Blake Newcastle store, they really do look after their customers!

It was a hard decision to which shop I would go for taking a decision about an engagement ring. There is a lot to know about it and Amber has helped me a lot today. The entire experience didn’t resume only to picking choosing and buying the ring but also at life itself which gives a better outlook towards the entire experience. Thank you to Amber once again, it definitely served as a great experience for me and I’m very happy my choice.

Really good service from Hannah, gorgeous earrings very happy with purchase.

If you find yourself popping into the Leeds branch, make sure to ask for Charlotte. She couldn’t have been more amazing at helping us choose my fiancée’s wedding ring. There was never any pressure put on us to decide on one ring or the another, or to buy one from them at all. Charlotte simply helped us narrow down the best options that suited the engagement ring until we found the perfect one. She even helped us save a bit of money on it, too. A&B are lucky to have Charlotte. Management - Please give her a raise or a promotion! We had a great experience because of Charlotte and we can’t thank her enough.

Nice ring. But package was thrown over my gate and left out in the rain. Also had a 15% voucher I wanted to use instead of the 10% but heard nothing back

We had a great experience from start to finish. AB made it effortless to get my fiancé's perfect ring.
We were seen by Samantha at the Liverpool store. She was very knowledgeable and took time to go through all the options. She showed us how different sizes of diamond would look and helped us to choose the perfect ring without any pressure.
Regular emails kept us up to date and when the ring was ready, we were called promptly. Excellent service.

I really hate having to leave negative reviews but I feel I have been left with no choice as I currently cannot get a response from them. I purchased an engagement ring from A&B in December 2025 and the ring has broken twice since. The first time the ring broke it was found that the fault was with the manufacturing of the ring so they agreed to remake the ring at no cost. I have to admit that on this occasion the customer service was good, it was fixed within 4 weeks and communication was good.

Just a few months after receiving the second ring, it breaks again. Again it is found to be a manufacturing quality issue and they again agree to re-make it. However, we now haven't heard back from customer service in over 5 weeks and still don't have the ring back, we have chased them numerous times in recent weeks and cannot get a response.

I picked the ring up in late December 2025 and we have now not had the ring in our possession for over two months in that 8 month period.

When you make such an investment in such a valuable and special ring, you expect the standard of the ring and the customer service to be significantly better than what I have received.

A great team who helped me find the perfect engagement ring for me and my partner!

In store service was great but after care service shockingly poor. Charged for a ring re-sizing after they had gotten the initial sizing wrong twice and then multiple emails to customer service ignored.
Really disappointing

Popped into the branch in Leeds by off chance to purchase a new wedding ring and engagement ring for our 40th wedding anniversary, lovely experience, Amber was really patient and very informative, wasn't pushy just let me take my time deciding and in the end was really happy with my choice.
Thanks again Amber

Amber was great! Me and my fiance were wanting to look at wedding bands and had no clue what we were wanting! She was very patient and knowledgable and we can’t wait to come back and purchase the rings!

Lovely ring, beautifuly crafted, perfect size. It is my wedding band and looks and feels gorgeous!!