Austen & Blake Reviews 

We honestly couldn’t have asked for a better experience buying our engagement rings! 💍✨ Everything was absolutely perfect from start to finish.

A huge thank you to Alyssa, who was amazing throughout the whole process. She made us both feel so comfortable, listened to exactly what we wanted, talked us through every little detail and never once made us feel rushed or pressured. She took care of us every step of the way and went above and beyond to make such an important and special purchase feel even more memorable.

The rings themselves are absolutely perfect and we couldn’t be happier with them! 💕 Every little detail was exactly what we wanted, and we’re so grateful for all of Alyssa’s help in making the whole experience so special.

We would 100% recommend her to anyone looking for their perfect ring. Thank you so much, Alyssa, for making such a special moment even more perfect! 🥹💍🤍

I had a fantastic experience from start to finish. Amanda was incredibly helpful throughout the whole process, making choosing feel easy and completely stress-free.

The ring itself is absolutely beautiful, the fit was perfect, and most importantly, my fiancée loves it!

A huge thank you to Amanda for all her help and for making the whole experience so straightforward. I wouldn’t hesitate to recommend them to anyone looking for an engagement ring.

Firstly I will say my ring is beautiful.
But the customer experience was incredibly disappointing.
When we first went in, the sales rep didn't recommend to try different sizes he told me the display size was perfect - having never been a ring wearer we took his experienced and professional opinion.
When the ring came in it was way too big.
We brought it back, it was the same sales rep who met us who advised half a ring size down only as a full ring size would be too much. The ring came back, still far too big, to the point where it almost fell off my finger.
We went back in and met with someone else (who first said I must like rings tight...no I just dont want it to fall off as I walk..) she definitely tried to blame us to an extent but then did advise to try on different sizes.
(One thing, it is always absolutely BOILING in there, honestly for trying on rings it is less than ideal because your hands swell with heat)
She advised the ring to come down 1.5 sizes! And that there would be a charge - even though they clearly incorrectly advised previously.
We were then informed the ring was porous and unsafe to wear so the band hand to be fully remade. Engagement rings aren't cheap and they clearly have questionable quality control, if that ring hadn't gone back it would have never been noticed and would have broken. I can only hope the replacement band is better quality!
Long story short we ordered the ring in December and FINALLY had it in April.

Honestly beautiful rings but I would genuinely recommend going somewhere else. For the whole experience I would rank a 1 * but the ring is making it 3.

Excellent service from Hannah at the Newcastle Upon Tyne Branch - nothing was too much trouble and she was helpful, friendly and informative

A great experience, thank you

We purchased a Ruby ring for our 40th wedding anniversary. Charlotte was lovely and showed us all the options for the gold the diamonds and the ruby shape and carat. I would highly recommend A&B. I love my ring it’s absolutely beautiful. Thank you.

Went into the store about 3 weeks before going on holiday, where I was planning to pop the question. The estimated delivery was 4 weeks which was too late, however Shivarni really went the extra mile to make sure the ring turned up on time! Was super helpful when choosing the ring and throughout the whole process. Would definitely recommend to anybody unsure where to start when it comes to looking for engagement rings, or anything else for that matter.

I had such an amazing experience trying engagement rings with help from the amazing Charlotte. Such a wide range of rings to try on. Highly recommend coming here!!

Great ring my now fiancé loves showing it off to people really happy from start to finish

We came into the Leeds branch to look at wedding bands after having bought an engagement ring here a few years back. Gabrielle was very welcoming and really helpful in walking us through the options and giving pointers on what would work best. We came away with an order we were really happy with that fit our requirements. Always recommend Austen & Blake for great service and very reasonable prices for good products.

My engagement ring is from Austen & Blake and I am absolutely obsessed with it. We designed it together and came up with the perfect ring, it’s unique and so personal. In the shop we felt extremely relaxed and comfortable to ask lots of questions and together we designed the perfect ring for me and I love it. I shopped around in other diamond shops and did not get the warm welcome like we did at Austen & Blake. We had a great experience with Austen & Blake and are so pleased with our purchase

Faultless. Jack took us through the process to get the best ring for our budget. Thank you

Twice now I've sent an email enquiry - no response to either. Even went to the Chester store to be ignored when we entered. We later went back to the same store 20 mins before closing and the door was locked and the lady was hoovering behind it and again didn't acknowledge us. I had my heart set on a ring but I think I will take my business elsewhere now.

Gabrielle! Thank you . Went into the Leeds store initially and had an idea and we went through several options of what I wanted. I then came back with a completely different idea a few weeks later and she took the time going through different stones as I was after something very specific. We spent HOURS and we landed on what I wanted exactly but then she brought an option that was even better than were we where which was amazing. Very excited and looking forward to seeing the final. Each time I emailed she was available with options and had great communication when exploring over the phone too. Great to chat to. Thank you very much. J

The knowledge and guidance of the sales staff

I had a fantastic experience a couple of weeks ago at Austen & Blake Edinburgh.
Jaideep was my advisor and I came in fully prepared with the exact ring I was looking for.
Jaideep guided me through the process excellently and I left that appointment with purchasing my perfect engagement ring.
Highly recommend :).

The diamond necklace was beautiful and was bought for my mother, who loved it

I bought a platinum wedding ring.
I initially went into the store in Liverpool to try sizes and styles, they were so helpful, friendly and made recommendations.
I then took some time to decide and ordered online, easy to order great communication, secure delivery and gorgeous packaging.
The ring is beautiful.
The ring is per

Absolutely recommend Austen & Blake! Lovely, very knowledgeable staff who go above & beyond to make sure you get exactly what you want.

Really pleased with my experience ordering a ring from Austen & Blake. The whole online process was smooth and easy from start to finish. What really stood out were the email updates throughout Getting to see progress on the lab diamond being made and then the ring itself coming together made the whole experience feel really special and personal. Great communication throughout. Would definitely recommend!

We got our engagement ring in 2022 and had no issue receiving after 2 weeks. Also we ordered our wedding bands 2 weeks ago and had the engagement ring resized and both came 2 weeks after ordering. Would highly recommend Austen and Blake. Had lovely service every time we have been in for purchases and collection