Autobrite Direct (Technical Brands UK & Ireland Ltd) Reviews 

79
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Autobrite Direct are back! And they are great again 👍. I’m a professional Valeter/detailer and i run GT Valeting. I was looking to replace one of my suppliers due to recently being let down. I... See more

Rated 5 out of 5 stars

I've used Autobrite products for years since around 2016 and I was delighted to hear that Alan had taken over the business and rebuilding the Autobrite direct brand. I will continue to enjoy the produ... See more

Rated 5 out of 5 stars

Great service from Alan and his team on quick delivery 🚚 Products are back to how they was before they was messed with giving me great results on clients cars making it much more easier to work... See more

Rated 1 out of 5 stars

After waiting over TWO MONTHS for an order which has apparently been shipped & should've been delivered over a week ago, I am getting increasingly frustrated by the total lack of customer service from... See more

Company replied

Company details

  1. Car Accessories Store
  2. also in
  3. Auto Parts Store
  4. Car Detailing Service
  5. Car Service
  6. Car Wash
  7. Chemical Wholesaler

Written by the company

Autobrite Direct is a specialist supplier of professional car care and detailing products, offering a comprehensive range of high-quality chemicals, valeting supplies, and detailing accessories for enthusiasts and trade customers alike. Our product range includes snow foams, shampoos, wheel cleaners, fallout removers, interior cleaners, waxes, sealants, ceramic coatings, and a wide selection of applicators, cloths, and equipment. In February 2026, the Autobrite Direct brand was acquired by new owners (Technical Brands UK & Ireland Ltd). This acquisition relates to the brand name only and does not include the previous operating company or its management. Under new ownership, Autobrite Direct is focused solely on developing, supplying, and supporting our product range - we are not operating detailing services or mobile vans. Our commitment is to deliver outstanding products, consistent quality, and reliable customer service as we build a fresh chapter for the brand.


Contact info

3.8

Great

TrustScore 4 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(79)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great service from Alan and his team on…

Great service from Alan and his team on quick delivery 🚚

Products are back to how they was before they was messed with giving me great results on clients cars making it much more easier to work with. Long they may continue keep up the good work. Can’t wait for my next order 👍

October 30, 2026
Unprompted review
Rated 5 out of 5 stars

Been using the Autobrite direct brand 10 years+

I've used Autobrite products for years since around 2016 and I was delighted to hear that Alan had taken over the business and rebuilding the Autobrite direct brand. I will continue to enjoy the products and experience new products when released. Alan is so helpful and attentive and he is the man for the job for taking the business forward. I enjoy using all of Autobrite products and they always do what they say they do and leave a great finish while being easy to use and great value for money. Alan values all of his customers and the customer service he provides is second to none. I Highly recommended Alan and the team at Autobrite direct.

October 28, 2026
Unprompted review
Rated 5 out of 5 stars

Autobrite Direct are back

Autobrite Direct are back! And they are great again 👍. I’m a professional Valeter/detailer and i run GT Valeting. I was looking to replace one of my suppliers due to recently being let down.
I used to AD chemicals &polish pads before they shut and am so pleased to have them back in my business.
Alan has been great with assisting with a trade account and delivery was fast. I can’t wait to start valeting with these chemicals again.

October 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Autobrite 🔥

I use Autobrite products on a daily basis to achieve the best results I can when working on cars! They are easy to use and provide such a good finish. I can’t recommend Autobrite products enough to make the car look like new again! I tried Magiseal for the first time and it was unbelievable. The gloss and protection it adds to the car makes it feel brand new! The customer service is amazing. Alan and Geoff (Gl Reflections) makes it easy to understand what the product can do! Definitely recommend to get that finish on a car everyone wants!

October 18, 2026
Unprompted review
Rated 5 out of 5 stars

Better than mosschem which claims to be…

Better than mosschem which claims to be good until i bought there 5l Magiseal equivalent. Wasn’t at its best and they must dilute it down.
Went back to autobrte as you know what your getting and can’t fault them. There magiseal is better. Now the new owners are running lets get these 5 stars coming in

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve dealt with Alan for years

I’ve used Autobrite Direct products for quite a while now and always found the quality and customer service excellent.

I also know the new owner personally and can honestly say the company is in very good hands moving forward. He’s hardworking, genuine, and passionate about doing things properly rather than just chasing quick sales.

It’s great to see a well-known brand getting a fresh start with someone who genuinely cares about both the products and the customers. Wishing the whole team the very best for the future — looking forward to seeing the business grow again.

Jamie Keane

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Autobrite products for…

I’ve been using Autobrite products for years and it was a real shame to see the previous owners run it into the ground.

Glad to see the brand and old formulations have been rescued by the new owners. Having dealt with Alan and his team for many years I’ve no doubt that the Autobrite brand is now in safe hands.

May 3, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Back in January 2026

Back in January 2026, I posted a review about an order I placed back in August 2025 & was not fully honoured. Now I will give credit were it is due & this is it. I contacted AD in February asking about items missing from the original placed order & to my surprise I received a reply asking for details of the missing items, these details I forwarded to them & though & behold I was then informed goods will be delivered. True to their word 3/4 days later items arrived & they were the original AD products. So, yes I had a whinge but pleasantly surprised & happy to receive a reply with the items following on & arrived February 7th.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I’ve been using Autobrite Direct products for a quite a few years now through Alan at Autobrite Direct Ireland and the service has always been fantastic. The products are top quality and have consistently delivered great results.
Alan has always been brilliant to deal with – friendly, knowledgeable and always willing to help or offer advice when needed. It’s that level of service that keeps me coming back.
Now that Alan has secured ownership of Autobrite Direct, I’ve no doubt the brand will continue to grow while maintaining the same great customer service. Wishing him every success with it – thoroughly deserved!

March 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Been using Autobrite Direct for ages

Been using Autobrite Direct for ages, so glad they’re back under Alan, with the new ownership it actually feels like the brand’s getting back to what it was.

Abyss is brilliant and Magifoam has always been a go-to for me, but Purple Velvet is honestly still the best in the market in my opinion. The smell is amazing!

I’ll definitely keep using their stuff 👍

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Posts removal…

I posted two reviews at the beginning of this month about issues I have had with this company. The last one being that I had driven down from Preston Lancs to try & find out about my remaining order. I did post that on arrival, the place was all locked & the premises was up for sale & pointing out like quite a few other people we will never see our orders again let alone get a refund. Both posts have disappeared from the Trustpilot review, Why?

January 22, 2026
Unprompted review
Autobrite Direct (Technical Brands UK & Ireland Ltd) logo

Reply from Autobrite Direct (Technical Brands UK & Ireland Ltd)

We’re genuinely sorry to hear about your experience and understand your frustration.

In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.

Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.

Technical Brands UK & Ireland Ltd T/A Autobrite Direct

Advertisement
Rated 1 out of 5 stars

Terrible company. Avoid.

Terrible company. I believe now changed their name to Mosschem LTD and Autobrite UK. Be aware! Been buying from them for years. The delivery times have always been very, very slow, but I am still waiting for my order from October 25 to be completed. Don't think I will ever see the goods, so they have stole my money.

January 2, 2026
Unprompted review
Autobrite Direct (Technical Brands UK & Ireland Ltd) logo

Reply from Autobrite Direct (Technical Brands UK & Ireland Ltd)

We’re genuinely sorry to hear about your experience and understand your frustration.

In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.

Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.

Technical Brands UK & Ireland Ltd T/A Autobrite Direct

Rated 1 out of 5 stars

This company has now gone bust and trading as Autobrite UK

This company has now gone bust and no longer full filling the October orders. I am still owed part of my order like others with some people completely out of pocket. AB Direct have closed the old warehouse and it is now up for sale. They are now trading as Mosschem LTD and Autobrite UK from a new unit in Stoke. New website mosschem.co.uk
Trading like nothing has happened. Absolutely brass neck of them is that they are offering discounts on the new website

January 14, 2026
Unprompted review
Autobrite Direct (Technical Brands UK & Ireland Ltd) logo

Reply from Autobrite Direct (Technical Brands UK & Ireland Ltd)

We’re genuinely sorry to hear about your experience and understand your frustration.

In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.

Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.

Technical Brands UK & Ireland Ltd T/A Autobrite Direct

Rated 1 out of 5 stars

I placed an order back in October 2025 still not delivered

I placed an order back in October 2025, nearly £200 of stock and am still waiting for my order to be delivered. I appreciate that during sales periods they indicate that a delay on deliveries can be experienced, up to 4 weeks, but we are now talking 3 months. Up until just before Christmas they were respondeding to enquiries but just asking me to be paticent as they are dealing with a back log of orders owning to the sales, butnow are not evn responding to further enquires and further investigation suggest that they may well have gone into administration and restructed into a different company, which if true is well out of order and means that they will no longer get any of my business in the future. I suppose I will have to contact my credit card company and look to get a refund for the unfulfilled order that way. Very disappointed and feel let down by the lack of honesty and transparency. Please be aware of the situation.

January 9, 2026
Unprompted review
Autobrite Direct (Technical Brands UK & Ireland Ltd) logo

Reply from Autobrite Direct (Technical Brands UK & Ireland Ltd)

We’re genuinely sorry to hear about your experience and understand your frustration.

In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.

Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.

Technical Brands UK & Ireland Ltd T/A Autobrite Direct

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look