Autooltech Reviews 

Ordered an ice blasting machine.
They get 1 star for quick delivery. However, the machine never worked. Customer service is awful. After days of messaging and then having to open a case with PayPal, they finally agreed to issue a refund on the condition I pay for postage back to China. It’s a heavy machine and the cheapest quote is in the hundreds of pounds.
I wouldn’t purchase anything from these again.
I am now having to go through legal channels to get my money back

I've had a problem with an accessory for SDT 206. I've requested warranty support and a replacement part was received from China within one week. I am very satisfied with their after-sales support. I will definitely purchase more products from Autool for their quality and durability. Thanks

great feedback from this guys.fixed my problem.Well done .

I purchased a BT 760 battery tester from Autool After a few months, the cable broke. I contacted AutoTool service, and Nicole was extremely helpful. He was very polite and arranged a replacement cable free of charge, sent directly to me in Dubai. I didn’t expect this, and I truly appreciate his excellent service.

Nicole was very helpful, professional, and responsive throughout the whole process. She answered all my questions clearly and provided excellent support. Communication was smooth, and she made everything easy to understand. I am very satisfied with her assistance and would highly recommend her. Thank you, Nicole!

Excellent customer service. Nicole was very kind, professional, and helpful throughout the whole process. She answered my questions clearly and helped me with the replacement parts for my machine. I really appreciate her attention and support. Highly recommended.

Nice tools and equipment, and a very good service! Always fast reply from Nicole. Professional and polite! Makes it easy for me to purchase more from Nicole at Autool.

I had a problem with a new battery tester, they did troubleshooting that same day and decided to replace it. Everything was very fast. 10 stars. I have many devices from this brand and I will always recommend them. Nicole took care of the whole process, thank you 😍😍

“Excellent service from Nicole, with a trustworthy and confidence-inspiring attitude.”

Very good. I really Very surprised when gating a/s service. Autool i am recommend.

Good Story This one !
I purchased a LM120+ and in works great. So i also Purchased a LM100 but it was not reading correctly. I contacted them via the support email and got immediate response. After confirming the defect They immediately sent out a new LM100 and it works correctly. I will definitely purchase from them again. They are true to there word. I live in NSW Australia and it took only a week to receive the replacement.

I ordered a Ducati unit in January and received a Harley unit. I have been asking for a replacement ever since. They have not corrected their error and it is now mid-March. This is a scam, stay away from this vendor, they just want your money even though they send you a brick...

Long story short:
Parts are very good, company service very poor.

In detail:
I have now bought five M90 OBD on-board computers for my family and myself,
Which we have installed in BMWs and Minis.
We all find the devices very good and they work reliably.

But one of them was defective the first time we tested it (voltage display wrong, not adjustable, etc.).
Unfortunately, we did not get a new appliance - despite the supposed guarantee.

After more than a month with countless emails, sending pictures, descriptions of the damage:
The same phrases repeatedly, but no solution, no help, no replacement device.

In the end, our only option was to throw it away and buy a new one. Annoyingly, unfair and only waste of time!

So: We will buy these or identical appliances again at any time. But > NEVER again from autooltech.

BTW: If these facts were disputed:
We saved the complete communication to proof, if neccessary!

All service and production perfect. Tammy the work is amazing.

Always a great collaboration with Autotooltech. A permanent contact person with whom you can text. Good prices and a fast delivery time thanks to their warehouses in Germany. Thanks again Peter!