Gruppo Autotorino Reviews 

Costumer services, warranties, vehicle suggestions that suits for you or whatever type of vehicle you want. The people who works inside they assure you that you understand the whole process, the things to do. It’s a good service excellent for all the employees.

Aggiornamento 18/09/26: alla fine siamo andati alla filiale Regio Emilia per vedere l'auto e il venditore X-peng lì è stato MOLTO disponibile; un credito per la filiale; vorremmo aver ordinato l'auto con lui! Ho avvisato che il nostro ordine probabilmente non verrà consegnato fino al 2027!

Update 18/09/26: We ultimately went to the Regio Emilia branch to view the car and the X-peng salesperson there was VERY helpful; a credit to the branch; wish we had ordered the car with him ! Did advise that our order is not likely to be delivered until well into 2027 !

Abbiamo deciso di acquistare il nuovo top della gamma Xpeng LO3 Ultra dopo aver confrontato varie opzioni. Abbiamo parlato con il rappresentante di Modena e abbiamo fatto un ordine anticipato per l'auto da 46.000 € nonostante non avessimo un esempio nello showroom; la reputazione di Xpeng e la qualità dei materiali ci hanno convinto. Eravamo il terzo cliente ad aver preordinato l'auto e un'auto demo era prevista nello showroom dal 07/09 al 09/09. Così molto delusi dal servizio clienti Autotorino siamo stati quando abbiamo confermato di venire allo showroom per vedere l'auto il 08/09 per essere solo detto "l'auto è già andata". Spero solo che l'ulteriore servizio fornito da Autotorino non sia così male in quanto sicuramente intaccherebbe la nostra fiducia nel marchio Xpeng. Aggiorneremo di nuovo quando finalmente avremo loro notizie o quando l'auto sarà pronta per la consegna alla fine dell'anno.

We decided to buy the new top of the range Xpeng LO3 Ultra after comparing various options. We spoke to the Modena representative and made an advance order for the €46,000 car despite not having an example in the showroom; the Xpeng reputation and quality of materials convinced us. We were the 3rd customer to have pre-ordered the car and a demo car was due in the showroom to view from 07/09 - 09/09. So very disappointed in the Autotorino Customer service were we when we confirmed to come to the showroom to see the car on 08/09 to only be told "the car has already gone". I just hope the further service provided by Autotorino is not also so bad as that would certainly dent our confidence in the Xpeng brand. Will update again when we finally hear back from them or when the car is ready for delivery at end of the year.

I bought a Mini Cooper S Cabrio for my wife. Alex and Deborah delivered the car significantly ahead of schedule, and performed wizardry all along my customer journey. This particular BMW-Mini dealership in Parma is extraordinary, and the professionalism is top. Thoroughly recommend this dealership. 10/10.

Personale cortese al front office mentre le impiegate d'ufficio sono maleducate.

🌟🌟🌟🌟🌟
Excellent service and true professionalism!

I am extremely satisfied with the official Mercedes-Benz service at Gruppo Autotorino in Trieste. From the very first contact, the staff were friendly, knowledgeable, and very helpful. My issue (a faulty alternator) was taken seriously, and despite the unexpected situation, they quickly found a solution.

The diagnosis was clear and well explained, and the repair was carried out promptly and professionally. I especially appreciated the great communication – I was regularly updated on the status of the repair and felt well taken care of throughout.

A big thank you to the whole team – it’s clear that real professionals with a passion for their work are at this location. I can highly recommend this workshop to any Mercedes owner!
Gruppo

Personale molto cortese e disponibile.
Ringrazio Raimonda ed Edoardo di AUTOTORINO Verona.

The trust with them in the process of my car purchase in Rome is now completely broken. I am now just trying to get the funds I have sent to them for the full car purchase returned and they are not even replying to the emails any more. I am resorting to this public shaming in the hopes that it will help me get my money back.

You have replied and the case continues to be handled in a manner that lacks customer courtesy, professionalism and timeliness. I would warn anyone from dealing with Autotorino. This experience has broken my trust as these procedures are completely muddled and keep shifting as the discussion proceeds. While my own protocol team continues to try to deal with you, I would actually prefer to not proceed as I even suspect that there may be issues with the vehicle being sold.

Update from 19 December: This has continued to be the worst experience ever and we got stuck with having to continue with the purchase as I had mistakenly paid in full - they have taken advantage of me and been negligent. Now, the car delivery is botched - they knew they were meant to give me the vehicle today only to realize they did not send the license plate (to be sent separately) in time. This means that they will likely further delay the delivery of my car into January (as I am traveling for holidays).

They have invented procedures with additional documents to sign, and gave no idea of the proper procedures for diplomats/UN. The worse 2 months wasted on them not dealing properly with me at any given step. I reiterate that you should not trust them at all.

Officina Mercedes seria ed efficiente. Personale preparato e cortese.

Personale cortese ed efficiente.
Trattandosi di tagliando service contracts MB l’intervento è stato gestito in totale gratuita’

Puntualità , efficienza, gentilezza

Fantastico

Personale Socievole disposto all’ascolto e professionalmente Competente

che dire personale super preparato e di una gentilezza super

Ho trovato disponibilità cortesia competenza e professionalità.

During the week of June 13, I was in the Dolomites by motorcycle (BMW R1200 GSA LC). For the first time in 25 years of riding BMW motorcycles I had a malfunction of the engine. The nearest BMW dealer was Autotorino Concessionaria BMW in Pordenone. When I got there I was received very kindly. I reported my problem to Mr. Fabio Sellan who immediately sent a mechanic to check my bike. After two hours the problem was solved by Cristiano the mechanic. With the message that this was service I got my key back. This is what I call service with a capital S. My vacation was saved. Thank you very much Cristiano and Fabio.
The guy from the Netherlands

Efficienza e gentilezza in questa concessionaria veramente super!

Personale cortese e disponibile a soddisfare ogni richiesta.
Molto professionali e competenti

I had a breakdown with my German Mercedes van in February 2022. Autorino helped me in a very uncomplicated and friendly manner. My vehicle was towed and the next day a friendly member of staff picked me up and took me to my vehicle. Thank you, you helped me a lot.