autovia.it - Malpensa Aeroporto Reviews 

I rented a car from Autovia at Milan Malpensa and this was one of the worst car rental experiences I have ever had.
I was supposed to pick up the car at 3:00 PM, but due to the extremely long queue at the branch, I was only able to collect the car at around 5:00 PM. Despite this, I returned the car the following day at 4:00 PM, before the agreed return time.
However, approximately 10 days later, €288 was charged to my credit card. I contacted them through Booking, and they admitted that there had been a system error and that I had been incorrectly charged for two days of rental. They told me that they would refund only a small part of the amount. I am still waiting for this refund.
Even more concerning, I was charged for services and items that I did not use or receive. The charges included navigation, taxes and a vehicle category upgrade.
I rented an automatic transmission car, but I was given a manual transmission car. Despite this, their system apparently charged me as if I had upgraded the vehicle category. I was also charged for navigation, even though I never used it.
It is extremely difficult to contact the branch. Getting any response is almost impossible, and the customer service I experienced was rude and unhelpful.
Overall, this was a very frustrating and disappointing experience, and I deeply regret choosing this company.
I absolutely do not recommend Autovia and I will never rent a car from this company again. If you are planning to rent a car at Milan Malpensa, I strongly recommend choosing another company.

Awful experience at Malpensa airport. Staff were rude and we had to wait nearly an hour for the car despite the fact there was only one other person in front of us in the queue and 3 staff 'working' behind the desk.

The car itself was fine, it was far from new and did have some damage on it when we picked it up which they pointed out to us.

When we returned the car the guy checking it said that there was a stone chip on the roof that we had to pay for. Honestly you could hardly see it at all and although we had taken pics of the car I hadn't taken any of the roof so couldn't prove otherwise. The guy literally said 'it was probably there before but it's not written down so you have to pay' he then told us it was 405 euros as that's what his iPad said! Of course we said no and we are now battling with customer services!

I appreciate that we can't prove if this stone chip was there before or not, but it certainly isnt 405 euros worth of damage.

Avoid this company they are a joke

Great rental company in Malpensa
All the staff is very polite

Had problems with shuttle pick up. They could not be reached on number provided so ended up paying taxi to take us to pick up location . As soon as taxi left we realised that Autovia offices where not there and someone told us that they had moved location. So again we had to go back to airport. Fortunately we finally managed to reach the company on what s app . Company told us that they had moved location but not all websites had this info updated.

Staff was super nice one! Easy to rent and customer service was good! Also took care Of my Son while he was trying to make all the papers For us ready to get the car. Felt that I can trust the company and workers. I would rent car again for sure from autovia

Booked a car with AutoVia via EasyJet.
AutoVia refused to release the car because my credit card had less than 6 months validity on it, though the easyJet T&Cs said nothing about this. They also refused to accept other cards from me or my travel companions. The receptionist was unhelpful and just said words to the effect of 'Sort it out with EasyJet - if you use these cheap operators what can you expect. If you booked direct with us you would get our full terms given you (they fitted into a large lever arch file).
The same thing also happened to the customer in front of us, who I'd met during the long wait for the shuttle.
In the end had to book via the adjacent hire desk. EasyJet have refused any refund. Combined with the preceding EasyJet flight cancellation, this made for a pretty disastrous start to the trip.

Very polite personel, quick service and great cars!

Everything ok if you respect the contract

GOOD EXPERIENCE

good car, good price, good booking process, a little bit far from the airport, but shuttle was OK

This has been one of the worst car rental experience I have encountered.

I returned the vehicle in excellent condition, yet I have since received a charge of €407 for alleged 4.5cm line scratch on the front bumper that was already present on the vehicle when I collected it. Fortunately, I took photographs at the time of collection, which clearly show the pre-existing damage. Despite providing this evidence, the company appeared more focused on processing payment from my card than fairly reviewing the facts presented.

The collection and return process is also inconvenient. Customers are required to take a shuttle from the airport departure area and travel a considerable distance outside the city to reach the rental office, which adds unnecessary complexity and inconvenience to the journey.

Based on my experience, I would strongly advise travellers to exercise caution when renting from this company. There are far more reputable providers available, and I will certainly be using companies such as Avis Budget Group in the future rather than independent operators promoted through airline booking channels.

For anyone travelling to Italy and considering a rental through this provider, I would recommend researching alternative options before booking.

NB: You will not be able to contact the Customer care team to talk to someone human that will be willing to hear your perspective. All you can do is send an email.

I absolutely wouldn't recommend - will gladly use AVIS next time

We called 15 times and waited for 2 hours but their pick up shuttle bus never came. Why don't they just tell the truth on the phone (that they cannot, will not), instead of promising twice to come, and never do so? Spare their customer and themselves the nerves and frustration.

Similar experiences to orher reviews. Not only was the service in Milan rude, I actually think the company is a scam. They cancelled my pre booked and paid car because my flight was delayed. I’d even called to say the flight was delayed, I then accepted an exorbitant price hike because I now had no car and then they wouldn’t accept the same Wise Visa card I had paid with previously. Every person that day had to pay extra in their pre booking or one other couple ended up with no car. Had to go back to the airport and rented a car in minutes from Europcar ( with a smile). After reading the reviews how they have scammed lots of people, I think I dodged a disaster.

Stay away, not serious, lot of extras, not at the AirPort but in the bush, and long time , jo yo 30 min to wait at the desk. Bad, realy bad.

I would leave 0 stars if possible. A queue of 8 people took 2.5 h. 2 guys at their desks, every now and then one of them just left customers sitting and went on delivering the keys.

Extremely slow, seems like there's no procedure. They need 30 min per car, I've never seen something like this. Awful

I was scammed by Autovia at Malpensa airport. Three months after the rental I received unexpected charges. At the time of hiring insurance charges were excessive. The vehicle was dirty. I would not recommend them to anyone.

Good car, but most importantly the customer service. Hats off to Mohammed at Malpensa Airport office (King Parking).