I have applied loan and got rejected due to my resident permit expiry is near. After again applied with low months and application was accepted. However, they were unable to provide post-ident. I cont... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have applied loan and got rejected due to my resident permit expiry is near. After again applied with low months and application was accepted. However, they were unable to provide post-ident. I cont... See more
Company replied
they are quick and uncomplicated,their customer service is top notch,everything is done online and in a few days you have your credit paid out.This is the place to run to for people with low income an... See more
Company replied
I can really recommend auxmoney to anyone who is looking for a credit decision. Almost everywhere, my credit requests were rejected. I was only successful with auxmoney. It takes like two weeks to pay... See more
Company replied
I’m writing in English because my German isn’t very good. Overall, I had a great experience with the process — it was quick, efficient, and completely handled online without any extra hassle.
Company replied
Written by the company
Written by the company

Kasernenstraße 67, 40213, Düsseldorf, Germany

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Update after their answer: I have already contacted them and am currently being ghosted following my answer to this insane email:
"In your case, a change to the payment plan could only be considered if the residual debt insurance were cancelled.
Please note that in this case, insurance coverage would no longer exist and no binding commitment can be made in advance for a change to the payment plan."
Scammers, through and through!
**
If I could put 0 star, I would.
Despite paying every month for the Worry-Free package, every time I asked to make a change to my payment plan or to pause the repayments due to job loss and extreme financial hardship, I was bounced from one service to the other before having my requests rejected.
I have been repaying my loan religiously for the past two years and yet, am not allowed any help when in a time of need, resulting in me not having any money for food and medicine.
They insist on you calling them but absolutely refuse to speak English when you do.
Terrible service and terrible employees.

Reply from auxmoney

Reply from auxmoney
The agent was unfriendly different as what I've thought and end the Identification Call and told me I should talk to Bank. Agents should have more Patience in terms we have different Language... Because of this application wasn't approved

Reply from auxmoney

Reply from auxmoney
Horrible harassment over signing up for the care package after I asked multiple times to stop the calls. Complete lack of social skills when speaking to customers, as is standard for Germany.

Reply from auxmoney

Reply from auxmoney
It's an awesome experience and help you to secure your loan without stress

Reply from auxmoney
Everything was smooth, helpful, always there to help. Just amazing Team. I can only recommend.

Reply from auxmoney
It was the worst experience i had in my life with a bank.. I started the loan aplication un the end of February. Its now the middle of March and everything is still not done.. Every step of the process takes ages and its a very very slow process. The video call identification was just a dezaster.. the women that walked me through the signing of the contract was very rude and unprefessional, at some point she even yelled at me. after i got to the next step of signing the contract.. i still waited for a week and money didnt arrived still to this day.

Reply from auxmoney
I am really happy that there are some good people still on our planet , who are always happy to help…In critical times you support me a lot. Big Thanks to the auxmoney TEAM and wish you all the very best 💥✌️🫡

Reply from auxmoney
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.