Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it... See more
Company replied
Great services for the money. Customer service has improved greatly in the last 6 months. There are a few glitchy things here and there, but overall it is a great value and I enjoy the full servic... See more
Company replied
I used this site to do an application for my apt. IT went smooth. I got approved and found my landlord uses a different service for their rent collections. it is a good tool to add multiple appli... See more
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Company details
Written by the company
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Contact info
901 E. 6th St., Suite 500 , 78702, Austin, United States
- 3122929347
- support@avail.com
- avail.com
3.8
Great
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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rent
This company is a big racketeering…
This company is a big racketeering fraud. This is probably a great way for people with money to pay rent. However, if you're like the millions of us barely scraping by in our MAGA world right now, it is a nightmare. They try to take rent out the day before it is scheduled to come out. This has happened several times. Which causes rent to bounce and then they conveniently get to attach more fees when this happens. Myself and four others are currently talking to a pro bono attorney office over the hardships you can understand this has caused so many of us. Millions of Americans in today's horrific economy are already struggling enough and this company is awful!
July 23, 2026
Unprompted review
Reply from Avail
We're sorry to hear about your experience. We can't discuss account details publicly, but our support team is happy to help — please reach out to us directly.
Cannot stop messages that rent is past…
Cannot stop messages that rent is past due despite two calls to customer service
May 1, 2026
Unprompted review
AVAIL MAKES IT SO EASY TO PAY RENT
AVAIL MAKES IT SO EASY TO MAKE MY MONTHLY PAYMENTS ON TIME.
June 12, 2026
Unprompted review
Reply from Avail
Hi Joe,
Thank you so much for the review! We absolutely love hearing that Avail makes paying your rent a breeze. Helping you keep those monthly payments quick, easy, and stress-free is exactly what we aim for.
We truly appreciate you taking the time to share your experience!
Marketing not working
So far not real impressed I was able to input my property information, but so far have only received 2 responses in the lst couple weeks trying to rent it out. Seems the sources you post with are not popular in Idaho Falls.
April 20, 2026
Unprompted review
Reply from Avail
Hi Breanna,
We’re sorry to hear that you haven’t seen the volume of leads you were expecting for your property in Idaho Falls. We know how important it is to fill a vacancy quickly, and we’d like to help you get more eyes on your listing.
While Avail syndicates to over a dozen of the top rental sites (including Realtor.com, Redfin, and Rent.com), lead volume can sometimes be affected by local market trends or listing optimization. We’d love the chance to take a look at your listing and offer some tips—such as adjusting your photos or description—to help it stand out in your specific area.
Please reach out to our support team at support@avail.com so we can troubleshoot this with you personally and help you find the right tenant!
Not for canadians
Tried to post my home for rent but was unable to complete the posting because verfication requires last 4 digits of social insurance number which I don’t have as a Canadian so unable to use the platform. Disappointing.
April 4, 2026
Unprompted review
Reply from Avail
Hi Jill,
Thank you for the feedback regarding your experience. We’re sorry for the frustration you encountered while listing your property. We are so sorry to hear that further clarity may not have been provided.
To clarify, Avail does support users who are either listing a U.S.-based property. There are some steps that have to be taken to verify the user’s identity, but there are a few options available. I have followed up via email so we can help you through the verification hurdle you encountered.
Please contact us at support@avail.com if you are in need of further assistance.
Great Experience
First time working with a Landlord who uses a company, that reports rent payments, to the credit bureaus. I am currently on my second lease.
July 31, 2025
Reply from Avail
Hi Rosie,
Thank you so much for this amazing review! We are thrilled to hear that you’re having such a great experience and that you’ve stayed with us into your second lease.
We take great pride in offering rent reporting to TransUnion because we believe your consistent, on-time payments deserve to be recognized and used to work for your benefit. It’s a powerful way to help tenants build their credit history while simply paying their rent.
If you have any questions about the Avail site, please don't hesitate to reach out. We are happy to help where we can!
So was interested in a house for rent…
So was interested in a house for rent but when I checked the address completely different house... BEWARE
March 14, 2026
Unprompted review
Reply from Avail
Hi Sara,
Thank you for bringing this to our attention. We are deeply concerned to hear about the discrepancy you found regarding a property being listed through Avail.
Please know that we take all reports of fraudulent activity or misleading listings very seriously. Maintaining the integrity of our platform and the safety of our users is our highest priority, and we have zero tolerance for deceptive practices.
We would like to investigate this specific listing immediately to ensure no one else has a similar experience. Could you please contact our customer care team with the details of the property in question?
We are committed to making this right and would appreciate the opportunity to help address your specific situation.
High cost, poor service, bad choice for small landlord
Avail is an example of a small company that built a great product for landlords, but then got acquired by a larger company (Realtor.com) that more than doubled prices and destroyed the excellent customer service. Phone support used to be great. Now their phone support is not available during published times and I have been on hold today for 90 minutes. Also, AVAIL charges $9/month per rental unit (highest price I've seen) and yet I discovered that they've been overcharging me (not hard to do the math) ever since I removed a property from their site almost a year ago. When trying to alert Avail of this error, I haven't been able to get a reply from them by phone or by email. For a small landlord who wants an economical, efficient way to collect rent online, I recommend you look elsewhere.
March 6, 2026
Unprompted review
Reply from Avail
Hi Marc,
Thank you for sharing your feedback. We truly value the long-term relationship we’ve had with you, and it’s disappointing to hear that our recent support experience didn't meet the high standards we strive for.
We want to personally let you know that we have reached out to you directly via email to address your concerns regarding the wait times and your account billing.
We are currently in a significant growth phase, hiring and training new team members to ensure our "Priority Support" lives up to its name and that our response times return to the level our landlords deserve.
We look forward to continuing our conversation via email to make sure everything is resolved
Landlords be aware - fraud scheme on avail
Landlords, Be Aware.
There is a serious fraud scheme going on the Avail platform where a former tenant can dispute a legitimate payment after moving out and Avail immediately pulls the money from your account with no notification, no verification and no request for documentation.
If a tenant can simply click dispute and Avail automatically drains the landlord’s account, this platform is a major liability. It provides ZERO protection for landlords and hands all the leverage to dishonest tenants.
Avail is not a safe system.
If you value your money, do NOT trust Avail with rent payments, you can lose funds instantly without any due process.
—————
Update:
After posting this review, Avail responded with a generic explanation about their ‘process’ I need to make this very clear, their reply is not accurate in, in fact it’s misleading.
For starters, Avail did not notify me of anything, either being a dispute, or a temporary hold, totally nothing. The money was simply pulled from my account with zero communication. If there is supposedly a ‘process’ landlords are not included in it. No email, no warning, no request for documents.
Your customer support also admitted that the billing department cannot be contacted directly and that there is no timeline at all for a response, it can be weeks or months, no one knows. That means landlords are stuck waiting for weeks while their money is taken. I saw another landlord’s 3months of rent was taken for the months that are in the middle of the lease. That is not a fair or transparent process.
If what you claim were true, the landlord would at least get a notification saying, ‘A dispute was filed, we are temporarily holding funds pending review’ But nothing like that happened. The money was just removed.
This situation is unacceptable and this will be reported to the respective authorities. Avail needs to stop pretending that landlords are protected here. We are not. The platform leaves landlords in the dark. That is the reality, it’s totally a fraud.
January 26, 2026
Unprompted review
Reply from Avail
Hi,
Thank you for sharing your concerns — we understand how alarming and upsetting a disputed payment can feel, especially when you’ve acted in good faith as a landlord. We want to clarify that Avail does not remove funds arbitrarily or without process. When a tenant files a payment dispute, it is handled through the banking network’s ACH dispute process, which requires Avail to temporarily debit the funds while the dispute is formally reviewed by the banks involved.
This process is not a determination of fault, and it does not mean the tenant automatically “wins.” Landlords are given the opportunity to provide documentation and context, and the outcome is ultimately decided by the financial institutions governing ACH transactions—not unilaterally by Avail.
We recognize that this experience can feel sudden and unfair, and we agree that clearer communication and guidance during disputes is critical. Your feedback is important and helps us continue improving how we support landlords through these situations. We strongly encourage you to contact our support team directly so we can review your specific case and ensure you’re informed at every step.
We appreciate you taking the time to raise this and are committed to supporting both landlords and tenants in a fair, compliant, and transparent way.
I called Avail to update my phone # as…
I called Avail to update my phone # as I purchased a new phone. The young lady that took my call said everything was good to go for me to get a verification code so I could access my profile which did not happen. So I called back and spoke with Anthony he then told me it would take 24 hours to get the issue resolved on their end. I waited 3 days and still cannot get the verifacation code. I called this morning and Anthony answered after I was on hold for 29 minutes and then rudely hung up on me after I gave him my name. In all todayI have been on hold for 90 minutes without anyone taking my call. Their help page says that they answer the phone in 3 minutes or less. I am trying to schedule a rent payment.Additionaly I was still on hold for another 45 minutes !
December 31, 2025
Unprompted review
Reply from Avail
Hi Jack,
Thank you for sharing your experience. We sincerely apologize for the frustration and time spent trying to update your phone number and access your account. Long hold times, delayed resolution, and being disconnected from a call are not acceptable, and we understand how stressful this was—especially while trying to schedule a rent payment.
This experience does not reflect our service standards, and we appreciate you bringing it to our attention. We are currently in the process of growing our time to decrease those wait times.
We have followed up with detailed instructions via email in an attempt to help with a solution if your issue persists. We can confirm that wait times are currently stable, so if you have any questions, please don't hesitate to reach out to us at 312-292-9347 or at support@avail.co.
Great exposure
I received several inquiries, even though I didn't rent to these inquiries. My home got alot of interest
December 9, 2025
Reply from Avail
Hi Sue,
Thank you for sharing such kind words regarding the Avail platform! We are happy to hear that you are pleased with the interest your home received when listing with us. You may be pleased to know that we have added even more listing partners. So, we hope that your next listing brings you even more leads.
If there's ever anything we can do to help make your experience better or if you have any questions about the Avail site, please do not hesitate to reach out to our Customer Care team!
The transparency of what the tenants are doing in setting up their rent payments
The transparency of what the tenants
September 24, 2025
Reply from Avail
Hey David,
Thank you for sharing your feedback! We’re thrilled to hear that you appreciate the transparency our platform provides in tracking tenant rent payments. Making it easy for landlords to stay informed and feel confident about the process is exactly what we aim for. Your experience motivates us to keep improving and providing a seamless experience for both landlords and tenants.
Rent
Customer service was very efficient and very helpful and answered all my questions .
September 18, 2025
Reply from Avail
Hi Debra,
Thank you for your fantastic feedback! We are so pleased to hear that our customer service team was able to provide a helpful and efficient experience for you.
Our goal is to ensure every user feels supported and has their questions answered completely, and your review confirms that our team is achieving that. We truly appreciate you taking the time to share your positive experience!
good for application for apt/ hme
I used this site to do an application for my apt.
IT went smooth. I got approved and found my landlord uses a different service for their rent collections.
it is a good tool to add multiple application in searching for a apt/ home.
August 11, 2025
Reply from Avail
Hi Whitney,
Thank you for taking the time to share your experience! We’re so glad to hear the application process went smoothly for you and that the platform supported you in securing your apartment. Even if your landlord uses a different system for rent collection, it’s great to know you found value in using our tools during your housing search.
Our goal is to make applying for a home as stress-free and accessible as possible, and feedback like yours helps us continue to deliver on that promise. We truly appreciate you sharing how the platform worked for you, and we wish you the very best in your new place!
Owner/manger
Avail makes tracking rent payments a breeze, and send out automatic late payment notices. Easy to screen potential tenants and removes a lot of the headache a small rental business owner may face. Have recommended it to other friends and they have also found success with the avail software. We manage 7 units and Avail has made tracking rent and fees easy.
July 31, 2025
Reply from Avail
Hey Amy,
Thank you for sharing your experience! We’re thrilled to hear that Avail has made managing your rental units smoother—from tracking rent and fees to screening tenants and sending automatic notices. Knowing that it’s helping reduce the day-to-day challenges of running a small rental business means a lot to us.
We also really appreciate your recommendations to friends—it’s wonderful to know that others are finding success with Avail too. Managing 7 units is no small feat, and we’re so glad our platform can make the process easier and more streamlined for you.
Please don't hesitate to reach out if you need anything moving forward.
You all were very good with helping…
You all were very good with helping with the issue I was having trying to get into my account. This had been going on for about 3 months and I couldn’t pay my rent.
The nice gentleman I spoke with talked me through the process and helped my get back into my account. He was very patient and understanding with me. Again Thanks
July 22, 2025
Reply from Avail
Hey Cheryl,
Thank you for letting us know about your experience! We’re sorry to hear about the difficulties you faced accessing your account and the impact it had on your rent payments. It means a lot to know our team was able to patiently guide you through the process and help you regain access. Your feedback is greatly appreciated, and we’re here to support you every step of the way. Please don’t hesitate to reach out if you need any further assistance.
Great website for a small company that…
Great website for a small company that manages under 5 rental properties for themselves. They have all the information from listing, creating a lease, managing your rent income and more. Thanks for helping me navigating the intricacies of rental management.
July 21, 2025
Reply from Avail
Hi Russitu,
Thank you for your thoughtful review! We’re glad to hear that our platform is a helpful resource for your small rental portfolio. Providing clear, comprehensive tools to support every step—from listing to lease creation and rent management—is exactly what we strive for. It’s wonderful to know we’ve been able to assist you in navigating the complexities of rental management. If you ever need further support, we’re here to help!
I had trouble setting up rent…
I had trouble setting up rent collection. Despite following the instructions outlined in the education video in the Help Center, setting up the rent collection in the final step was not as straightforward as it was made to seem. In fact, as of this writing, it is still pending. Everything else worked fine including setting up the tenant screening, leases, and linked bank accounts for rent deposit.
July 20, 2025
Reply from Avail
Hey Roger,
Thank you for sharing your experience—we really appreciate your honesty. We're glad to hear that tenant screening, leases, and bank linking went smoothly, but we're sorry the rent collection setup wasn’t as clear or seamless as it should be. Your feedback helps us identify where we can improve, especially when it comes to making key steps more intuitive.
If it’s still pending, our support team would be happy to step in and help get everything sorted. Don’t hesitate to reach out—we’re here to make sure the process works as it should. We offer phone support Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347. Email support is available 7 days a week at support@avail.co.
They do a good job but I will see wh my credit boost starts
Paying my rent on time and now I'm on credit boost reasonly ask again after the first boost
May 27, 2025
Reply from Avail
Hey Andrew,
Thank you so much for your feedback! We’re thrilled to hear that paying your rent on time is going to help boost your credit! If you have any questions or concerns moving forward, don't hesitate to reach out.
Their background check is a joke!
This company is extremely irresponsible and unprofessional. Their tenant background check is a joke. I trusted their background check and rented my property to a guy who was later found to have several court records of failure to pay rent plus eviction and domestic violence. I ended up losing almost eight grands because of this terrible tenant. When I reached out to Avail, asking why their system didn't find any court records of that guy, they just shrugged their shoulders and said that their system can't check my state's data base and their fine print says that they are not responsible for any loss due to incorrect background information. Are you kidding me? If your system can't check those critical information for my state, you should at least warn me!
May 15, 2024
Unprompted review
Reply from Avail
Hi Jun Gu,
Thank you for taking the time to provide this feedback. We sincerely apologize for any frustration and inconvenience you've experienced with the TransUnion report process. We strive to make our service as seamless and transparent as possible, and we regret that this was not your experience.
Your concerns are fully acknowledged, and we appreciate the opportunity to provide clarification. While certain serious offenses may remain on a report indefinitely, many minor offenses are excluded if more than seven years have passed. If court records do not show a conviction, that information is not reported. A formal judgment must be present for a record to appear in a background check.
Additionally, many state and local laws impose further limits on what can be reported. If you'd like assistance understanding your state and local regulations, we're happy to help.
We take these matters very seriously and remain committed to complying with all legal requirements while ensuring fairness and accuracy in our reporting. If you're open to it, we would welcome the opportunity to review your situation further and work toward a resolution.
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