Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it... See more
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Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but... See more
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I used this site to do an application for my apt. IT went smooth. I got approved and found my landlord uses a different service for their rent collections. it is a good tool to add multiple appli... See more
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Great services for the money. Customer service has improved greatly in the last 6 months. There are a few glitchy things here and there, but overall it is a great value and I enjoy the full servic... See more
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Company details
Written by the company
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Contact info
901 E. 6th St., Suite 500 , 78702, Austin, United States
- 3122929347
- support@avail.com
- avail.com
3.8
Great
412 reviews
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Replied to 96% of negative reviews
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rent
Unsuccessful leads and poor communication
I’ve been using for them-over 6-months and have had no success. The leads go nowhere and the applicants don’t seem to comprehend the pre-qualification process. Which leads me to believe they are not applicants at all. Just fake responses coming from them. I’ve emailed their support team multiple times butc get the same response each time. I was guessing at first they were sending all the good leads to agents, but after reading the reviews it seems agents are not fond of them either.
I’m a private landlord with just a few rentals that my husband manages. It shouldn’t be that difficult to find tenants. Zillow has found several tenants in the past. However, they aren’t doing so well, lately. The property’s are within the range for rent in that area, and are clean and units are in good condition.
The properties were under several management companies over the past 30 years and we recently stopped using them a couple of years ago. We had used several in the area but they were not pushing them as they were others.
We noticed businesses with more properties were getting rented much faster. Also, the management companies would allow people access to our properties by providing a key once they gave $40 and provided their drivers license. I’m sorry, but that’s not good enough for us and it’s not safe to give out keys like that to anyone, nowadays.
I didn’t appreciate that way of handling the process and refused to use anyone who treated my property with such disrespect. This day and time there are scammers who will gravitate towards this type of leniency. I would advise against this practice. I spent many years in loan processing/credit and collections management and seen how properties had been destroyed by those who were angry with the process required. Not to mention, other issues that can go wrong.
Renting your property through a management company takes away most of your rights as a homeowner and leaves you vulnerable and them blameless.
Trust me we would rather use a reputable company. My husband does not want to manage them. Unfortunately, just not able to trust any of them in that area after what we went through. Not until they change their practices!
From my experience, if you do choose to use a management company, Read the contracts completely and make sure you understand it well. Seek out the advice of a real estate attorney if you don’t.
Has anyone ever reported the platform?
May 6, 2025
Unprompted review
Reply from Avail
Hi Shirl,
Thank you for taking the time to share your experience. We sincerely appreciate your detailed feedback. We understand how frustrating it can be when expectations aren’t met, especially after investing time and effort over several months. It’s clear you’ve taken a thoughtful and cautious approach to managing your properties, and your concerns about safety, applicant quality, and transparency in the process are completely valid.
We apologize that the leads you received didn’t meet your expectations and that your support experience left you feeling unheard. That’s not the level of service we strive for. Your insight, particularly as someone with a background in loan processing and credit management, is valuable and highlights important areas for improvement.
If you’re open to it, we’d appreciate the opportunity to investigate your case further and see if there’s anything else we can do to address your concerns directly. You deserve a platform that supports your goals and treats your property with the care it deserves.
We hope you decide to stick around and see what Avail becomes. In the meantime, please don't hesitate to contact us directly with any questions about this or anything else. We can be reached at support@avail.co or (312)-292-9347. Thank you!
I have been using Avail since 2018
I have been using Avail since 2018. It is a good website/app that could be great, but they don't seem interested in improving the user interface.
I love the lease creation system, this is actually the only reason I still use Avail. This process is straightforward, easy and professional, kudos Avail.
Other user interfaces, however, are so frustrating and confusing I want to tear my hair out! For instance, to find out if a tenant has paid rent, but it has not hit your bank account is impossible to figure out. Why not just put a notification in your inbox that payment was intitiated. You have to search and search and search and then finally in a buried area of the website you can figure it out, so frustrating.
Another issue is that a tenant recently moved out, but there is absolutely nowhere to tell avai the unit is now vacant and to stop drafting their bank account. It is maddening!!! The tenant got a draft after he moved out and I had to Venmo him his money back.
In my opinion it's as if the designers of the website don't actually use the software. The intentions are good, but execution is mediocre. Please, please please just make it simple and straighforward guys. When Zillow gets its lease creator tool going, I'm outta here.
April 23, 2025
Unprompted review
Reply from Avail
Hi Tim,
Thank you for being with Avail since 2018. Your continued support really means a lot to us. We're glad to hear the lease creation tool has been working well for you and that it feels straightforward and professional. That part of the platform was designed to make life easier for landlords, so it’s great to know it’s hitting the mark.
We also appreciate you sharing your thoughts on the user interface. You've raised some important points, especially around payment visibility and managing move-outs. Those workflows should feel easier and more intuitive, and we recognize there’s room for improvement.
Your feedback is already being shared with our product and design teams. Insights like yours help guide the changes we make.
If you're open to it, we'd love to connect directly and hear more of your perspective. You clearly know the platform well, and your input could really help shape future updates. Feel free to reach out to us anytime at support@avail.co.
Thanks again for your honesty and loyalty. We’re listening and working to make things better.
Avail is very user friendly and helps…
Avail is very user friendly and helps me track of rent payments. I love the reminders.
March 12, 2025
Reply from Avail
Hi Hoang,
We’re so glad to hear you've been finding value in our tools! It’s great to know the platform has been helpful with tracking rent and that the reminders are coming in handy. Thanks for being a part of Avail!
I enjoy the program but think it could…
I enjoy the program but think it could be better with a little effort.
1. Easily exportable or printable Rental Ledgers. I often get request from Renters for a copy of their Rental Ledger, and I end up having to create one from scratch. Of course, I can see your information, but it is not printable in a professional format.
2. Lease Renewals is getting better but still not as smooth as it should be especially when adding the new payment schedule for the tenants. I just don't understand why we can't have electronic signature on Lease Amendments instead of having to print it out and having people physically sign the documents and then upload them back into the system.
3. Would be great to have a section that we could use for potential eviction for tenants that are behind on their rent.
March 7, 2025
Reply from Avail
Hi Richard,
Thank you for taking the time to share this! We sincerely appreciate the feedback and are excited to share that we've already begun working on some of these improvements.
Rental Ledgers – We recognize the value of adding an in-app feature for these reports and have shared the suggestion with our design team for future consideration. Our team will continue to advocate for this. In the meantime, tenants can access their payment records through any of the following methods:
• Landlords can download the "Received Rent Payments" report, remove any irrelevant data or cells, and share the updated version with tenants via email or Google Drive.
• Tenants can reach out to our support team directly with these requests. Simply have them contact us, and we’ll be more than happy to assist!
• Tenants can also download receipts for any payments processed through Avail, either directly from their account or via their email inbox.
Lease Amendments - We couldn't agree more! We recognize that this process can be streamlined and that incorporating electronic signatures would be a game-changer for everyone—ourselves included. We're excited to share that this feature is already on our product roadmap and actively being developed. We look forward to rolling it out as soon as it's ready!
Eviction-Related Resources – Avail currently provides a range of resources for landlords navigating the eviction process. Through our partnership with RocketLawyer, we offer landlords free and accessible legal guidance. Additionally, our help desk features several helpful articles with valuable resources. Visit avail.co to explore our educational materials or contact our team for further assistance.
We hear you and recognize the need for change and growth on the Avail platform, and your voice plays a crucial role in that. We hope you can continue to find value in our services and that you stay in touch with any other thoughts or suggestions you have along the way!
Avail makes property management easy
Avail makes property management easy! I found a great tenant with their help, and the best part is collecting rent on time every month without having to do it in person, thanks to their rent collection service.
March 6, 2025
Reply from Avail
Hi Yamin,
Thanks so much for the great review! We’re thrilled to hear that Avail has made property management easier for you. It’s awesome that you found a great tenant and are enjoying the convenience of collecting rent on time without the hassle. Let us know if there's anything we can do to make it even simpler for you!
I cannot change the rent payment due…
I cannot change the rent payment due date because your system doesn’t allow it. As a result, I have to manage my bank balance carefully each month. What an inconvenience!
November 30, 2024
Reply from Avail
Hi Kyle,
Thank you for your feedback! We’d love to help clarify.
Landlords can adjust rent payment due dates for individual charges or in bulk, so we want to better understand what might be happening in your case.
If you were told otherwise or are running into issues, there may be some context we’re missing. Feel free to reach out, and our team will be happy to take another look and help get this sorted!
Tracking and reports
If you have more that one property and need rent payment report, you cant get a report for only that property.
If you want to post an extra amount received above the normal rent, it won't let you post it for that month, you have to put it towards the next month. This makes tracking incorrect
February 27, 2025
Reply from Avail
Hi Patricia,
Thank you for taking the time to share this with us! We hear you and welcome any feedback that can help us improve.
While these reports can't currently be filtered or sorted in-app, they're designed to be as customizable as possible. The report will be sent as a CSV file to your email and can be opened in Google Sheets or Excel for easier edits and filtering options. If you need assistance with this or have suggestions for additional improvements, our team is happy to help!
For extra payments, the best approach is to either create a new charge for the additional amount or adjust the existing charge with a note for clarity. We encourage landlords and tenants to collaborate to ensure everything is properly tracked for both parties' records.
We value your feedback and would love the opportunity to learn more about your specific needs. Our team is here and ready to assist whenever you need it!
So easy to invite an applicant and…
So easy to invite an applicant and complete a background check. I’ve found the website easy to make a lease and collect rent.
February 23, 2025
Reply from Avail
Hi Pauline,
Thanks for the wonderful feedback! We’re so glad Avail has made a positive impact on your rental journey. Let us know if there's ever anything we can do to make it even better!
When Hurricane Helene hit Spartanburg…
When Hurricane Helene hit Spartanburg SC in September,2024. The damage reveal damage to the sewer system. All Star/All Valley Realty told me that I damaged the toilets that would not flush. So I hired and paid for a plumber to do a temporary fix. The property has a tree roots growing thru the sewer line. They refused to complete the repair so I had to moved very fast. The plumber said the lines will burst. To this day I didn't receive my _800.00 security deposit back. I am very disappointed and will never rent or recommend this realtor again. Please check who uses your services. They were charging late fees based on the day the funds hit their account not when the payment was done. They will continue to lose tenants based on the way they treat them.
September 23, 2024
Reply from Avail
Hi Margot,
We’re so sorry to hear you had this experience. We can't imagine how frustrating this must have been for you.
At Avail, our goal is to foster transparent and dependable relationships between landlords and tenants. Our team is here to provide technical support for our software, but we do not play an active role in the property management process. While we verify that all landlords using our platform are legitimate, we don't always have oversight into how each rental is managed.
We encourage tenants and landlords to work together to resolve any issues, but if legal action becomes necessary, our team is always here to provide any records or receipts you may need. We truly appreciate your feedback and hope we can regain your trust in the future. If you’re ever looking for a rental again, we encourage you to check out Realtor.com or reach out to our team—we're here to support you however we can!
As a tenant
As a tenant, it is so easy to pay rent, etc. Easy to email landlady. I may be employing Avail soon as a landlady myself.
October 1, 2024
Reply from Avail
Hi Linda,
Thank you for your wonderful review! We're so glad Avail has made paying rent and communicating with your landlady easy. We look forward to supporting you as a landlord in the future, and hope to hear from you and your new tenants soon!
Easy to use and great property management app!…
I have been using the avail platform for a few years now to run my rental properties and it has really been amazing! The website is so easy to use and my renters can contact me about work orders and pay their rent online which is very helpful. I highly recommend this website to anyone needing to keep their affairs in order for property management needs
February 21, 2025
Reply from Avail
Hi Jozette,
We’re so glad to hear that Avail has been a helpful tool over the years! It’s great knowing the platforms made things easier for both you and your renters. Thanks for the kind recommendation, and we’ll be here whenever you need us!
I have used this app for 3 years
I have used this app for 3 years. I have finally gotten the hang of how it works. It is not incredibly user friendly but the support staff is pretty good. There is sometimes issues when my tenant owes money for back rent but the app will not allow a payment over the amount stated even when it is back pay.
February 3, 2025
Reply from Avail
Hi Dixie, thank you for your honest feedback and for being a loyal customer for 3 years! We're glad to hear our support team has been helpful. We understand that some parts of the platform can be tricky, and we're working to improve the experience. If you ever run into issues with back pay or anything else, please don't hesitate to reach out. Our care team is happy to help!
All the help and tools I needed to rent my house!
Great customer service when needed but generally great help tools and user friendly. I'm new to being a landlord and got the help I needed from Avail.
February 20, 2025
Reply from Avail
Hi Joel,
We’re so glad Avail could be a helpful guide as you stepped into the world of landlording! It’s great to hear the tools and support made things easier along the way. Thanks for sharing your experience—we’re here whenever you need us!
Because I rent from the best lady I…
Because I rent from the best lady I could have ever asked for thank God for her kindness she's been there been so good takes my calls and hope to keep renting from her
February 20, 2025
Reply from Avail
Hi Dean,
It sounds like you’ve got an amazing landlord! We’re glad Avail could help support a positive renting experience. Wishing you many more great years ahead in your home!
Avail makes rent collections easy for…
Avail makes rent collections easy for tenants and landlords. If there are any issues, their online assistance is great!
February 20, 2025
Reply from Avail
Hi Dan,
Thank you for your kind words! We're glad to hear that Avail has made rent collection easy for you and that our online support has been helpful. If you ever need anything, we're always here to assist. Happy renting!
My rent is auto-paid
My rent is auto-paid, and I do not have to think or worry about timing.
February 1, 2025
Reply from Avail
Hi Frederick,
We love hearing that Autopay is working well for you. Our team will be here if you need any help!
The apartment rental market is flooded…
The apartment rental market is flooded in our area. We were beginning to wonder if the apartment would rent ar all. Thanks to Avail, we were able to rent to someone outside of the state we live in, due to our ad being seen across the country. Avail customer service helped me with drafting my ad and we appreciated that.
December 21, 2024
Reply from Avail
Hi Sherri,
We’re so glad to hear Avail helped you reach renters beyond your local area—especially in such a competitive market! It’s great that our team could support you with the ad and even better that it led to finding the right tenant. Thanks for sharing your experience with us!
I always know when my rent money is…
I always know when my rent money is taken out. Timely manner.
February 17, 2025
Reply from Avail
Hi Beverly,
Thank you for sharing this! That kind of consistency is exactly what we aim for. It’s great to know the timing gives you peace of mind each month. We'll be here if we can help with anything else!
Makes managing a rental property so…
Makes managing a rental property so much easier. I like the state specific contracts and ability to revise as needed. Rent collections and notifications, reminders is also great.
I had a little trouble learning the tenant application process but thats my fault.
February 11, 2025
Reply from Avail
Hi Chris,
We’re really glad to hear Avail has helped simplify things, especially with leases and rent collection! The tenant application process has a few steps, but it sounds like you picked it up quickly. Thanks for sharing your experience and for using Avail!
I have used Avail for about 2 years
I have used Avail for about 2 years. For the first year it was fine, but about six months ago they started switching deposit dates at the last minute. I called and they said it was the tenants' bank. But it started happening with every tenant with different banks. This month I received a message that rent would be deposited last Wednesday, but nothing. Customer service said to wait until end of day. Nothing. Thursday, customer service said they would call me back. Nothing. Friday, a second rent payment said it was deposited and nothing. Customer service said they had emailed me (never happened) and I needed to reverify my account. I did that and had to wait 5 hours for a call back so they could resend the money, which they said would now not arrive until Tuesday. On Monday, I called because I did receive an email saying rents would not be deposited because they are having a problem with Chase bank and I need a new bank. Money again would take two days to deposit. Still nothing. Losing clients. Can't trust anything being told to me and still missing money.
February 5, 2025
Unprompted review
Reply from Avail
Hi Douglas,
We're truly sorry to hear about your experience and understand how frustrating payment delays can be. Ensuring you receive funds in a timely manner is extremely important to us, and we want to look into this further. Please reach out to our care team at support@avail.co so we can review the status of any missing deposits and assist you directly.
We appreciate your patience and are committed to helping resolve this as quickly as possible.
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