Avantcool Reviews 

Absolutely unacceptable customer service and a complete failure to honour a return policy.

I placed an order on this website in February 2026. After receiving the items, I decided to return some of them. The website explicitly stated that returns were accepted without any issues and that I would receive a refund.

What followed was months of unnecessary back and forth with customer service. They repeatedly refused to issue my refund, claiming that there was an open PayPal dispute preventing them from processing it. The problem? There was no open PayPal dispute. I repeatedly explained this to them, but they continued using this as an excuse to withhold my money.

And just when I thought this situation could hardly get any worse, I have now received an invoice from DHL for an additional €46 because the company apparently refused to accept the return shipment. DHL is now charging me for the return transportation.

So, to summarise: I followed the return procedure, sent the items back as instructed, never received my refund, spent months dealing with misleading excuses from customer service, and am now being charged an additional €46 because the company refused to accept the package.

This is beyond frustrating and completely unacceptable.

I strongly advise anyone considering ordering from this company to think twice. A return policy is worth absolutely nothing if the company refuses to honour it.

Ordered the Ferrari item from Avantcool (order DANFXP68736). They sent a McLaren instead. I contacted them on 21 October, chased on 23 October, and sent a final notice on 27 October asking for the correct item with a prepaid return, or a full refund. They ignored those emails for days, then eventually admitted the wrong item but refused to resend the correct one “due to shipping costs.” Their offer was either a $22 store credit or a $19 partial refund (25%) while I keep the wrong product. That is not a fair fix for their fulfilment error. I accepted the $19 only because they would not put it right. Would not buy from them again.

Scam! Do not buy! They don’t refund money!

Bought something. Took over a month to ship. They shipped the wrong item. Contacted them. They admit the error, but only want to issue a partial refund. Dispute the transaction with paypal, and then their resolution is for me to pay to ship it back to them, at my expense. Don't deal with this scammy company.

Awful quality, looks nothing like the picture, just a cheap bodysuit made with track jacket material. Ordered directly from the website, will be returning immediately.

Items are surprisingly decent quality BUT!!!!
The size guide is incorrect and when you eventually receive your items (which are from China not the USA as the website suggests) and you try to contact customer services, 1) they take forever to reply 2) They want you to accept a minimal refund after returning the item to their Chinese facility at your own cost.
Copy of email from them below.

"Thank you for reaching out. We’re sorry the item didn’t fit as expected and apologize for any inconvenience caused.

To assist you, please choose one of the following options:

Option 1: Re-issue
Keep the item you currently have, and we’ll send you a new one in the correct size. You’ll only need to pay 60% of the new item’s price ($35), which is a discount from the full price. Please confirm your preferred size, and we’ll check availability.

Option 2: Partial Refund
Keep the item and receive a partial refund of $17.
If you choose this option, please submit your request here : )link not enclosed(

Option 3: Coupon Code
Keep the item and get a coupon code worth $20, which you can use like cash on your next purchase.

Please let us know which option you prefer, and we’ll take care of the rest.

Thank you for your understanding!"

Honestly, I'm blown away. This shop is Legit. I bought 2 cyberpunk body suits and a skirt, despite the lack of trust on the internet, and man, was it the right decision. Delivery took 21 days from order, but I ordered during Christmas, so there's that. The fabric is thick, the stitches are good, and the look is stunning. I'll be buying more!

SCAM!
I wanted to order two items here. And when I wanted to pay the website gave an error to my card. Turned out that the bank blocked the payment (luckily) because they had a lot of notifications about fraude and scams. People are not receiving their items after they have paid and you can not get in contact with anybody. So you’re money is gone. So don’t buy anything here!

Whenever I looked this up and saw the reviews i was absolutely terrified but took the risk anyway!! I ordered the Lando Norris body suit and it is AMAZING it came in 2 weeks and fits amazingly the product looks exactly like the picture and it is NOT a scam idk what’s wrong with these peoples orders but mine was great so go get you some!! I have a photo of my product if you would like to see it for yourself feel free to reach out!! I’m all about helping out my girlies!!!

Don’t buy. Scam will not get your stuff. I bought 2 weeks ago and still just in the being shipped phase. No way to contact live person

Fake website
Don't buy, u will lose ur stuff and money

I have not gotten My stuff or Any updates aften multipel atempts to Wright Them. I made My order a month ago and Them still Will not give me new updates online it just shows as Will ship asap where it has byen for a Month. Dont buy you wont get your stuff