Avenidas Reviews 

26
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've never dealt with needing services for a loved one who has died. I was very apprehensive and didn't know what to expect. The staff at Avenidas were so kind and patient, explaining everything in de... See more

Company replied

Rated 5 out of 5 stars

Avenidas treated us with dignity and respect after the passing of our mother. They understood our needs and our mother’s wishes and honored them. In our time of grief and vulnerability they were not... See more

Rated 1 out of 5 stars

This place is very horrible the owner is very rude. They lie about everything they didn't play. all our pictures or videos up. But charges for it, did it even try to compensate us, we can never get... See more

Rated 5 out of 5 stars

I live in St. Joseph MO, but my father had passed doing what he loved which was driving a diesel. This is how he passed while in Arizona. With that being said everything that I have had to do has been... See more

Company replied

Company details

  1. Funeral Home
  2. Casket Service
  3. Cremation Service
  4. Funeral Director
  5. Funeral Insurance Company

Written by the company

We are an independent, family owned and operated funeral home, here to serve the families of the West Valley and Metro Phoenix area, offering burial and cremation services at an affordable price. Your savings does not have to sacrifice in proficiency, quality and respect. We feel so strongly about our personal service and modest pricing, we guarantee our initial cost presented to you be the most affordable in the area. If not, we will make it that way. Here at our little funeral home, we do not just want your business, we want to serve you, to help you. Let us take the burden from your shoulders and guide you.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(26)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This place is very horrible the owner…

This place is very horrible the owner is very rude. They lie about everything they didn't play. all our pictures or videos up. But charges for it, did it even try to compensate us, we can never get this day back to make it as perfect as possible for my nephew that passed away. And our family that we all work very hard to come up with. All the money to have this funeral. Didnt get done
the way we hope for And paid for this place, this place doesn't have no sympathy, are fillings for anyone, but all the money that goes in their pocket. This is very sad, it's not like we could redo the funeral somewhere else. You only have one chance to do a good funeral. And this place totally ruined it. We're all grieving and hurt, but the owner Miguel doesn't care all he cares about how much money he's making and all the money he could take from all us that are hurting. I recommend no one goes to this place. If anyone reaches post, take your loved ones somewhere else, could they deserve to go somewhere else? I have a correct funeral of what you guys want. This place needs to get investigated. The Robbie people and no one's saying nothing but I am gonna open up and try to see what I could do about this. So everyone who reaches posts do not have your services at this place. They're gonna take you for your money and not give you everything. What you pay for your loved one deserves something better.Miguel legaspi the owner doesn't care if you're grieving?Or what it is?They make it seem like it until they take your money i see. People post a lot of good reviews on here. I think they have family or friends just making a b*******. Because all that is a crack of b*******
There was nothing that came out of this place. And that's the truth, con, artists, no good people. I'm pretty sure a lot of reviews are fake.

June 14, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Jessyca Hernandez was very kind and…

Jessyca Hernandez was very kind and patient with my family and we will never forget the compassion that she showed. Brandon has been there for my family when we needed him thank you so much

March 15, 2025
Unprompted review
Avenidas logo

Reply from Avenidas

Thank you so much, Maxine. It means so much that your family once again put your trust in us. Glad we were here to help bring Krystal home for her services.
-Brandon

Rated 5 out of 5 stars

Everyone I dealt with at Avenidas was…

Everyone I dealt with at Avenidas was outstanding!! Courteous, caring, professional. Thank you all so much!

April 26, 2023
Avenidas logo

Reply from Avenidas

Thank you so much, Guy. Glad we were here to help you through this.

Advertisement
Advertisement
Rated 5 out of 5 stars

Great Service!

Planning arrangements from out of state was challenging, but Kyle and his staff were great to work with. Thank you!

May 22, 2023
Rated 4 out of 5 stars

They have helpful staff and helped…

They have helpful staff and helped answer all of my questions. Over all a good experience considering my families sudden loss.

May 22, 2023
Avenidas logo

Reply from Avenidas

Thank you so much, Kevin. Glad we were here to help you through this difficult time.

Rated 5 out of 5 stars

Avenidas treated us with dignity and…

Avenidas treated us with dignity and respect after the passing of our mother. They understood our needs and our mother’s wishes and honored them. In our time of grief and vulnerability they were not opportunistic and provided an extremely valuable service.
Thank you.

May 17, 2023
Advertisement
Rated 5 out of 5 stars

Margaret Doll

The people I interacted with were congenial, helpful and responsive. Everything was explained thoroughly.

May 12, 2023
Avenidas logo

Reply from Avenidas

Thank you, Janetta. Glad we were to help you through this difficult time.

Rated 5 out of 5 stars

I live in St. Joseph MO

I live in St. Joseph MO, but my father had passed doing what he loved which was driving a diesel. This is how he passed while in Arizona. With that being said everything that I have had to do has been over the phone. Everyone has made it very helpful along with taking the time for all my questioms to make this be as easy as possible for me while I am not even there. My experience I would rate 5 stars for sure! Roxanne and Nitia have been wonderful to wk with.

May 4, 2023
Avenidas logo

Reply from Avenidas

Thank you so much, Heather.

Advertisement
Rated 5 out of 5 stars

Professional Support at a Difficult Time

I've done business with Avenidas for cremation of two relatives and have been highly satisfied with their support and professionalism, with every detail and request. I highly recommend this business and those who work there.

April 28, 2023
Avenidas logo

Reply from Avenidas

Thank you for putting your trust in us again, Diane.

Rated 5 out of 5 stars

The overall experience inspired confidence

Their representatives were prompt and attentive, foresaw our needs and made navigating a difficult time a little easier.

The reception area has an atmosphere and an aesthetic that were very appealing to me.

April 7, 2023
Avenidas logo

Reply from Avenidas

Thank you so much, Mara.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look