Proceed with caution
On 06/02/25 I ordered a rug (to be made to order in Morocco) for 900 euros. By 29/07/25 (more than five months later) I had heard nothing and I emailed Aventyr through their website to request an update. I received no reply. At this point I assumed I'd been scammed. On 30/12/25 I received a WhatsApp from Aventyr saying they had tried to contact me by email (I had received no email - checked my junk folder etc.) and wanted to send me my rug. After multiple requests from me for updates, the rug was finally shipped a month later on 29/01/26. The rug didn't arrive and it took until 24/02/26 to get the shippers UPS to admit that they had lost the rug. At this point Aventyr made me aware that they had, without my knowledge or permission, undervalued the rug for shipping, meaning that realistic compensation would not be paid by UPS. I asked Aventyr for a refund, as is my right when goods don't arrive under EU consumer law, and the company refused, on the grounds that on their website they state that no refund will be issued if you don't like the rug when you receive it - an entirely different situation. They offered a rug in another size but since the whole point of ordering was that I could get a rug in a particular size, this seemed an inadequate resolution. Out of the blue and without further communication from UPS, the rug arrived on 10/03/26. The rug is the size I ordered and of good quality. Be aware that if your goods go missing in transit, you will not be offered a refund.
