Avis Prestige Reviews 

Without doubt the worst rental company in London.

Kept us waiting for an hr asking for some paperwork that they never mentioned - then gave us an unclean car full of cigarette smoke - after we had mentioned we were travelling with a newborn.

They acknowledged the car stank of smoke and gave it to us anyway, to transport a baby in.

Nothing prestige about these absolute cowboys

Awful experience. Hired a Defender for 2 weeks. Car was filthy, inside there were old bits of food, spilt fizzy drinks, kids sweets, rotting popcorn. Outside it has been rinsed, so in the dark of the airport car park we did not notice the interior filth immediately. The only offer was one days rental returned, it took me 3 hours to clean as no local services could do it on the day we needed it. They offered free meet and greet at the airport but then changed their minds and tried to charge me. Be careful there is some sneaky language about whether you book on the website or the app, it apparently makes the difference between them being able to charge or not. They eventually agreed to the meet and greet as complimentary, but when they returned my deposit they decide to take the fee out of the deposit, again, check what they are doing they will sneak a fee in if they can. Will never use Avis again, good news is there is an alternative, at Heathrow only one firm has on site presence, Google it, hired a Maserati from them, great service. Avis, you need to step up, if you want to be "Prestige" you had better behave prestige, we can spend our money elsewhere !

Was lied to about the upgrade cost and overcharged me. After this they are no randomly taking money from my account with no explanation, their complaints team are ignoring me. Fraudulent practices and should be avoided at all costs

Hit a pothole and had a burst tyre on a Sunday in a Mercedes rented from this company. Impossible to contact them out of hours and Mercedes left us sitting by the side of a busy road for almost four hours. A few miles from Northampton so not exactly in the middle of nowhere! Finally managed to locate a tire recovery company but they did not have premium tires. No choice but to buy a standard tyre which I had to pay for or tow the vehicle to Mercedes (closed on sundays) and make our own way home. Avis Prestige basically said tough luck and by the way you owe us for a premium tyre. Very sorry you can’t contact us out of office hours. One week later still waiting for the balance of my 2000 deposit! Beware!!! Not a premium or prestige company at all. The normal Avis company is better!!

Avoid this place at all costs. I had a booking and it was accepted. I tried every single number to confirm that exact car i booked will be at the said location, but never got through. It showed on google the pickup location is open. Drove 45 minutes to pickup my car booking, got to the location and they said nobody from avis prestige is here and we have no contact for them and they are separate to avis. Next day i got a email saying we was closed although it did not say at when booking and allowed me to book for 3.30pm and shower on google open ? They said the car is not available and i need to drive to Manchester 100 miles away to collect it. Shocking service from Sarah. I made arrangements for my day and planned my whole day for these cowboys to ruin it. All information is not provided at time of booking. Cost me £35 in a taxi to collect and another £35 back home !
They didnt even have the decency to call me just sent an email no apology or anything to resolve this. Worst company ever

If I could give this company 0 stars I would, absolutely useless employees, none of them seemed trained, and I was being quoted the wrong price by someone who couldn't work out simple maths, I take it my issues won't be resolved as it seems they don't respond to anyone's complaints, and as a side note if you employ new staff please make sure they are fully trained and they can work out what 2 x £50 is or better yet give them a calculator

Avis Prestige is not part of Avis and operates separately from Avis Hire Car. Also Avis Prestige does not put a hold on your credit card for the deposit, they actually make a charge to your credit card for deposit. I was charged £5000 deposit. They held the deposit for 7-10 days before it was refunded. I've never been charged for a deposit. Hopefully they don't go bust during your hire because you won't get your money back!!!

Petrol tank never full. This has happened to me 3x in a row seems like too often to be an oversight or coincidence. Must add up to a lot doing this with every car...

I am.now the new valeter for prestige vehicles at inverness I take extra pride in my work so you can be assured that the car you get is clean and all cars are now waxed to a show room finish

Confused as to how this company gets anything but 5 star!!

Terrific find in Kensington and my now go to car hire in London. Terrific friendly service matched with a stunning line up of cars. Nothing I can fault.

Very poor customer service and dishonest company. They charge you for damages you didn’t do and deduct the amount from your deposit. Be careful!

Absoltely disgusting customer service. Used the Manchester airport branch. Got there and the guy went back 8 years on my driving license and said no. This was not stated anywhere under their terms and conditions. Guy was damn right rude and racist. Never ever would I use bigots like these

Booked a car and on different occasions get cancelled. First booked an E class and went through and meet all requirements after I phoned them when they heard my accent they ask for more deposit money and even told me even if paid £30 which was an option to have a reduced deposit from £3000 to £1000 there still want £3000 I requested to find out if their policy allow that . I also requested them to highlight were it written in their policy but I never have a respond . I booked again online I ticked the box for options to pay £30 and it allowed me reduced deposit of £1000, however , the same guy again tell me they will not allow anything less of £3000.

This is open to different interpretations, I know my mates who booked the same car without to face the same treatment which makes me why there is discrimination to who and different requirements to different people

Booked airport meet and greet and they didn’t turn up or try to contact me. No telephone number after 5pm. USELESS

Nice cars, clean and new. Not cheap. I spent over £1k for a Mercedes E300 convertible for a long weekend. Mostly a positive experience but some avoidable irritations.
They didn’t have the car I originally wanted so I had to arrange an alternative via email with them, which was ok. They were responsive and friendly.
However, they wouldn’t let me collect from London City airport unelss I was flying in to that airport. A bit of a pointless and irritating bureaucratic rule - why does it matter to Avis Prestige if I’m flying in or just live near by? In practice I do live near by and it would have saved me some time on my journey if they had delivered there. They would still get to charge the airport surcharge, too. But they refused to let me collect from there. They delivered to my home, including delivery charge.

It was delivered roughly on time (about 25 mins late) but that was fine - they had warned me about this by phone the day before. The fuel wasn’t quite to the top of the tank but I was asked to refill to the top.

When returning the car, I was allowed to return it to LCY airport, oddly.

I later found out they charged me £18 for the London congestion charge. I don’t live in the congestion zone and I didn’t drive through it, but THEY drove through the congestion zone when delivering the car to me. It seems this was inevitable because I think they’re based inside the congestion zone, and they delivered the car from Kensington. I assume this includes some kind of admin fee on Avis’s part too. When I complained about being charged £18, they said it was my liability and it was mentioned in the T&Cs. They knew they would incur this charge ahead of time, and that they would pass this cost on to me, but the didn’t mention it when giving me a price, and didn’t do anything else to bring it to my attention. Really annoyed me.

They are responsive and polite, but as a company it’s odd they don’t realise that these little irritating things spoil the whole experience and make me much less likely to use them again. It sounds fussy but they charge a premium price so should provide a premium (or ‘Prestige’) service.

I usually use a company called The Out, who aren’t perfect but they offer a much nicer/smoother service, and fantastic Range Rover, Land Rover and Jaguar cars. I’ll have to think hard before I use Avis Prestige again unfortunately.

Update. They refunded me the £18 (bit said it will apply next time) and apologised for the fuel tank not being full.

The car was pretty good for this country. I am perfectly satisfied with the service.

I love these guys. I have hired a Mercedes V class from them time and time again - at least 2-3 times a year for the past 4 years. Everything is always amazing except when it comes to the pick-up. Never ever ever on time and expect me to be hanging about waiting for them! Not rocket science! Sort it out please! You are letting yourselves down!

Rented an F type 5.0 Jag for the weekend, all went well but unfortunately it broke down, this happens and is not my gripe, the problem is that it took approximately 17 hrs to get the car looked at and then towed away which means I basically only had use of the car for half the time I paid for, I then also had to be around during this time for the recovery services to do their thing.
As vehicles do break down and this is a prestige service I would of thought this would have been a much smoother process.
To add salt to the wound have have still been charged for the whole rental period despite verbal assurances I would be compensated for the time without use of the car and my time.

Very professional service. Like the standard Avis but with a more personal concierge service (i.e. a named person who will meet and greet you and have the car all ready).