AVS Fencing & Landscaping Supplies Reviews 6,144

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to assist with product selection and inquiries. The service is frequently described as excellent, with many appreciating the efficiency in quoting, ordering, and overall interactions. Reviewers are also very satisfied with the quality of the products and the competitive pricing, making it a go-to choice for their needs. Delivery service is often highlighted for being prompt, on time, and handled by friendly and efficient drivers who place items exactly where needed. However, some customers experienced issues with delivery, including incorrect materials being sent, delays, or drivers being unhelpful. Additionally, a few people reported receiving materials that did not meet expectations, leading to issues and further costs.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers had positive experiences with service, consistently praising the friendly, helpful, and... See more

Product

Clients share positive opinions on product quality, with many reviewers highlighting that products are of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising on-time deliveries, quick... See more

Price

Customers consistently note positive experiences with price, often highlighting great and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to write and say a huge thank you to the Henfield AVS team for your help and assistance with my recent orders. Aside from the excellent customer service - always with a “smile” at the... See more

Rated 5 out of 5 stars

Have used AVS Ringmer for a good while now and wouldn’t use anyone else. Staff are excellent, always welcoming and accommodating, along with being very knowledgeable and helpful. Always a pleasur... See more

Rated 5 out of 5 stars

From the first contact asking advice and sorting out the order to the collection and more expert advice I can not recommend the Wokingham branch enough. So helpful and friendly, no rushing, taking t... See more

Rated 5 out of 5 stars

What a great find, did the sleepers that we needed and they didn't have a ridiculously high delivery charge. Delivered first thing on the day specified, they did ask if I wanted them the day before... See more


Company details

  1. Fence Supply Store
  2. Garden Building Supplier
  3. Landscaping Supply Store
  4. Lumber Store
  5. Paving Materials Supplier
  6. Railroad Ties Supplier

Written by the company

At AVS Fencing & Landscaping Supplies we've been providing our customers with an excellent personal service since 1993. Whether you're in the trade or embarking on a DIY project, we have the supplies and advice you need to get the job done, with expert staff in our 12 local branches and our own friendly delivery drivers.


Contact info


4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Extremely disappointed with AVS.

Topsoil supplied for our garden project contained numerous shards of glass of different sizes and appears to have been contaminated. The soil was used in sleeper beds and spread across our lawn before grass seeding, resulting in established plants and trees dying and further costs to repair the damage.
I initially contacted AVS multiple times by email and received no response. After eventually managing to speak to someone by phone, I was then told they would not discuss the matter with me because I was not the original account holder and did not have authority.
The contractor who placed the order has now formally authorised AVS to deal with me directly, and I have since submitted a formal complaint requesting reimbursement for the losses caused by the contaminated soil.
Very poor customer service and extremely concerning quality control given that glass was present throughout soil supplied for a family garden.

March 9, 2026
Unprompted review
AVS Fencing & Landscaping Supplies logo

Reply from AVS Fencing & Landscaping Supplies

Thanks you for taking the time to bring this to our attention. Please email sales@avsfencing.co.uk with more details so that we can fully investigate your complaint and respond accordingly.

Rated 5 out of 5 stars

Great Service - Thank you

I just wanted to write and say a huge thank you to the Henfield AVS team for your help and assistance with my recent orders.
Aside from the excellent customer service - always with a “smile” at the desk, to the on time deliveries, and great prices, everything went very smoothly.
Unfortunately today there are not many companies like yours now, that take the trouble to help their customers or appreciate their custom.

May 26, 2026
Unprompted review

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