One of the most disappointing service…
One of the most disappointing service experiences we have ever had.
Our company has worked with AWhelp24 several times over the past two years. Until now, we trusted them and considered them a reliable roadside assistance company.
Unfortunately, this experience completely destroyed that trust.
Our DAF truck was diagnosed with what we were repeatedly told was a serious internal gearbox failure. We were informed that the gearbox required extensive repair or replacement. Based on this diagnosis, we paid €1,250 for diagnostics and received a repair quotation of €4,279 (net).
During the conversation, I repeatedly suggested that the gearbox actuator assembly was the most likely cause of the fault. My opinion was dismissed, and I was repeatedly told that the problem was inside the gearbox.
Based on the information provided by AWhelp24, we informed our company owner that a gearbox replacement was likely required and even started preparing to send a recovery trailer for the vehicle.
In the end, the gearbox was never replaced or rebuilt. The repair consisted of replacing one gearbox actuator assembly, whose official DAF dealer price is approximately €760–800 including VAT.
The truck works perfectly after replacing that single component.
The biggest disappointment is not the repair itself. The biggest disappointment is the communication and the diagnostic process. The information we received led us to believe that a major gearbox repair was unavoidable, and we made important business decisions based on that information.
After submitting a formal complaint, AWhelp24 did not answer any of our technical questions. Instead, they simply replied that we had signed the repair order and that the truck had been repaired successfully.
That response completely ignores the main issue: why were we led to believe that extensive gearbox repairs were necessary when the actual repair was limited to replacing the actuator assembly?
We are still waiting for a proper explanation.
This experience has significantly damaged our trust in AWhelp24. We sincerely hope that future customers receive clearer, more transparent communication before being asked to approve repairs worth thousands of euros.
Unfortunately, after this experience, we can no longer recommend AWhelp24.
