Azeena Reviews 

Absolutely unacceptable experience!

I placed an order for a super king size bed on 5 March and paid £1597. The company initially confirmed that the item was in production, but since then, I have experienced constant delays, vague updates, and extremely poor communication.
I have sent multiple emails over several weeks, many of which were completely ignored. I also tried calling their customer service number repeatedly at different times of the day, but no one ever answered, and the calls went straight to voicemail.
Despite advertising delivery within 5–10 working days, it has now been over a month, and I still have no confirmed dispatch or delivery date.
For a company presenting itself as a “luxury” brand, this level of service is completely unacceptable.
I have now had to involve my bank to try to recover my money.
I would strongly advise others to be extremely cautious before ordering!!

We've had the best experience with Azeena. From our initial contact to placing the order and finally having it delivered everything was pitch perfect. We bought the cloud bubble bed in Cream Boucle and WOW is all I can say to it. I cannot fault it one bit! Delivery was spot on, bed was well packaged and everything was just great.

I recently purchased 2 beds from Azeena and I am genuinely delighted with the entire experience. The beds are exceptional incredible comfortable, beautifully designed and finished to an outstanding standard. The quality truly stands out and the craftsmanship reflects impressive attention to detail.
The delivery and assembly process was seamless and well organised with us getting a phonecall prior to the drivers arrival. They were polite and ensured everything was delivered and assembled with great care. They took their time to make sure the setup was completed perfectly before leaving.
From beginning to end the experience was first class. I would highly recommend Azeena to anyone seeking premium quality beds with outstanding customer service.

I ordered my sofa from here and I couldn't have been more happy about it. The customer services team were amazing and helped me throughout the way. My new sofa looks amazing and so comfy ! thank you so much guys absolutely amazing xx

IGNORE THEIR FAKE GOOD REVIEWS. AZEENA ARE A TOTAL SCAM.

Spent almost £2k on the superking cloud bubble bed and paid for a courier service (Andrews courier) to put it together - who came in and damaged our home bringing the frame up the stairs. When reporting this to Azeena they said it was not their problem this happened and that they had told us to move all items before delivery - we didn’t even get any delivery update email with when our bed would be delivered, let alone be told that we had to move anything - plus what they damaged was a large heavy artwork on our staircase wall which was very high up and not easy to remove.

Once put together we realised the bed looked NOTHING like the photos and videos online. Azeena were absolutely disgusting in their responses to us, telling me I’m a liar and that the bed is the same one. Then to counteract that they said they have professional stylists who make their beds look “different” to how they looked at home. I wish trustpilot let you upload photos as I could show you the huge discrepencies in what images they show you and what turned up, it’s laughable.

Luckily I paid through Klarna initially so paused my payments whilst Klarna investigated. After back and forth emails and them speaking to me in the rudest way possible and refusing to do anything, I told them I was applying to small claims court. Azeena basically said “bring it on” with regards to small claims court but funnily enough just the other day I got a refund of my initial payment from Klarna who also cancelled me having to pay any further to Azeena.

I’m sure Azeena will say this is a “fake” review as they have done with any negative ones they get. But for those of you, like myself, who ended up in this mess with a hideous bed that isn’t worth the “bespoke” title they gave it - take them to small claims, I guarantee you will win!!

Also even the measurements of our bed were not matching up with what was posted online so Azeena knew it would never hold up in court.

This review will receive a passive aggressive response or no doubt they’ll claim that I’m not a customer - then it will be lost in the flood of “good” reviews that they add themselves. This is just a warning to those who may end up in the situation I was - take them to court (it’s a fraction of what you’ve paid for the bed) and get your money back!!!

This company deserves to be shut down!!

SCAM SCAM SCAM!!!!!

They have ripped me off and not even answering, beds do not look anything like the pictures at all. Cheap material, my 5 year old son could make a better bed. Cheap craftsmanship and to make it worse their customer service is so unprofessional.

I have tried to contact them once delivered and now they have repeatedly blocked me on WhatsApp and not replying back to my emails. There are 7 other customers also in the same situation and have reported this to the financial ombudsman.

2 months no delivery no contact no bed - landline goes to an o2 mobile no one phones back - this is a scam company - I wonder if they are even a real business - impossible to get hold of - paid in full and zero response or delivery

I had a really great experience with Azeena from start to finish. I ordered a bed while I was in the middle of moving house, so timing was really important to me. I even reached out to their customer support on a Saturday to double-check delivery, and they got back to me straight away and put my mind at ease.
The bed didn’t just arrive on time it actually arrived earlier than expected, which was such a nice surprise. I was kept updated throughout the whole process from the moment I placed the order, so I always knew what was going on.
The bed itself is fantastic quality and exactly as described. Brilliant customer service, clear communication, and a great product overall. I wouldn’t hesitate to recommend Azeena to anyone.

Update with proof - which can be backed up with full audit trail history.

Bed ordered 16/05/25 after seeing an advertisement for 10 day delivery (confirmed order number can be provided).

26/05 - Emailed Azeena to ask where my order was - no response
28/05 - Further email asking where my best was - reply recieved to state delivery would be 09/06/25. This of course falls outside of the advertised 10 day window (even if it were working days, its over 3 weeks).
28/05 - Emailed Azeena to state i was not happy with the delivery timeline as it went against lead time promised by ads.
29/05 - Azeena replied to ask if it would be appropriote for them to check with other couriers to deliver my bed quicker than 09/06.
29/05 - i replied accepting the offer.
30/05 - Azeena emailed me to confirm the bed would be delivered 'next week as a gesture of good will'. Which i didnt understand as it should have been delivered in that time frame anyway, as advertised. This would mean the bed was delivered sometime week commencing 02/06.
02/06 - I asked for tracking information
03/06 - I was told the courier would be contacting me on the delivery date with confirmed time slot.
04/06 - emailed Azeena to indicate i heard nothing from courier - no reply
05/06 - emailed Azeena to indicate i heard nothing from courier - no reply
06/06 - emailed Azeena to indicate i heard nothing from courier - no reply
09/06 - emailed Azeena to indicate i heard nothing from courier. Also stating i had reached out to my credit card provider to claim refund as i had no contact from courier or Azeena. So assumed i had been scammed.
09/06 - as if by magic, Azeena replied to me stating the bed was out for delivery.
09/06 - I replied asking if the bed was coming or being returned - no reply
09/06 - I sent another email asking if the bed was coming or being returned - Azeena replied to tell me the delivery was being cancelled because of the disputed payment and they instructed the courier not to delivery the bed.

I then did not reply to that email and considered the case closed. So at no point have i asked for a free bed or been dishonest.

The order was made 16/05, missed the 10 day delivery window and was planned for delivery 09/06 which i said was no use to me. They then said it would be expediated and delivered sooner (W/C 02/06). As you can see above, this did not happen.

In the mix of all this. I must have tried to contact the phone number in the email signature and posted online in excess of 10 times. With no luck. I am happy to provide trust pilot with all email correspondance if necessary to ensure open and fair review.

UPDATE- Azeena making false claims I requested a free bed. In fact that would’ve been pointless to me as I’d have nowhere to put it having already ordered another bed from a different company, after submitting my dispute with my credit card provider.
I can’t reply and prove Azeena wrong as it could breach trust pilots regulations in mentioning employees names and risking my review being taken down.

Azeena did everything they could to get my 1 star review removed for the terrible customer serevice i recieved. It was removed because i named an employee who i had issue with at the company, by trust pilot.
I am putting my review back here to ensure people are aware of this companys fault.
PLEASE read the negative reviews.

I ordered a bed and the customer service was shocking . Moved the delivery date multiple times, told me it was shipped when it wasnt and in the end i had to seek help from my credit card comapny to revoke the transation. When that happened, they finally reached out!

Bought the cloud bed and I’ve been hating this bed since we got it. The bed is nothing like the photos on their website. Finishes and padding are mediocre. The bed already dips in the middle after just a couple of months. But the real scam is that they offer a refund with a 40% restocking fee and a £150 with no exceptions. We decided to keep the bed but I’ve been regretting ordering from them since then.

DO NOT BUY FROM THIS SCAMMING COMPANY. THE BED YOU ORDER ISNT THE BED YOU RECEIVE. THEY SAY THEY OFFER A BESPOKE SERVICE, WHICH IS A LIE!! ALSO YOU CAN BUY THE SAME BED FOR HALF THE PRICE ELSEHWHERE. LEGAL PROCEEDING HAVE STARTED. AVOID!!!

THEY TAKE 8+ WEEKS TO DELIVER AND TURN UP AT 10.30PM ON A SUNDAY TO BUILD - OUTRAGEOUS (it says 5-7 days on their website)

AZEENA have contacted trust pilot to try get my review removed. They will try anything to hide the truth. So trust pilot, as you have requested, I have edited my review.

I have all the evidence and CCTV to show and I will present this in court, especially now the company are refusing to issue a full refund. (They have since changed their website to state the size difference in the bed frames - that are “suppose” to be bespoke). Thank you.

Amazing experience and service. Quality of the bed is amazing, beautiful colour, exactly how it looks in pictures. Amazing service too. Would definitely recommend

Please be cautious with this company. Very dissapointed with the poor quality of a bed ordered . Spent over 1k and wanted to return immediately due to the joins on the bed not aligning and poor quality. This company do not want to accept fault or resolve . For a supposedly luxury brand and price, there is no phone contact and zero supportive customer service . They seem money focused as opposed to customer satisfaction and quality of there products. Taking matters further as this needs to be stopped.

My photos of the order are online on Google reviews if you want to see the standards they deem as luxury .

Just to note this company create complete fabricated lies about any customer and Trustpilot have removed 2 previous reviews . There an antagonising, dishonest and nightmare company. There reply is a fairytale in Azeenas mind. I have black and white proof of all communications . I would also recommend you check companies house details for the company, to give you more of an idea of there state of affairs .

Please be aware that the photos on this companies web site are different to what you actually receive! We have just had to instruct a solicitor to get our money back after being miss sold, we have informed trading standards also. My husband firstly put a complaint on Trust Pilot and Azeena have denied even having an order from us! Hence I feel I have had to come on here and warn people of this company.

Do not buy from this company! We were miss sold and then not fully refunded you can’t ever get a phone number from these people! We’ve had to get trading standards involved now and we will be instructing this week solicitors to get our money back!
Neil & Jade

I spent months browsing different sites, reading reviews, going back and forth on what to get and honestly I was overwhelmed by options. I almonst went with a big-name brand, but a friend mentioned Azeena and she said she loved her sofa from there. I decided to give it a shot and i'm so glad I did. The ordering process was straightforward, delivery was timely and they even helped carry it up to my 1st floor walk up. The sofa itself? Beautiful. The texture of the fabric is soft but durable, and the cushions are this perfect balance -- not too squisht, not too stiff.
I've been using it every single day and it still feels brand new. I've even had a couple of naps accidentally that turned into full - on sleeps. No regrets at all.

Amazing service and the bed is very well fitted also the brother fitting the bed was a good person comfy and reliable please make sure to check them out 10/10

The designs of the beds are great. At Azeena you can choose luxurious designs and they come and set them up for you hassle free. All my questions were answered and I am over the moon about the experience and beds I bought. Thank you!

Absolutely fantastic. The cloud u shaped sofa with footstool is nothing short of amazing . So comfy looks absolutely beautiful. Really happy with my purchase with decent delivery times too.