Azets Reviews 

131
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company. Customers praise the team for providing professional, efficient accounting services and handling complex tax affairs with remarkable accuracy and care. People consistently note that staff members are extremely helpful, welcoming, and reliable when managing commercial or personal accounts. Clients appreciate the supportive local feel combined with proactive communication during ongoing financial audits. Some reviewers were not happy with communication delays, noting long waiting times for replies, unreturned messages, and instances where services were unexpectedly discontinued. A few consumers also expressed frustration regarding slow response times and difficulties reaching senior personnel when needed.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient tax support, reliable financial... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rapid and efficient reponses. Very helpful staff

Company replied

Rated 4 out of 5 stars

Jonathan has always been understanding, receptive and available. As well as efficient and helpful. He has made dealing with an accountant a much better and human experience.

Company replied

Rated 5 out of 5 stars

This years audit and statutory accounts preparation has gone really well, we have communicated very well, due to a change in manager and this has enabled us to make efficiencies. We meet our time li... See more

Company replied


Company details

  1. Accounting Firm

Written by the company

With over 3,800 people across our UK office network, we are a people powered business delivering a range of accounting, tax, audit, advisory and business services, all with a personal approach. Our services are delivered either locally or digitally to suit your requirements. Whether you’re an individual, ambitious entrepreneurial start-up, a medium sized business ready to scale, or a large enterprise looking at your future strategic goals, we are here to support. Wherever you are in your business lifecycle, we can help maximise your valuable time – so you can focus on what you do best.


Contact info

3.8

Great

TrustScore 4 out of 5

131 reviews

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3.8

All reviews

(131)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

During my work experience at Azets in…

During my work experience at Azets in Shrewsbury, I had an opportunity to work with a wider team, and it was a really positive and enjoyable experience. Everyone was friendly, welcoming and happy to help me understand how the accounting office works.
I learn about a different task involved in accounting and office organisation, and the team members took time to explain things clearly, which make me feel confident asking questions.
The staff trust me with small tasks, and I felt proud to contribute in a real office environment. Their encouragement helped me feel more confident, and I appreciated how patient and supportive they were throughout the week.
Overall, my experience at Azets was very positive. I felt included, respected and motivated, and it was helped me understand more about career in accounting and business. I’m grateful to the partners and team for making my placement so friendly and enjoyable.

July 6, 2026
Unprompted review
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Reply from Azets

Thank you for your feedback, we are so pleased to hear about your positive experience with Azets. We wish you the best for the future.

Rated 5 out of 5 stars

Very helpful and professional service.

September 18, 2026
Unprompted review
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Reply from Azets

Thank you for taking the time to share your feedback, Mike. We’re so pleased to hear that you found our service professional and helpful, and we’ll be sure to share your kind words with the team.

Rated 5 out of 5 stars

Recommending Azets

Azets are very efficient, making life easy for the client’s tax affairs.
They are competent in what they do for the client.
I have been served by Azets accountants for many years now. They are a team you can truly trust to act in your best interest regarding your tax affairs.
I have always felt confident in their work.
They are open and honest.
I would highly recommend them.

September 3, 2026
Unprompted review
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Reply from Azets

Thank you for taking the time to leave this feedback, Vic. We're delighted to hear of your positive experience with our team. We really appreciate your recommendation. We will be sure to share this feedback with the team and we look forward to continuing to work with you.

Rated 4 out of 5 stars

Rapid and efficient reponses.

Rapid and efficient reponses.
Very helpful staff

August 31, 2026
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Reply from Azets

Thank you for taking the time to leave your feedback, Vicki. We're so pleased to hear that you found our team quick to respond, efficient and helpful. We will make sure to share your comments with the team and we look forward to continuing to work with you in the future.

Rated 5 out of 5 stars

Great support and advice from Azets

Azets have helped us with advice on various complex matters. Their assistance and guidance is prompt, clear and concise.

They are a great support and partner for our business for financial related matters.

August 27, 2026
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Reply from Azets

Thank you for taking the time to leave this feedback, Rob. We’re thrilled to hear that our team has been able to support your business and provide guidance on complex matters. We’ll be sure to pass your comments on to the team, and we look forward to continuing to work with you in the future.

Rated 1 out of 5 stars

My limited company previously had an…

My limited company previously had an account with this company, and the matter ultimately resulted in a CCJ following a dispute over an invoice which I did not believe had been agreed.
I was unhappy with how my account and the subsequent dispute were handled. I found the communication and customer support during the dispute to be poor, and I was dissatisfied with the way my concerns were dealt with.
Overall, my experience was negative and, based on my experience, I would not use this company again.

April 7, 2026
Unprompted review
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Reply from Azets

Thank you for taking the time to share your feedback, Reuben. We are sorry to hear about your experience. Please be assured that we follow up all feedback and it would be helpful if you were able to provide further information by contacting us directly, by emailing hello@azets.co.uk so that we can establish the details and have the opportunity to resolve.

Rated 1 out of 5 stars

Not interested in local small businesses!

Not interested in local small businesses!
We had been with Alextra accountants for over 13 years! Azets came along, bought them out and then we were served notice that they no long wanted to provide their accountancy services to us, as we "Don't fit within the target client profile of Azets"
Speaking to other local tradesman and businesses in the Crewe area, it seems they have taken this attitude with others too.
Its a shame that a company grows so big, that they forget their bread and butter and which businesses helped to get them where they are today!

June 5, 2026
Unprompted review
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Reply from Azets

Thank you for your review.

While we cannot comment on the specifics of individual client matters, we would like to highlight that we operate in a regulated environment which requires strong ethical and professional standards, which also aligns to our organisational values. In some circumstances we therefore choose to not act for certain clients for reasons which are disconnected from the size of an organisation.

We are very much supportive of local business and wish you the best for the future.

Rated 5 out of 5 stars

Brilliant……

Brilliant……. Very helpful

August 6, 2026
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Reply from Azets

Thank you for taking the time to share your feedback, David. We're delighted to hear you found the support helpful. Your comments are greatly appreciated, and we'll be sure to pass them on to the team.

Rated 4 out of 5 stars

Jonathan has always been understanding

Jonathan has always been understanding, receptive and available. As well as efficient and helpful. He has made dealing with an accountant a much better and human experience.

July 3, 2026
Unprompted review
Azets logo

Reply from Azets

Thank you for taking the time to share your feedback. We're delighted to hear about your positive experience with Jonathan. We'll be sure to pass your comments on.

Rated 5 out of 5 stars

Excellent service from Jonathan Rourke

Excellent service from Jonathan Rourke.
Took a lot of time to go through things with me.

July 1, 2026
Unprompted review
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Reply from Azets

Thank you for taking the time to feedback, Mary. We're so pleased to hear of the excellent service you have received. We will make sure to share your comments with Jonathan and the team. We look forward to continuing to work with you.

Rated 5 out of 5 stars

Speedy tax returns

Requests for supporting information are always clear and concise - turnaround for tax returns are quick !

May 30, 2026
Unprompted review
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Reply from Azets

Thank you for taking the time to provide us with your feedback, Lara. We're pleased to hear that requests for information are clear and concise, and that your tax returns are dealt with promptly. We will be sure to share your comments with the team. Your feedback is greatly appreciated, and we look forward to continuing to support you.

Rated 5 out of 5 stars

Excellent audit work and tax advice.

Excellent audit work and tax advice.

July 29, 2026
Unprompted review
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Reply from Azets

Thank you for taking the time to leave a review, Patrick. We're delighted to hear that you're pleased with both our audit work and tax advice. We'll be sure to share your feedback with the team and we look forward to continuing to work with you.

Rated 5 out of 5 stars

I have always found the Azets team…

I have always found the Azets team really helpful I am very satisfied with the service I receive

July 29, 2026
Unprompted review
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Reply from Azets

Thank you for taking the time to feedback. We're so pleased to hear that you are very satisfied with the service you receive. We will make sure to share this positive feedback with the team and we look forward to continuing to work with you.

Rated 5 out of 5 stars

Jonathan Rourke has looked after my tax…

Jonathan Rourke has looked after my tax affairs for several years and his work is impeccable. I would not hesitate to recommend him to anyone looking for tax services, either with simple or complex needs.

July 28, 2026
Unprompted review
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Reply from Azets

Thank you for taking the time to feedback, June. We are thrilled to hear about the excellent service you've received over the years. We will share this feedback with Jonathan and the team. We look forward to continuing to support you in the future.

Rated 5 out of 5 stars

a great company to deal with

a great company to deal with, after many years of handling our accounts for the group the service is still first class

June 10, 2026
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Reply from Azets

Thank you for taking the time to feedback, Mel. We’re proud to have supported your group over many years, and we will pass this good news on to the team. Your feedback is greatly appreciated, and we look forward to continuing to support your business.

Rated 5 out of 5 stars

Outstanding service from Azets

Have been using Azets for several years now and have found them to be excellent in terms of assisting me with my investment portfolio. Communication and advice from Will has been outstanding since outset. Completely trust them with my fincances

May 18, 2026
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Reply from Azets

Hi Mike, thank you for taking the time to provide us with your feedback. We are delighted to hear that our team has been excellent and communication and advice from Will has been outstanding. We will ensure this is shared with the team and we look forward to continuing to work with you.

Rated 5 out of 5 stars

Ellie & Freddy - Barnstaple are AMAZING

Ellie & Freddy and the team in Barnstaple are superb.

They are always swift with responses and couldn’t speak any higher of them.

May 7, 2026
Unprompted review
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Reply from Azets

Thank you for taking the time to provide us with your feedback, Josh. We're so pleased to hear that you speak so highly of the service being provided by Ellie, Freddy and our team in Barnstaple, and that they are dealing with any enquiries swiftly. We will pass this good news on to them. Your feedback is greatly appreciated, and we look forward to continuing to support you and your business.

Rated 1 out of 5 stars

They have clearly no idea what customer…

They have clearly no idea what customer service is. Even their CEO doesn't reply. Their clients should look for another company to avoid frustration

April 13, 2026
Unprompted review
Azets logo

Reply from Azets

Thank you Jaroslaw, for taking the time to provide your review. We’re sorry to hear about your experience. Please be assured that we follow up all feedback and it would be helpful if you were able to provide further information by contacting us directly, by emailing hello@azets.co.uk so that we can establish the details and have the opportunity to resolve.

Rated 2 out of 5 stars

Not great for private clients

Not great for private clients, lack of communication. Expectations for them to manage my a tax process, they did not keep to deadline costing me an interest payment and a penalty charge. They did eventually pay a ‘goodwill’ to cover the penalty advising I delayed the process. I was never once reminded of the deadline Any communications were prompted by me. No attention to detail of values or dates required. Had to correct on several points where they already held the information.
They may be ok for a large business but I would not recommend them for personal clients.

March 25, 2026
Unprompted review
Azets logo

Reply from Azets

Thank you for taking the time to share your feedback, Julie. We are sorry to learn about your experience, which falls well below the standard of service we would expect to provide our clients. Please be assured that we follow up on all feedback.

It would be helpful if you were able to contact us directly, by emailing hello@azets.co.uk, so that we can establish the details and have the opportunity to resolve.

Rated 5 out of 5 stars

I’ve always felt important to all of the staff …

Each staff member I have been dealing with since day 1 has been extremely helpful and courteous, making me feel sure my business affairs were in the best hands. Special mention to Jemima, Nicola and Chloe who I deal with the most - thank you ladies, you have all made me feel very welcome and my business fully supported.

March 20, 2026
Azets logo

Reply from Azets

Thank you for taking the time to feedback, Mr Smith. It’s great to hear of the excellent service from Jemima, Nicola, Chloe and the team, and that you feel your business is fully supported. We will be sure to pass this on. We look forward to continuing to work with you.

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