B&C Properties Reviews 

184
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are extremely helpful, professional, and consistently go above and beyond to ensure everything runs smoothly. Clients note that property managers handle maintenance requests rapidly, communicate clearly, and always maintain a wonderfully welcoming attitude during every single interaction. Many customers also deeply appreciate the exceptional customer service provided here, noting that queries, repairs, and bills are managed with great attention to detail. Reviewers share that the dedicated team is always responsive and supportive, making the entire rental experience remarkably comfortable and entirely stress-free.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting exceptional, professional, and responsive... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers consistently praise... See more

Service

People report positive experiences with service, highlighting exceptional support and efficient communication... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B and C properties has re defined customer service in all ramifications . Every member of staff treats you respectfully and makes you feel valuable . Jack was exceptional but Fiona went above and beyo... See more

Rated 5 out of 5 stars

I used the Services of B & C Properties to let out a property in Kidbrooke . The Service imparted by both Jack the Managing Director & Tiffany the Coordinator was impeccable. Further, the Property... See more

Company replied

Rated 5 out of 5 stars

Fiona has been looking after our property in the past few yeas. She is responsive and knowledgeable. She helps us make the right decisions on repairs. She cares about our tenants and makes sure their... See more

Company replied

Rated 5 out of 5 stars

Fiona Davey & Michelle Anderson were both excellent property managers during my tenancy with B&C Properties - incredibly responsive, quick to resolve any issues, and very pleasant to deal with. Will m... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

B&C Properties are an independent estate agent that takes pride in being different. Our professional approach and single-minded desire to provide our clients with a first class, personalized service, is uniquely delivered by highly motivated and skilled staff.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(184)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service from Janice Tang!

Janice Tang has been exceptionally helpful and professional in managing my property. She promptly coordinates maintenance, keeps communication clear and efficient, and ensures everything runs smoothly. Highly recommended!

October 15, 2026
Unprompted review
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Rated 5 out of 5 stars

B and C, above and beyond

B and C properties has re defined customer service in all ramifications . Every member of staff treats you respectfully and makes you feel valuable . Jack was exceptional but Fiona went above and beyond to make things work well for me . I had issues that needed to be addressed urgently with my Landlord and they advised me on how to go about it and also assisted with the process and everything went well. I pray to always meet companies like Baclis on my journey. Thanks Fiona!

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

very good!

This was my first time renting a flat while studying in the UK, and I was able to rent this flat very easily and quickly through B&C.
The contract stage was good, and B&C’s management is also excellent.
Thanks to B&C, I am still living very comfortably. Thank you so much.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and very helpful

I've just rented a property in Royal Arsenal through B&C Properties. Tiffany was really helpful, efficient and supported me through the whole process. I was able to rent the property and have my son and his partner as permitted occupants which was a perfect solution to our situation. Wouldn't hesitate to recommend

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

I am landlord

I am landlord, B&C misled us on the final rent payment. Amount is not large but they simply ignored landlords suggestion.

Moreover, everyone in the team gave us different answers about Renters right. Not a pleasant experience in general

August 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Very unprofessional people

Very unprofessional people, they withhold the deposit amount and they are very dodgy and not ethical in the way of doing business. They do unnecessary delays and we had a very bad experience.

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Professional support

I have been getting very good and reliable rental and payment supporting services from Fiona Davey from B&C all along. Recently, she has kindly and patiently followed up on settling all service bills for my apartment from the developer. All this hassle-free support is highly appreciated.

August 13, 2026
Unprompted review
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Reply from B&C Properties

Dear Ken, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma

Rated 5 out of 5 stars

Excellent work

Excellent work. Nice and perfect ! Highly recommend it. Tiffany was excellent as well ! Love it.

August 12, 2026
Unprompted review
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Reply from B&C Properties

Dear Billy, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

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Rated 4 out of 5 stars

Fiona Davey B&C

For a while now I have been in communication with Fiona Davey. She is kind and patient when dealing with time sensitive issues and is always helpful. Fiona balances professionalism and friendly chat during phone calls, she does her utmost to assist me as a renter. I always find her calm and understanding. Thank you!

August 6, 2026
Unprompted review
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Reply from B&C Properties

Dear Sophie, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

Rated 5 out of 5 stars

Tiffany made our rental process smooth

Tiffany made our rental process smooth. Quick to respond, professional throughout, and the property was handed over in great condition. Highly recommend!

August 7, 2026
Unprompted review
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Reply from B&C Properties

Dear Onur, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Professional and Reliable Service

I had a positive experience renting through B&C Properties, the process was swift and straightforward.

Fiona, the property manager, was responsive and reliable throughout my tenancy. She regularly kept me informed about my gas and heating bills, which were sent directly to the agency and made sure I always knew what was happening. I really appreciated the clear communication and support, and I would happily recommend B&C Properties.

July 31, 2026
Unprompted review
B&C Properties logo

Reply from B&C Properties

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Yasmine has been exceptional throughout…

Yasmine has been exceptional throughout my move-out process. She answered every question clearly, kept me informed at every stage, and went above and beyond by coordinating with my block management to ensure repairs were progressed. Her proactive approach and genuine support made what could have been a stressful experience much easier.

March 10, 2026
Unprompted review
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Reply from B&C Properties

Dear Tom, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

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Rated 5 out of 5 stars

I’ve had an amazing experience with B&C…

I’ve had an amazing experience with B&C Properties. The team remains helpful and professional throughout.

A special thanks to Fiona, she’s always quick to respond and ensures any issues are resolved immediately. Thank you for the excellent service!

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Delhaney was excellent

Delhaney was excellent, extremely helpful and efficient! She provided amazing customer service ☺️

June 24, 2026
Unprompted review
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Reply from B&C Properties

Dear Courtney, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

Rated 5 out of 5 stars

Thank you!

Delhaney has been an amazing point of contact, she is always extremely fast when resolving our issues and nothing is too much trouble for her.

June 26, 2026
Unprompted review
B&C Properties logo

Reply from B&C Properties

Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

Rated 5 out of 5 stars

Thanks Fiona & Michelle!

Fiona Davey & Michelle Anderson were both excellent property managers during my tenancy with B&C Properties - incredibly responsive, quick to resolve any issues, and very pleasant to deal with. Will miss them as property managers!

June 16, 2026
Unprompted review
B&C Properties logo

Reply from B&C Properties

Dear George, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

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