Badgley Mischka Reviews 

Purchased a Badgley Mischka bracelet on 14th September from Macy's. It fell apart after 1 week. Obviously very poor quality. Contacted their customer service and was told that there was nothing they can do. I would have to contact Macy's (who have also advised that they can't do anything). I have photos, proof of purchase and original packaging. Very shabby way to treat customers. Do not purchase from them

Poor quality jewellery. Bracelet broke only after wearing 4 days. Designer refers you back to the store. Macys. They will only do in store refunds. We bought the Bracelet while in America. We live in Europe. If manufacturer something you should stand over it. Would not buy from Macys or this jewllers again

I am filing this complaint regarding an unresolved refund and missing store credit issue with Badgley Mischka that has remained unresolved since September 2025. Despite multiple attempts to resolve this matter directly with the company, I have not received a resolution, refund confirmation, documentation of the refund, or restoration of the store credit that was previously available to me.

Prior to placing my purchase totaling $157.67, I had an available store credit of $96.52 in my Badgley Mischka account. During the checkout process, I signed into my account and attempted to apply the store credit toward my purchase. However, after the transaction, Badgley Mischka stated that the store credit was not applied because they claimed I had not signed into my account. This explanation is inaccurate, as I did sign into my account and attempted to use the available store credit during the purchase process.

Badgley Mischka later advised me that my order would be refunded and that my $96.52 store credit would be available once I signed into my account. However, I have been unable to locate the store credit in my account, and I never received a refund confirmation, receipt, or any documentation verifying that the $157.67 refund was processed on September 29, 2025.

I contacted Badgley Mischka again and provided confirmation from my bank showing that the refund was never received and that there is no record of the funds being returned to my account. I also requested clarification regarding the missing store credit and asked for proof of the refund transaction if they believed it had already been completed. Unfortunately, my follow-up communication was not answered.

This matter has now been unresolved for nearly one year. Badgley Mischka has retained $157.67 of my money while also failing to restore the $96.52 store credit that was available to me before this purchase. I have made multiple good-faith attempts to resolve this directly with the company, but they have failed to provide a solution, documentation, or adequate communication.

Do not buy from Badgley Mischka! Extremely poor return policy and incompetent customer service. They initially said they understood the problem and would issue a refund then another person changed the response to a store credit. Unless you are 1000% sure you will not need to return the item, DO NOT BUY IT.

Horrible. Defective item failed after single time wear/use. Customer service refused to help. Poor quality and bad service. Not a true luxury brand. I will likely never purchase from them again.

Extremely disappointed- I bought shoes for multiple weddings and after storing them for a few months the glue on the straps and gems completely oxidized and stained the shoes and caused all the gems to fall right off. Reached out to customer support and they just stuck me with the "outside the warrantee window"- what a shame. I wish I could include a photo of the rust color these beautiful ivory shoes were turning. Absolutely appalling after spending $350 and planning to use them at my own wedding! Will never buy from them again.

If I could give them a minus 1 I would. Received shoes that were obviously worn and returned. Wrote customer service who were extremely patronizing saying they don’t. Sell worn shoes. I sent them a picture of the scuff marks on the right shoe. They had no explanation for the marks except sorry they weren’t in the shape you would expect but you still have to pay a fee to return tg. Total rip off! I will never buy another thing from them. Buyer beware!

Terrible. Unless you're certain of the shoe style and fit, don't buy from them. I purchased from them and the shoes were too narrow so I just returned them thinking it'd be seamless. It's been one month since the shoes have been shipped back and I have not received my money back after countless emails to their customer support. I'm at a lost at how to get my money back!

Terrible, size do not fit, they do not return money after two months upon return and several emails. Shipping for returing I had to pay myself.

I recently placed an online order for a pair of Badgley Mischka - Jamila Ankle Strap kitten heel shoes. When I received the shoes, I was terribly disappointed with the quality of the shoe. When I attempted to return the shoes, the company informed me that the shoes are not eligible for a return; because they are a Final Sale. I am additionally disappointed with the shopping experience because the company's website does not clearly state that the shoes are non-refundable or returnable.

Avoid!!!

I ordered 2 pairs of shoes totalling £400. Read return policy prior to buying which said return within 30 days for full refund.

However when I processed my return online it said £270 will be refunded and BM won’t help me with this

Totally awful!!! Now I’m out £130 and no idea what to do about it

They don’t mention this prior to ordering

I wish I'd read these reviews before ordering. I ordered incorrect size and then was advised to cancel the order, which I did. I received confirmation of the cancellation and informed me that refund was being processed. I then ordered correct size, which arrived. They did not refund the original order. Disputed via credit card, who refunded. I received an email from cc yesterday telling me that they are disputing the refund. I received an email today from MB informing me that they had shipped my order! I checked and this is the order they cancelled and supposedly refunded. Avoid them unless you want to be ripped off!!

Thank you so much for my perfect sandals from shipped from Californië US, all the way to Amsterdam Netherlands , within 2 days. Unbelievable. I usually take a size UK 6.5 or a Eurpean size 39-39.5 . So I was realy confused. So I thought the most accurate think is a measurement in cm and inches. You can not go wrong on that. So my perfect 5cm heel opensandal from Badgley Mischka is 9.5 . And thank you so much customer service via email for helping cancel my order and reordering the perfect size. 🥰 a million thanks.
I highly recommend 👌 Badgley Mischka. Beautiful soft and comfy sandals. Perfect for any event.

Products are faulty and of a bad quality. Badgley M. are a scam as they hold no responsibility for VAT costs despite the fact they have IOSS number. My country's customs office checked them and it is clear they should return these costs because I prepaid for it, but they do not care. I would NEVER buy from them again. This is not a serious company. They rob their customers off their money!

Horrific customer service. I ordered two different times and received worn/imperfect shoes. They don't do exchanges for whatever reason making the whole process a nightmare for the customer. They're almost impossible to get ahold of. They respond when they feel like it and don't really care about the customer whatsoever. Waiting for a refund takes an eternity. I wanted shoes for my wedding but will absolutely be using a different company.

Loved my shoes but they were faulty and the company have been very difficult to deal with. Contacted them several times on Instagram, Facebook and email and they would occasionally respond then go quiet. Rang them multiple times even offering to pay for the replacement part and shipping and they kept saying they would look into it and I haven't heard from them. Wouldn't purchase from them again.

I ordered shoes from them and it was shipped late from the shipping company they deal with.. and because of problems from both parties (the shipping company affiliated with the site and the shipping company in my country) the shipment was not delivered and returned.. I personally contacted them because of this problem and demanded the amount of money and emails were sent ، No one answered for more than 3 weeks .

I wish I could give this company zero stars. I bought a pair of shoes from them last year at a shop in Canada. The shoes broke after I wore them 3 times. I wrote to them in July to request support and they took a week or so to get back to me and told me they would send me the missing stones and that it would take their support team 45 days (!!!) to look into the breakage of the strap. I was patient and waited. I never heard anything and never received the stones. Then I reached out again at the end of October and they haven’t replied to me since. I tried to reach out to the store that sold them to me. They said they would try to check with their supplier and also got no feedback from them. Totally atrocious service.